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Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/leaderdev.htm
Creating Staff and Customer Loyalty. Ldquo;Leadership is unlocking people's. Potential to become better. Ndash; Bill Bradley,. And Championship Basketball Player. Do supervisors in your organization:. Struggle to resolve conflict among employees? Inefficiently hold power rather than delegate to others on their team? Give employee feedback that doesn't seem to improve performance? Frequently hire people who do not succeed at the job, or stay? Fail to get the best out of their team? With most programs in V...
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/index.htm
Creating Staff and Customer Loyalty. Click here to preview. Click here to register for Leadership Development. Welcome to the website of. Nelson Scott and SEA Consulting! How would your organization benefit from. Improved staff and customer loyalty? Seminars and workshops are designed primarily for those in leadership and supervisory positions [and those who aspire to these positions] including team leaders, department heads, principals, supervisors, managers, and business owners. Click here to learn.
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/resources.htm
Creating Staff and Customer Loyalty. Through our affiliation with Service Quality Institute. We are able to offer clients a variety of training resources related to customer service. Please scroll down to view full list of available courses. For most of these programs, you have delivery options:. Purchase the facilitator kits and teach the modules yourself. Hire SEA Consulting to provide on-site training. Train your supervisors using the on-line seminars. Please contact Nelson Scott.
seaconsultingonline.com
Leadership Development Certificate program
http://www.seaconsultingonline.com/keyano.htm
Creating Staff and Customer Loyalty. The Leadership Development Certificate program has been discontinued, but you can still purchase individual online Leadership Development modules for $63 each. Click here for a list of what is available and to purchase Leadership Development modules. SEA Consulting for additional information:. 7243 - 112 St. NW. An Andrew Johnstone Design.
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/Articles/index.htm
Creating Staff and Customer Loyalty. Here are some of my articles on:. Staff Recruitment and Selection. Staff Recognition and Retention. Many of these articles originally appeared in my monthly newsletter, Briefly Noted,. While others were written for different purposes. At the end of each article. If you add any of my articles to your website, please include a link to my website. If you would like an article customized for your publication, please contact. Or e-mailing nmscott@telus.net.
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/recruitment.htm
Creating Staff and Customer Loyalty. Staff Recruitment and Selection. Ldquo;The most important thing any manager can do is hire the right new people.”. Ndash; Lee Iacocca. What does it cost an organization if it hires the wrong person? Estimates range from 30 to over 200 per cent of the person’s annual wages or salary. Free Articles and Tips. An Andrew Johnstone Design.
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/About/approach.htm
Creating Staff and Customer Loyalty. When asked for her assessment of Nelson Scott as a speaker, a workshop participant responded, “He is a good listener.” Those five words effectively summarize Nelson’s approach to any presentation. He listens. Before most presentations, Nelson conducts an audience audit. He asks questions and listens . . . to the person arranging the presentation and to some of the participants. What are the organizer’s expectations? What are the participants’ learning needs?
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/service.htm
Creating Staff and Customer Loyalty. What has customer service got to do with your job and your organization? Everything. No matter what business you are in, you are in the customer service business, even though you may apply different labels to describe your customers – clients, patients, citizens, students, owners, readers, diners, fans, or parents. What Your Mother Taught You About Customer Service. Customer Service MAGIC: Changing Complainers into Loyal Customers. Free Articles and Tips.
seaconsultingonline.com
Nelson Scott & SEA Consulting
http://www.seaconsultingonline.com/About/options.htm
Creating Staff and Customer Loyalty. The program descriptions found on this website are meant only as a starting point. Nelson will work with you to create the presentation that best meets your requirements. Most programs can be offered as a keynote, a convention break-out, or a half- or full-day workshop . . . or even longer. Return to Home Page. An Andrew Johnstone Design.
SOCIAL ENGAGEMENT