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IT Process Improvement: February 2010

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Monday, February 22, 2010. Staff Planning for Critical Tasks. Of course, the obvious lesson in all of this is plan ahead for such contingencies and you won’t be caught with your pants down at the crucial moment when they do happen. A plan to prepare properly for critical tasks from a staffing point of view would consist of:. Identifying the critical tasks and the resources necessary to perform them and the scheduling limitations involved. Documenting the steps involved and the various procedures. These a...

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IT Process Improvement: March 2010

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Monday, March 29, 2010. At a recent chapter meeting with IT and Quality professionals, the topic of documentation came up. To my surprise a lot of folks were against documentation: not in principle but in the extreme application of it. But why did they assume that documentation equates to extremely detailed and intensive documentation? Monday, March 22, 2010. Those Who Help Themselves. What resources will be needed and will they be made available to the extent that will be required? Some suggestions on i...

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IT Process Improvement: January 2011

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Sunday, January 2, 2011. So, let us imagine that we have successfully implemented a process improvement. Victory at last! What may surprise many readers is that the improvement effort has not completed yet. In fact, a large percentage of successful process improvement efforts slide back to square one after the improvement has been made and the effort declared a success. Labels: IT Process Improvement. Subscribe to: Posts (Atom). View my complete profile. Visit Comwick for superior IT consulting.

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IT Process Improvement: The Strategic Plan

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Sunday, September 19, 2010. The one thing most companies do not create or work out of is a strategic plan. Now I am not talking about a project plan that should be (and is also usually not properly) created for every project but a master strategic plan for the IT department of the organization. This plan should cover a lot of different issues and plan for the long term growth of the company. Furthermore, supplier management should also be considered in a longer term role within the overall strategy. ...

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IT Process Improvement: July 2010

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Monday, July 26, 2010. The interesting part of this for me is that ITIL is quite benign. You can do what you want with it. You can turn around and have nothing to do with it or you could partially implement some of it or you could go the whole hog and really implement all aspects of it to a rigorous level. The choice is up to you. So why blame ITIL? Monday, July 12, 2010. The matrixed style can basically be summarized as the selection of staff from a function or bench to perform tasks in a project which ...

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IT Process Improvement: Skills Management

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Monday, November 1, 2010. With IT being more knowledge centric and requiring an ever greater array of skill sets to get things done, one of the major challenges facing organizations today is the effective management of skills. Subscribe to: Post Comments (Atom). Vivek is the Founder and Principal Consultant of Comwick Inc. Vivek’s leadership and consulting style is dedicated to providing a perfect fit to the clients’ specific needs utilizing his rich and varied knowledge and experience&#4...

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IT Process Improvement: The Magnificent Seven

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Monday, November 29, 2010. In the pursuit of quality, it is necessary to utilize techniques to analyze and evaluate metrics in a quality-oriented fashion. There are seven basic techniques that have been utilized for many decades now in the world of quality management. The utilization of these techniques has resulted in organizations making great strides in their quality management efficiency and quality delivered to the customer. The seven techniques are as follows:. The seven basic techniques of quality...

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IT Process Improvement: Business’ Disappointment

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Tuesday, November 16, 2010. At my client organization’s offices, while passing through, I overheard two ladies in the marketing team expressing their dissatisfaction with IT and the help desk in particular. I stopped and spoke with them a little bit about what was troubling them. What emerged was the usual lack of quality and support provided by IT for the applications that they use to perform their job functions. Subscribe to: Post Comments (Atom). View my complete profile.

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IT Process Improvement: The Wisdom Hierarchy

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Monday, October 11, 2010. The Wisdom hierarchy is often mentioned in passing and for a lot of folks is a new topic. It is, however, a great way to gauge the state of an organizations’ (or teams, or even individuals) depth of understanding of a topic. Knowledge is then derived from information, also applying experiences and insights gained through true cognitive and analytical activity. If someone "memorizes" information, then they have amassed knowledge. This knowledge has useful meaning to them,...Why, ...