callcentreredemption.blogspot.com

thesupervisorofhell.blogspot.com

The Supervisor of Customer Service Hell: July 2005

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The Supervisor of Customer Service Hell. I am the company's wage-slave, my manager's gofer, the puppet of the upper brass, the faceless representative of "The Man" - the one that's responsible for shepherding over of all this misery that you see. Part Sisyphus, part masochist, part helpless opportunist, I am good and evil, love and hate, generosity and greed, all rolled into one. Are you one of mine? Then do your job, shut up, and have a nice fucking day. Sunday, July 31, 2005. The circle of life. And sq...

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 07/05/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Tuesday, July 05, 2005. The Old Ball and Chain. I was about to shoot back, I should BE so LUCKY! However his comment prompted me to fall into a reverie, a Call Center Cogitation, if you will, on the issue of call center outsourcing. Why is there not a clarion alarm being sounded when ads are run in Call Center mags touting the benefits of Guatemala? Can't people see what it has done to. I am kiddin...

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 06/19/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Sunday, June 19, 2005. Party Hearty, And Don't Come Back. Company functions are always a bit sketchy - I really can't think of any I've attended where most of the employees wouldn't rather be somewhere/anywhere else. Call Center functions can be even dicier - you've got Misfit Toys (see "Type Casting") to start with, then throw is some booze and there's liable to be some bad behavior like this:.

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 12/08/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Thursday, December 08, 2005. Angels with Dirty Faces. So there's this debate regarding IVRs. It involves: 1) a blogger named Paul English ( paulenglish.com. Who has thrown some gasoline on an old fire by publishing an " IVR cheat sheet. And 2) Angel.com. Get your student loans now! What they think is right. Take "tele-sales" scripts for example. I guarantee you that NOBODY likes. Except ACTORS and ...

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 12/29/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Thursday, December 29, 2005. It has been a pretty nerve wracking holiday season: Cogitating Call Center Manager narrowly missed getting laid off! Yes folks, even as I was braying on confidently in December about IVRs, I was witnessing multitudes in my company getting the axe. I even went on a few interviews in preparation for what looked almost inevitable. Cogitating Call Center Manager.

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 06/30/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Thursday, June 30, 2005. I have, over the years, come to call the termination process Performing an Extraction (which is prison guard terminology for removing an inmate from their cell by force somewhat apt since the blue/gray walls of a cubicle bear some resemblance). But she didn’t see it that way at that moment. And it was happening right there! Right there, on the floor of MY call center!

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 07/14/05

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Thursday, July 14, 2005. Why is it that the call center industry is particulary plagued by companies that hawk pins, t-shirts, stress balls, gew-gaws etc that either 1) attempt to increase the employee's self-image and self-confidence , or 2) adjure them to achieve ever greater heights of perfection? Who the Christ is buying into something like Crazy Hat Day? Why are we, the C. Where are these call...

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 06/05/05

http://callcentersteelcagedeathmatch.blogspot.com/2005_06_05_archive.html

Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Sunday, June 05, 2005. From my experience working in, and managing, six call centers, I have identifed four major types of people who work in Call Centers: Travellers, Misfit Toys, The Misguided, and Last Stop. Travellers: Just passin' through - they're using the call center for some cash while they pursue something worthwhile, like going to college. Usually bright, adept. View my complete profile.

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 01/22/06

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Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Sunday, January 22, 2006. Posted by Cogitating Call Center Manager at 10:48 AM. Cogitating Call Center Manager. View my complete profile. Links To Dead Call Center Blogs. My Worst Call Of The Day. Supervisor of Customer Service Hell. Outsourcing To India - Been There, Done That, Woul. I made it to India. Epilogue - And Brand New Beginning. Preparing the Execution Chamber. 21 Days in Paradise Left.

callcentersteelcagedeathmatch.blogspot.com

Call Center Steel Cage Death Match: 11/07/05

http://callcentersteelcagedeathmatch.blogspot.com/2005_11_07_archive.html

Call Center Steel Cage Death Match. A Call Center Manager's musings on 25 years of life in the call center. Monday, November 07, 2005. I feel that books and magazines on Call Centers fall into two broad categories:. 1) Literature - clear, helpful, useful, relevant stuff. 2) Shiterature - lousy, poorly written, written as if addressed to 5-year-olds. She said. And as I began to nod, she howled with laughter and said "And you. As if the title was really. Toilet Bowl Licker Magazine. Actually, at that time.