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Helpdesk Pilot Blog - Product news and updates, tips & announcements -

Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

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Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

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Helpdesk Pilot Blog - Product news and updates, tips & announcements - | blog.helpdeskpilot.com Reviews

https://blog.helpdeskpilot.com

Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

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blog.helpdeskpilot.com

1

Helpdesk Pilot Version 5.2 Now Available - Helpdesk Pilot Blog - Product news and updates, tips & announcements

http://blog.helpdeskpilot.com/upgrade-to-helpdesk-pilot-version-52-now-avai

Helpdesk Pilot Version 5.2 Now Available. By Mohan — 14 Sep 12. We are glad to announce that an upgrade to Helpdesk Pilot version 5.2 is now available. The option to edit the ticket title is now live and to do that, hover over the current title and click on the edit icon to the left. Delete the entire title or make changes to the existing ones and hit enter. Voila! In addition, we have fixed some bugs to make custom field dependency and handling of filenames of attachments in non English languages work b...

2

Helpdesk Pilot Archives - Helpdesk Pilot Blog - Product news and updates, tips & announcements

http://blog.helpdeskpilot.com/category/helpdesk-pilot

Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

3

Identify Tickets Past The Due Date - Helpdesk Pilot Blog - Product news and updates, tips & announcements

http://blog.helpdeskpilot.com/identify-tickets-past-the-due-date

Identify Tickets Past The Due Date. By Mohan — 13 Mar 13. A timely response is what makes a customer happy. It shows that the customer is important to you and you care about his/her concerns. Helpdesk Pilot SLA feature is a great way to ensure that all customer support queries are attended to on time. When assigning tickets or composing responses, make sure you add a due date by which the issue is expected to get resolved. You can follow any comments to this entry through the RSS 2.0. From your own site.

4

Collect Ticket and Customer Information With Custom Fields - Helpdesk Pilot Blog - Product news and updates, tips & announcements

http://blog.helpdeskpilot.com/collect-ticket-and-customer-info-with-custom-fields

Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

5

New Features & Improvements: Highlights of the September Update Rollout - Helpdesk Pilot Blog - Product news and updates, tips & announcements

http://blog.helpdeskpilot.com/new-features-improvements-highlights-of-the-s

New Features & Improvements: Highlights of the September Update Rollout. By Mohan — 24 Sep 12. The updates for the month of September were rolled out yesterday. This rollout has a gamut of new features and improvements that are ready to use for both existing and new users of HelpdeskPilot. Here are the major highlights:. H2 New Features /h2. H3 Tag Auto Suggestions /h3. H3 Sample reports and Smart Rules /h3. It’s a breeze to create smart rules or to pull custom reports in HelpdeskPilot. Whenever you edit...

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Help desk System, Customer Support Ticket Software - Helpdeskpilot for Customer Support & Service

http://www.helpdeskpilot.com/helpdesk/ask.php

Fanatically yours. Helpdesk Pilot team. Contact Our Sales and Support Team. We are available for Sales queries between 8am-4pm EST. We are available for Sales queries between 8am-6pm GMT. We are available for Sales queries between 9am-6pm IST. Send us an email to support@helpdeskpilot.com. The time saved processing quotes through the ticket system has been huge! No lost opportunities in managing quote inquires through Helpdesk Pilot. Love the product and support! Dwayne Sanders, Edmac Compressor Parts.

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Affordable Help desk Software & Customer Support Ticket Software. Great value for your money.

http://www.helpdeskpilot.com/helpdesk/pricing.php

Choose the best Help Desk Software. Easy and Affordable. Deploy on your server or use our cloud service. Each Helpdesk Pilot Enterprise Edition needs to be purchased with a minimum of 5 staff licenses. You can always purchase additional staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features. Choose an edition based on additional features and size of your help desk. Adding More Help Desk Staff Licenses. Upgrading to...

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Ticket based activity tracking system, Track all IT help desk activities - Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/activity-tracking.php

Ticket based activity tracking system. Track all IT help desk activities. Helpdesk pilot documents various actions performed on a ticket, providing a clear audit trail of activities that have been performed on a ticket, from creation to resolution. Activity tracking focusses on ownership and responsibilities for various actions performed. Conversation-style activity tracking with Helpdesk Pilot. Helpdesk Pilot on Twitter. Customer Support and Help Desk powered by HappyFox Inc. Hosted Help Desk Software.

