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CONTACTCENTRESMART.COM

ContactCentreSmart

call centre consulting, contact centre consultant, BPO, call centre training, strategy, performance, management, South Africa, customer experience, customer loyalty, customer satisfaction, FCR

http://www.contactcentresmart.com/

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ContactCentreSmart | contactcentresmart.com Reviews

https://contactcentresmart.com

call centre consulting, contact centre consultant, BPO, call centre training, strategy, performance, management, South Africa, customer experience, customer loyalty, customer satisfaction, FCR

INTERNAL PAGES

contactcentresmart.com contactcentresmart.com
1

Polls

http://www.contactcentresmart.com/id143.html

We cant just assume things.we need to get into what people are thinking by asking seriously thought-provoking questions! Heres a selection of questions that examines key issues affecting contact centre and customer experience management. Cast your vote and contribute to the debate that some of these questions will generate. Click on a question to share an opinion. Happy voting! Would you willingly forgo a substantial pay raise in exchange for seeing your direct manager or supervisor fired?

2

Customer Experience Call Contact Centre Consulting Training

http://www.contactcentresmart.com/id84.html

If your contact centre needs smart ideas to solve pressing problems, why not enquire about one of our. Brand-destroying customer interactions and. Loyalty-inducing customer service experiences. How to uncover what your customers want from their interactions with you, so that, your customers keep sticking to you like Velcro. How to transform ordinary customer interactions into. Ordinary customer experiences that are memorable for the right reasons. Workshop combines ‘tried-and-tested’ theory w...Workshops...

3

Tools

http://www.contactcentresmart.com/id136.html

Is your managers MOJO on FIRE? Take the test below and find out! Offer your opinion and see if others agree with you by taking our online polls. We define a successful customer interaction as:. One in which we have made no mistakes; a 'zero-defect'- 100%- compliant interaction. One in which we have made a 'personal emotional connection' with the customer, whilst resolving the. Pollcode.com free polls. Comments powered by Disqus. Enter supporting content here.

4

ContactCentreSmart

http://www.contactcentresmart.com/index.html

Contact centre closer to perfection. Think about customers contacting your contact centre. What percentage of these customers would agree with this statement…? Ldquo;I’m happy I contacted the contact centre…. It was definitely worth my while! What about the people working inside your contact centre? What percentage of your people would agree with this statement…? Im happy to be working here…. I have the opportunity to do what I do best! Last, but not least, what about your board of directors or investors?

5

Blog

http://www.contactcentresmart.com/id135.html

What’s Wrong with Contact Centre Incentives and How to Fix Them. Currently managing or thinking about implementing an incentive program in your contact centre? Read this to dodge some common pitfalls. Who are the major players in the Outsourced Call Centre Market in South Africa? For an overview of who’s who.Read this. Is your contact centre a ‘dumping ground’ for complaints? To find out how and why you need to change this. Want to engineer much better customer contact experiences? Or don’t you?

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LINKS TO THIS WEBSITE

contactcentersmart.com contactcentersmart.com

Polls

http://www.contactcentersmart.com/id143.html

We cant just assume things.we need to get into what people are thinking by asking seriously thought-provoking questions! Heres a selection of questions that examines key issues affecting contact centre and customer experience management. Cast your vote and contribute to the debate that some of these questions will generate. Click on a question to share an opinion. Happy voting! Would you willingly forgo a substantial pay raise in exchange for seeing your direct manager or supervisor fired?

