troubleticketexpress.com
Groups Module for Trouble Ticket Software
http://www.troubleticketexpress.com/groups.html
Product centric ( Shared Hosting, Dedicated Server, Collocation. Skill related ( Tier1, Tier2, Supervisor. If Group Mode is enabled, the 'grp' form input becomes mandatory. You will need to update your custom templates to have the input. This could be achieved in 2 ways:. 1) using GROUPSEL macro. 2) using your own html code, e.g. Input type=hidden name=grp value=group1. Make sure you have Trouble Ticket Express rel.2.18 or newer on your server. The add-on package order and service terms:. 3 Order fulfill...
troubleticketexpress.com
Help Desk Software Version Log
http://www.troubleticketexpress.com/help-desk-software.html
Help Desk Software Version Log. Subscribe to United Web Coders. Stay tuned for new software releases and yet to be documented features. Operator work hours. You may define work hours for each operator. Trouble Ticket Express will not send new ticket notifications outside of work hours. Vacation. You may mark an operator account as "on vacation" to suppress new notifications completely. UTF-8 encoding for inventory item labels does not work. Corrupt html code in abstracts. None (no need to reset templates).
troubleticketexpress.com
Mail form design: Custom fields in trouble ticket.
http://www.troubleticketexpress.com/mail-form.html
Adding custom fields to trouble ticket mail form. You may use Trouble Ticket Express as an advanced mail form processor. It is not limited to handling service requests only. Use the software to process registration forms, order forms, surveys and questionnaires. The script allows addition of virtually unlimited number of custom fields. Here is how you may add 2 custom fields - Phone. Just add this to your newticket.html template:. Var i; for (i = 0; i. Note the (%INPUT xPhone%) macro and JavaScript code ...
troubleticketexpress.com
Template driven script. Free Help Desk Software.
http://www.troubleticketexpress.com/template-driven-script.html
Managing Trouble Ticket Express Appearance. The Trouble Ticket Express is a template driven CGI application. The template is in essence an html code that controls appearance of some page. You can view any template using your browser. For example,. All html templates support the following set of macros:. Value of 'xxx' input. Value of 'xxx' environment variable (e.g. (%ENV REMOTE ADDR%) will be substituted with ip address of visitor's computer). Plain text of error message, if any.
troubleticketexpress.com
Inventory tracking module
http://www.troubleticketexpress.com/inventorytracking.html
The Inventory Tracking Module is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. It is an enhancement module that allows defining a list of items such as servers, workstations, projects, premises, cars - anything you need to develop or provide a service for. You may assign any predefined state to the status field. You may define as many status values (such as 'OK', 'Maintenance', 'Repair', 'Occupied' etc) as you need. 1 Purchase...
troubleticketexpress.com
File attachment add-on module for Trouble Ticket Software
http://www.troubleticketexpress.com/file-attachments.html
File Attachment Add-on Module. The file attachment module (TTXFile) is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. The TTXFile is an enhancement module, what allows attaching up to 3 files to each message. Make sure you have Trouble Ticket Express rel.2.12 or newer on your server. The add-on package order and service terms:. 3 Order fulfillment (download procedure). Access to software download areas requires establishing...
troubleticketexpress.com
Open source trouble ticket system. Free web based help desk.
http://www.troubleticketexpress.com/open-source-software.html
Free Trouble Ticket Software. Open source web based help desk. NOC Internal Integrated Trouble Ticket System Functional Specification Wishlist). In the RFC document, the author compares the trouble ticket to a patient's hospital chart, because both define a problem and help to coordinate the work of several different people who will work on the problem at different times. More definitions from SearchCRM.com. Technical support email forms. And attain complete control over your customer service operations:.
troubleticketexpress.com
Answer Library module for Trouble Ticket Software
http://www.troubleticketexpress.com/canned-answers.html
Please do not order any add-on modules prior to installation of the Trouble Ticket Express software on your server. The add-on modules do not require re-installing the software; the script will sense and begin using new modules automatically. In other words, make sure you were able to install the free base module before ordering add-on packages. Make sure you have Trouble Ticket Express rel.2.17 or newer on your server. The add-on package order and service terms:. By clicking the button below, you're agr...
troubleticketexpress.com
Email add-on module for Trouble Ticket Software
http://www.troubleticketexpress.com/email-piping.html
The email module (mailbox.cgi) is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. The mailbox.cgi is an enhancement module, what allows submitting new tickets and follow up messages via email. We recommend to ensure your hosting provider supports email piping (please read the. What is an email piping? Make sure you have Trouble Ticket Express rel.2.13 or newer on your server. The add-on package order and service terms:. 3 Order ...
troubleticketexpress.com
How to download optional modules
http://www.troubleticketexpress.com/how-to-download.html
How to download optional modules. We will not send you any software via email. We will not send you any activation keys via email. You need to download the software yourself. Each module has its own download page. All download pages are password protected. Here is the list of all. To access a download page you need to enter your user ID and password when asked (your web browser will generate a popup box to collect user ID and password). Using your user ID and password. If you forgot your password, use.