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CAFEX.COM

Video Collaboration and In-App Live Customer Support | CafeX

CafeX real-time communications software delivers one-click team collaboration, omnichannel customer service & remote agent coaching via mobile & web apps.

http://www.cafex.com/

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Video Collaboration and In-App Live Customer Support | CafeX | cafex.com Reviews
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CafeX real-time communications software delivers one-click team collaboration, omnichannel customer service & remote agent coaching via mobile & web apps.
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1 Customer Engagement
2 Customer Experience
3 Customer Journey
4 Customer Experience Journey
5 Customer Care
6 Customer Relationship Management
7 Customer Service
8 Telephone Customer Service
9 Video Customer Service
10 Mobile Collaboration
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Video Collaboration and In-App Live Customer Support | CafeX | cafex.com Reviews

https://cafex.com

CafeX real-time communications software delivers one-click team collaboration, omnichannel customer service & remote agent coaching via mobile & web apps.

SUBDOMAINS

support.cafex.com support.cafex.com

CafeX Support

Live Assist 1.37 Web Developer Guide (PDF). FCSDK 3.1.0 Developer Guide (PDF). General Availability Announcement FCSDK 3.0.6 and Live Assist 1.36.0. General Availability Announcement FCSDK 3.0.5 and Live Assist 1.34.0. Live Assist 1.37.0. Fusion Client SDK 3.1.0. Live Assist 1.2.15. Fusion Client SDK 2.1.21. CaféX Critical Issue Bulletin 009 - No media to Chrome 53 for inbound calls with high round trip times (RTT). CaféX Critical Issue Bulletin 003 - Call Failures Reported with Chrome 44. An Introductio...

blog.cafex.com blog.cafex.com

CaféX Blog

Read our latest blog posts. The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX. 0 Comments Click here to read/write comments. Four Considerations for Enterprises Embedding Communications in Business Applications. 0 Comments Click here to read/write comments. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during cus...

INTERNAL PAGES

cafex.com cafex.com
1

WebRTC Video Conferencing, Live Coaching & Co-Browse in Apps, CafeX

https://www.cafex.com/products.html

Provide face-to-face teaming for all your business users at a fraction of the cost of today's video conferencing systems. Chime connects to existing telepresence room and desktop video systems and fulfills WebRTC's open promises by reaching every user securely on every browser with no software to install. Easily embed real-time collaboration in apps to transform mobile and web engagement for customers. With two lines of code, Live Assist enables experts to co-browse with users, see and remotely contr...

2

Real-Time Communication Apps, Mobile and Web Engagement, CafeX

https://www.cafex.com/products-context.html

Boost Agent Performance with Remote Live Coaching. Featuring Mike Ringman, CIO, TELUS International. Chime wins for pervasive collaboration in every browser. With 0 downloads and up to 70% savings. Collaborate face-to-face anywhere with anyone at the touch of a button. Grappling with the Business Case for WebRTC and Co-Browse? Read the Aberdeen reports. Meet our new brand. It's the story of 'Making Together Happen'. Adapt faster with mobile customer engagement. Companies already on the journey with CaféX.

3

Real-Time Communication Apps, Mobile and Web Engagement, CafeX

https://www.cafex.com/resources.html

Boost Agent Performance with Remote Live Coaching. Featuring Mike Ringman, CIO, TELUS International. Chime wins for pervasive collaboration in every browser. With 0 downloads and up to 70% savings. Collaborate face-to-face anywhere with anyone at the touch of a button. Grappling with the Business Case for WebRTC and Co-Browse? Read the Aberdeen reports. Meet our new brand. It's the story of 'Making Together Happen'. Adapt faster with mobile customer engagement. Companies already on the journey with CaféX.

4

WebRTC for Mobile and Web, Real-Time Engagement, CafeX

https://www.cafex.com/products-webrtc.html

Embed real-time communication easily in mobile and web apps with a secure onramp to your company's infrastructure. Web and mobile friendly. Extend HD voice and video calling to iOS and Android apps with native integration. Avoid plugins for Web browsers too. CaféX was among the first to bring WebRTC to mobile apps, support all major browser platforms and integrate with existing enterprise communications systems. Connect WebRTC powered mobile apps and websites to your existing business communications syst...

5

Live Assist, Real-Time Customer Engagement, CafeX

https://www.cafex.com/products-live-assist.html

Enhance web and mobile apps with real-time engagement in just 2 lines of code. Live assistance made simple. With a couple of lines of code, your business can embed real-time collaboration features within mobile and web applications to resolve customer issues faster. Company experts can see an online visitor's web page or app and temporarily co-browse or click through remotely. Annotate and fill out forms. As customers share their app screens and browsers with experts, Live Assist ensures that sensitive i...

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blog.cafex.com blog.cafex.com

CaféX Blog | call center

http://blog.cafex.com/topic/call-center

Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments. Up a pa...

blog.cafex.com blog.cafex.com

CaféX Blog | supervisor

http://blog.cafex.com/topic/supervisor

Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments.

blog.cafex.com blog.cafex.com

CaféX Blog | co-browse

http://blog.cafex.com/topic/co-browse

Read our latest blog posts. The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX. 0 Comments Click here to read/write comments. Four Considerations for Enterprises Embedding Communications in Business Applications. 0 Comments Click here to read/write comments. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during cus...

blog.cafex.com blog.cafex.com

CaféX Blog | chat

http://blog.cafex.com/topic/chat

Read our latest blog posts. Four Considerations for Enterprises Embedding Communications in Business Applications. Over the last several years, business managers have started to realize the benefits of embedding communications capabilities directly into web pages, mobile apps, contact center applications or even CRM platforms, bringing advanced communications ever closer to the customer. 0 Comments Click here to read/write comments. Reduce Agent Turnover with Live Coaching and Mentoring. Over the past fe...

