blog.helpcrunch.com

helpcrunch.com

About | HelpCrunch

http://helpcrunch.com/company/about.html

HelpCrunch keeps the business and the customers connected. All the time. Via multiple channels. The idea of HelpCrunch came from our extensive experience managing online businesses. Using disconnected tools and communication channels to talk with the customers often resulted in chaotic interactions - some conversations got repeated, missed, overlooked or out-of-context. We are a team of ten driven professionals led by Serge Morozov who came up with the initial idea of HelpCrunch and founded the company.

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iOS SDK | HelpCrunch

http://helpcrunch.com/docs/ios-sdk.html

Configuring app on your HelpCrunch profile. Adding HelpCrunch SDK to your project. This tutorial provides you with a step-by-step guide to configuring your iOS SDK in your mobile application. We will start on configuring your app in your HelpCrunch profile, then proceed to implementing and configuring HelpCrunch SDK in your iOS project, and finally, we’ll describe how to create a push-enabled iOS application and send notifications to users. 1 Configuring app on your HelpCrunch profile. Create a new app.

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User Intellegence | HelpCrunch

http://helpcrunch.com/product/insights.html

Know Who Your Customers Are and How They Use Your App. A live customer database empowered by filters and segments for efficient customer relationship management. We help you get a closer look at customer interactions with your app. Based on personal information and in-app actions, you will be able to understand and engage your users better by identifying key customer touch points. Track your customers’ actions to understand their personal preferences. Live Filters and Segments. 1 (408) 915-5554 info@help...

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Pricing | HelpCrunch

http://helpcrunch.com/pricing.html

We made it simple and straightforward - we charge you only for customers. You communicate with, regardless of your total customer base and the number of agents. 14-day FREE trial period. No credit card required. Up to 50 emails. Up to 3000 emails. From 101 to 500. Up to 10000 emails. From 501 to 3000. Up to 50000 emails. Wondering how we define a conversation? One conversation is an unlimited two-way interaction with unique user per month. What solutions are available for Starter, Pro, Premium customers?

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Frequently Asked Questions | HelpCrunch

http://helpcrunch.com/company/faq.html

We have put together the most common questions we have been asked about HelpCrunch. HelpCrunch is an innovative platform to manage the entire customer lifecycle from converting business prospects into real customers and boosting sales to retaining customers. HelpCrunch solutions include live chat for web and mobile apps, email marketing, marketing automation, and simple CRM. Who is HelpCrunch for? What is the pricing plan for using HelpCrunch? Can I export my customer data from HelpCrunch account?

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In-App Customer Support | HelpCrunch

http://helpcrunch.com/product/support.html

Manage all queries in one place and send instant replies right inside your app. We’ve made the customer support process easier than ever. Receive all queries in the team inbox, view the user’s profile and chat history to learn more about the customer and personalize every reply you send. Advance your support team with the in-app messenger, a next-generation customer communication tool that can turn your customers into friends! Take a closer look at your customers’ personal data and app interactions.

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Personalized Customer Engagement | HelpCrunch

http://helpcrunch.com/product/engagement.html

Build a Personal Relationship. To enhance your users’ app. Experience and grow brand loyalty. HelpCrunch brings transparency, clarity and more of a personal touch to customer engagement. Connect with your app users as individuals with tailored messages that are relevant, personalized,. Personalized customer engagement doesn’t get easier than this! Personalized customer engagement doesn’t get easier than this! Don’t let your app users drop out! 900 E Hamilton Ave. Suite 100. Campbell, CA 95008.

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Product Feedback & Customer Discovery | HelpCrunch

http://helpcrunch.com/product/discovery.html

Hear What Your Customers Think. A personalized approach to real-time product feedback collection. The right place for direct in-app interactions with your customers. Pick the right customers, engage in conversations and get actionable product feedback to improve your app. HelpCrunch makes it easy to organize and manage responses with handy campaign tags. HelpCrunch makes it easy to organize and manage responses with handy campaign tags. Take a closer look at your customers’ personal data and app interact...

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Integrations | HelpCrunch

http://helpcrunch.com/docs/integrations.html

You can use HelpCrunch as one place to receive your incoming support emails from your customers and send replies back to them right from your HelpCrunch account. To do that, you’ll have to set up email forwarding from your support mailbox to your HelpCrunch agent email that you used on sign up or when invited as an agent. Here is a step-by-step guide on how you can do it:. Open your support mailbox and go to email account settings. Tab and change Email Address. Tab in HelpCrunch admin panel and click Add...