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Simplified Infastructure | Ultracomms

http://www.ultracomms.com/solutions/simplified-infastructure

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Most organisations invest in multiple software platforms, phone systems, networks and manage many suppliers in order to create and support their business infrastructure. However, because they often use proprietary operating systems and have their own configuration and management requirements, they can make it difficult to achieve optimum levels of productivity and performance. Ultracomms' cloud solutions (UCMS) ...

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Scripting | Ultracomms

http://www.ultracomms.com/products/scripting

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Call scripting is an essential element of an outbound campaign. With often just one opportunity to get important information across to a call receiver, the content of your call script, and ability to adapt quickly to differing campaign requirements are crucial in ensuring successful call outcomes. Tailored to individual campaign needs. Quick and easy to update in line with changing campaign needs.

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Connectivity | Ultracomms

http://www.ultracomms.com/products/connectivity

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Inbound Telephone Numbers and CLI Display. To integrate a cloud infrastructure into your existing operations, Ultracomms is able to supply and manage inbound geographic and non-geographic numbers so that both the call routing logic and outbound number displays are aligned across disperse users, departments and operational sites. By providing the contact centre logic, number ranges, and call delivery, Ultracomms ...

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PCI Solutions | Ultracomms

http://www.ultracomms.com/products/pci-solutions

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Any organisation that processes customer card payments over the phone is required to be compliant with the Payment Card Industry Data Security Standards (PCI-DSS) an internationally recognised set of technical and operational requirements designed to protect cardholder data. As the PCI-DSS compliance rules and regulations continue to evolve in an attempt to protect credit card users and businesses from fraudulen...

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Cloud Based Dialler | Ultracomms

http://www.ultracomms.com/products/cloud-based-dialler

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. In today’s market, you’re likely to be under pressure to optimise the efficiency of your contact centre. To meet these challenges, Ultracomms provides a flexible and scalable cloud based dialler solution that is completely location independent. Our open architecture design philosophy gives you the ability to use existing phone systems as a path for delivering call legs into or out of the contact centre whilst th...

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Inbound ACD | Ultracomms

http://www.ultracomms.com/products/inbound-acd

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. With Ultracomms' cloud contact centre solutions you can choose from a range of inbound services that can be deployed on demand, on a pay as you use basis. Supporting live advisor and automated customer interactions, you can choose an implementation that’s perfectly suited to your business. Intelligent inbound call handling service. Outbound call ability (manual mode). Interactive Voice Response (IVR).

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Compliant Call Recording | Ultracomms

http://www.ultracomms.com/solutions/compliance/compliant-call-recording

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Call recording is common in contact centre environments to not only ensure complete protection of the consumer, but also to ensure organisations remain compliant with guidelines set by key industry regulatory bodies or internal departments. With fully integrated IVR services, recorded announcements can be made to all inbound callers to ensure the contact centre operator remains compliant. The Granary, Cams.

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Joining the Cloud | Ultracomms

http://www.ultracomms.com/solutions/joining-cloud

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. Including Ultracomms as part of your business logic and customer journey is a simple process. With over a decade of experience of co-creating and supporting campaigns, the Ultracomms team provides best in class collaboration and professionally managed infrastructure. Best in class collaboration and support. The Granary, Cams. Hall Estate, Fareham. PCI DSS Level 1 Certified Service Provider.

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Customer Experience | Ultracomms

http://www.ultracomms.com/solutions/customer-experience

Skip to main content. Find us on LinkedIn. Follow us on Twitter. Cloud Based Contact Centres. One of the largest challenges for a contact centre organisation is building an infrastructure that supports varying customer requirements, through a single platform. Forecasting growth, functionality requirements, and the resulting capacity can pose a significant challenge for any environment. Seamless integration with existing infrastructure. Scalable to meet varying business needs. Best in class support.