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Enterprise Agile & Lean
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Follow the Money: The Voice of the (Internal) Customer
http://agilean.blogs.com/business_productivity/2007/03/the_voice_of_th.html
Enterprise Agile and Lean. March 25, 2007. The Voice of the (Internal) Customer. Customer service is about understanding what your customers value and then giving it to them. Great customer focused organizations are known for listening intently to their customers and then responding with products and services tailored to what they hear. But how many do this internally and listen to the voices of their own employees as effectively as they do their external customers? What works for external customers work...
Follow the Money: Measuring Process Flow
http://agilean.blogs.com/business_productivity/2010/11/measuring-process-flow.html
Enterprise Agile and Lean. November 03, 2010. The previous post, Measuring Service Time. Defined service time as the wall clock time to provide a service from start to finish. . This post describes how to use service time as a measure of process flow. The productivity of people and tools has dramatically increased over the last 20 years. . Yet with all of that increase in productivity, things still seem to take too long to get done. . The service times of processes have remained stubbornly high. Efine...
Follow the Money: Moving this Blog
http://agilean.blogs.com/business_productivity/2010/08/moving.html
Enterprise Agile and Lean. August 22, 2010. Please note that I am moving this blog. The new location is http:/ agilean.blogspot.com/. Aug 22, 2010 1:53:57 PM. The comments to this entry are closed. Get Started with Lean Office. You’ve read the books, been to the classes, and have seen and heard what others have done with Lean in the office. Now you’re ready. You’ve looked at your organization with a new eye and now you’re literally tripping over. The Agile Lean Enterprise. Agile and Lean Enterprise.
Follow the Money: Labor Productivity vs. Information Effectiveness
http://agilean.blogs.com/business_productivity/2010/12/labor-productivity-vs-information-effectiveness.html
Enterprise Agile and Lean. December 31, 2010. Labor Productivity vs. Information Effectiveness. Productivity is a popular measure of process performance. . It can be misleading if too much attention is paid just to it. . The Agile and Lean Glossary. Defines productivity as a ratio of the customer value produced per unit of labor. . When labor productivity is the primary focus information effectiveness suffers and the result is higher costs, poorer quality, and lower customer satisfaction. Certainly co...
Follow the Money: Effective Information Flows
http://agilean.blogs.com/business_productivity/2010/11/effective-information-flows.html
Enterprise Agile and Lean. November 24, 2010. The previous post, Measuring Process Flow. Defined the first component of Lada’s Laws as Service Time = Work Time Wait Time. . This post describes how the ratio between work time and wait time indicates how effectively information is used within an office. Let’s face it. . Information is lazy. . Billions have been spent on information technologies but no one is able to get the right information at the right time in the right format. The large investments m...
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Deutsch) Wollen Sie NUR eine agile Organisation? Monday November 7th, 2016. Monday November 7th, 2016. Sorry, this entry is only available in German. Deutsch) Partnerschaft. Stairway to Heaven statt Fahrstuhl zur Hölle. Tuesday July 5th, 2016. Thursday July 21st, 2016. Sorry, this entry is only available in German. Deutsch) Der Change Request. Hans Kampf in allen Gassen? Thursday May 19th, 2016. Thursday May 19th, 2016. Sorry, this entry is only available in German. Tuesday May 10th, 2016. Wednesday Nove...
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Follow the Money
Enterprise Agile and Lean. December 31, 2010. Labor Productivity vs. Information Effectiveness. Productivity is a popular measure of process performance. . It can be misleading if too much attention is paid just to it. . The Agile and Lean Glossary. Defines productivity as a ratio of the customer value produced per unit of labor. . When labor productivity is the primary focus information effectiveness suffers and the result is higher costs, poorer quality, and lower customer satisfaction. Certainly co...
Enterprise Agile and Lean
Enterprise Agile and Lean. Applying Agile and Lean to complex business/IT projects. Friday, December 31, 2010. Labor Productivity vs. Information Effectiveness. Productivity is a popular measure of process performance. It can be misleading if too much attention is paid just to it. The Agile and Lean Glossary. Defines productivity as a ratio of the customer value produced per unit of labor. Reducing the number of hours or cost per hour to produce customer value increases productivity. It is in our DNA.
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