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Move support ticket, Change ticket ownership, Move ticket to another team - Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/move-tickets.php

Change ticket ownership, move tickets using helpdesk pilot. Helpdesk Pilot lets you move tickets across departments, facilitating easy and simple collaboration across teams. Move one or more tickets at a time across departments, and avoid having to raise a new ticket everytime the scope of the issue shifts to another department. Route tickets or change ticket ownership with Helpdesk Pilot. Helpdesk Pilot on Twitter. Customer Support and Help Desk powered by HappyFox Inc. Hosted Help Desk Software.

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Help desk reporting software, Create reports on support tickets - Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/powerful-reporting.php

Reports and analytics on all help desk activities. Visually stunning and in-depth reports. Create insightful reports on-the-fly based on your business requirements. Helpdesk pilot's custom report-building module gives you the flexibility to create reports using any combination of data sources. At any time, reports can be exported to CSV or excel format. Utilize data within reports. Powerful reporting on all activities with Helpdesk Pilot. Helpdesk Pilot on Twitter. Hosted Help Desk Software.

helpdeskpilot.com

Customizable help desk software. Customized help desk form using custom fields

http://www.helpdeskpilot.com/helpdesk/features/custom-fields.php

Track more information with custom fields. Customized forms for your end users. Create custom fields for tickets. Helpdesk Pilot's custom fields allow you to collect specific information from your users, by customizing your submission form. Maintain a set of fields, specific for each ticket, for internal reference. You can also add multiple levels of dependent custom fields, or control the order in which you want your contacts to fill in the custom fields. Customizable end user forms with Helpdesk Pilot.

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Email notification templates for helpdesk, customize all outgoing email - Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/customizable-notifications.php

Customize all outgoing email with helpdesk pilot. Helpdesk Pilot allows you to customize all your outgoing emails. Template based notification allows you to have specially customized content for various categories. Add any of the available dynamic tags in each notification, tailor based to your requirements. Customizable template based notifications with Helpdesk Pilot. Helpdesk Pilot on Twitter. Customer Support and Help Desk powered by HappyFox Inc. Hosted Help Desk Software.

helpdeskpilot.com

Active directory integration for help desk, use AD/LDAP authentication with Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/active-directory-integration.php

Powerful and secure help desk authentication. LDAP and active directory integration with Helpdesk Pilot. Active directory / LDAP Authentication*. Authenticate help desk users with your existing Microsoft active directory, openLDAP or Novell eDirectory setup with Helpdesk Pilot. Do away with the hassle of creating multiple accounts for your help desk staff and end users, allowing secure help desk access with their active directory credentials. Available only for Pro and Enterprise license customers.

helpdeskpilot.com

Manage your help desk - Active Directory and LDAP ready, Powerful and Secure - Helpdesk Pilot

http://www.helpdeskpilot.com/helpdesk/features/powerful-secure-admin.php

Stay in control, manage your help desk system. Set defaults, customize templates, manage permissions and more. Helpdesk pilot provides great control to the help desk administrator for managing the help desk. Administrator controls are organized in a lucid manner, allowing ease in help desk customization. Features like customizable notifications, custom fields, smart rules and SLA add to helpdesk pilot's power and customizability. Powerful help desk management with Helpdesk Pilot. Helpdesk Pilot on Twitter.

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Credible Content for Houses. Getting the Right Information Before Buying. Buying a House Is Tough. 5 Ways to Sell Your House. Tоdау mаnу hоmе оwnеrѕ рrеfеr to ѕеll thеіr оwn properties іnѕtеаd of hіrіng real еѕtаtе аgеntѕ. Thеrе аrе ѕеvеrаl gооd sell my hоmе websites lіkе , , etc. Regarded аѕ UK’ѕ lеаdіng ѕеll уоur оwn hоmе site, Hоuѕе Network gіvеѕ уоu the ѕеrvісе of a rеаl еѕtаtе agent and іnсludеѕ a vіrtuаl tour оf your hоmе, рhоtоѕ, 2D flооrрlаnѕ, аnd detailed dеѕсrірtіоn оf your property. ...HоuѕеSі...

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Helpdesk Pilot Blog - Product news and updates, tips & announcements -

Collect Ticket and Customer Information With Custom Fields. By Mohan — 12 Apr 13. HelpdeskPilot is fully loaded. Each line of code and every pixel of design is carefully thought out to help you serve your customers better. We know for a fact that our customers pay as much attention to details as we do and hence our developers have designed HelpdeskPilot to be extremely customizable. Types of Custom Fields. Creating a Custom Field. Creating a Custom Field. Choosing the Custom Field Type. Drag and Drop to ...

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