blog.cafex.com blog.cafex.com

The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX.

http://blog.cafex.com/advanced-collaboration-and-seamless-video-are-finally-here-podcast-interview-with-the-ceo-of-cafex

Read our latest blog posts. The Future of Enterprise Collaboration and Seamless Video Conferencing with Rami Musallam, CEO of CafeX. Rami also talks about other enabling collaboration technologies, such as desktop sharing, and the value they bring in driving business performance by elevating customer care, saving time and lowering the risk of unhappy customers. Listen to our podcast now and. Let us know how we can help your organization take enterprise collaboration to the next level.

blog.cafex.com blog.cafex.com

Tipping the Scales with Co-Browsing

http://blog.cafex.com/tipping-the-scales-with-co-browsing

Read our latest blog posts. Tipping the Scales with Co-Browsing. If you’ve had the unfortunate experience of needing technical support for a computer problem and most of us have you’ve most likely given control of your screen to a remote technician to co-browse your computer screen to get the problem corrected. From Aberdeen Research, co-browsing helps businesses improve customer satisfaction, reduce support costs, and drive revenue growth. Or, in the financial services world, co-browsing is ideal to hel...

blog.cafex.com blog.cafex.com

CaféX Blog | livecoaching

http://blog.cafex.com/topic/livecoaching

Read our latest blog posts. Reduce Agent Turnover with Live Coaching and Mentoring. For contact centre agents and supervisors, call monitoring can be more of a stick than a carrot. Being scrutinized continually during customer calls can cause agents to wonder if they are underperforming, leading to stress and burnout. However, in contact centres that use real-time coaching and mentoring services, there are far more proactive and positive associations. 0 Comments Click here to read/write comments.

blog.cafex.com blog.cafex.com

CaféX Blog | collaboration

http://blog.cafex.com/topic/collaboration

Read our latest blog posts. Chime - A Year On, Embracing Business Driven Collaboration. It’s nearly a year since we showed Chime. At Enterprise Connect 2016 and won best in show. For the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 0 Comments Click here to read/write comments. Head of Social Media BBC Wales.

blog.cafex.com blog.cafex.com

CaféX Blog | video collaboration

http://blog.cafex.com/topic/video-collaboration

Read our latest blog posts. Chime - A Year On, Embracing Business Driven Collaboration. It’s nearly a year since we showed Chime. At Enterprise Connect 2016 and won best in show. For the second time. As development has progressed we’ve learnt a lot and faced down (and beaten) some huge technical challenges. Of course, at the same time we’ve been out on the road showing customers what it can do and getting those installs running. 0 Comments Click here to read/write comments. The HD Video Collaboration Myth.

blog.cafex.com blog.cafex.com

CaféX Blog | Omnichannel

http://blog.cafex.com/topic/omnichannel

Read our latest blog posts. Three Digital Customer Engagement Must-Have’s for Contact Centers to Level-Up in 2017. Digital technology is fast transforming the contact center industry. In 2017, predictions spanning from artificial intelligence to cloud have been made concerning technologies that will dominate customer experience success. For businesses looking to level up their game, here are three fundamental customer engagement strategies that must not be missed. Tipping the Scales with Co-Browsing.

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یک فنجان قهوه تلخ با طعم تخیل. مدتها بود که تو این وبلاگ چیزی ننوشته بودم. یه جورایی شاید دلم براش تنگ شده بود. از اولش هم تصمیمم برای این وبلاگ، قراردادن دستنوشتههام برای خودم بود و از ساختنش قصد دیگهای نداشتم. به نظرم وقتش رسیده که یکم به کافه ایکس رسیدگی کنم و یه دستمال رو میزاش بکشم و تنها توش بشینم و به دنیا فکر کنم که وارونه شده. تصویر ذهنی که از کارواش داشتم برمیگشت به فیلمهایی که دیده بودم و انتظار داشتم برم تو یه تونل دراز و همه کارها به صورت اتوماتیک انجام بشه! وقتی پولش رو حساب کرد با تکبر تما...

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New Omnichannel Capabilities Extend the Power of Microsoft Dynamics 365. Intelligent CRM: How AI is Already at Work in the Contact Center. Mar 20th 11:00 EST. Meet us at Enterprise Connect 2018. March 12-15th, 2018. Gaylord Palms, Orlando Florida. Join CaféX in Dubrovnik. March 19-23, 2018. Silver Sponsor / Booth #17. Collaboration between agents and experts. Download our latest whitepaper. The Value of Real-Time Collaboration and Analytics to Drive Proactive Customer Service. Live Assist for Dynamics 365.

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Wolbecker Straße 35, 48155 Münster. Tel: (0251) 481 99 22 und 20 88 922. Fax: (0251) 481 99 23. EPost: internet(ät)cafex.de. Mo - Sa. 10 - 20:30 Uhr. Sonn- and Feiertags geschlossen. Retoure, Versenden, Abholen,. Brief- and Paketmarken, . Paket bei uns abholen:. Straße →. Wolbecker Str.35 * 48155 Münster. Wolbecker Str.35, Eck-Eingang. 2 Min vom Ost-Ausgang HBF Münster. BUS-Bahnhof derzeit @ Hafenstraße 40! Emails lesen, schreiben und ausdrucken. Kopfhörer mit Mikrofon. Drucken s/w oder Farbe. B4 auch al...

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This domain name is owned by CaféX Communications. Visit our site at www.cafex.com.

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