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OTHER SITES

contactcentres.com.au contactcentres.com.au

Blended & Inbound Call Centre Solutions | Contact Centres Australia

Request a call back. Questions marked * are mandatory. Please enter a name. Best contact number: *. Please enter a contact number. Best time to call:. Call us now - 1800 377 000. Request a call back. As a leading outbound and inbound call centre, we are able to provide services to a wide range of organisations. What sets Contact Centres Australia apart. Unlimited access to our call centre. Over 500 Outstanding staff. Unique strategies tailored to each client's needs. Are you a natural born achiever?

contactcentresa.co.za contactcentresa.co.za

Accent Neutralisation and Modification | AccentLabs

Every page of the course now features a recording widget that allows students to record and play back their own voices, plus there is a new assessment feature, which allows the trainer to record the students’ voices with a special script at the beginning and the end of the course, and to assess their progress. The Accent Labs Accent Reduction e-Learning Programme. A web based English Accent Modification Training Course. Accent Check: An innovative new agent assessment tool. The e-learning programme assis...

contactcentresasia.com contactcentresasia.com

Contact Centres Asia 2015

Contact Centres Asia 2015. 30 March - 02 April, 2015 - Grand Millennium, Kuala Lumpur, Malaysia. 5 Key Themes for 2015. Conference Day 1 - Monday, 30th March 2015. Conference Day 2 - Tuesday, 31st March 2015. Post Conference Workshop 1 - Wednesday, 1st April 2015. Post Conference Site Tour - Thursday, 2nd April 2014. Contact Centres Asia 2015. Creating a 360 Degree Strategy for Exceptional Contact Centre Performance. Join your industry colleagues at the 6th Annual Contact Centres Asia. Maximise your cont...

contactcentresasia.iqpc.sg contactcentresasia.iqpc.sg

Contact Centres Asia 2017

Pre-Conference Workshop and DHL Site Tour: 13 March 2017. Main Conference: 14 and 15 March 2017. CEM Focus Day: 16 March 2017. Grand Millennium Kuala Lumpur. Register by Friday, 20th January 2017 to Save up to US$400! Main Conference Day One. Main Conference Day Two. Pre-Conference Workshop and DHL Site Tour. Driving Contact Centre Transformation through Digitisation, Innovation and Exceptional Customer Experience. Will showcase digital transformation opportunities and highlight the latest technology and...

contactcentresbulgaria.org contactcentresbulgaria.org

Home

A great place to work! Striving to become a world leader in putting people first in their Customer Experience. Read more. By putting our people first, they will strive for excellence in providing services for internal customers (their. Read more. 60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more. Our greatest asset are your customers! So we treat each of your customers as if they were the only one! 60k Wins 4 Stevie Awards. We know that...

contactcentresmart.com contactcentresmart.com

ContactCentreSmart

Helping contact centres deliver better customer experiences more. We help organisations engineer contact centre environments where:. Customer says, Im happy I contacted the contact centre! It was worth my while. Contact centre professional says, Im happy to be working here. I have the opportunity to do what I do best! Investor says, Im happy I invested in this organisation. Its contact centres are operating optimally! Need more information on how we can help? Here’s how we help you. Assuming . Start.

contactcentresnz.com contactcentresnz.com

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Future home of something quite cool. If you're the site owner. To launch this site. If you are a visitor.

contactcentresolutions.co.uk contactcentresolutions.co.uk

Contact Centre Solutions - identity for sale

Contact Centre Solutions identity for sale. The website for contactcentresolutions.co.uk can be found by clicking here. Contactcentresolutions.co.uk is registered through Easily.co.uk - get web site hosting or domain name registration here.

contactcentrespecialist.com contactcentrespecialist.com

Specialist contact centre consultant

Has been registered by a customer of UK2.net. Domain names for less with UK2. Claim your web identity. Search for your domain name here:. Year com £. Year = get them both for 12. This domain has been registered by a customer of UK2. You can claim your web identity. With UK2 today from only £2.69 a year. Latest hosting blog posts. The Sky Is No Longer The Limit For Your Website! Posted by Madeleine Bruce. Is Your Business Ready For Generation Z? Posted by Madeleine Bruce. Which Domain Name Is For You?

contactcentrespecialists.co.uk contactcentrespecialists.co.uk

Home - Contact Centre Specialists

We're the missing piece. Supporting Organisations get the most from. It's what we do. Set up by a Yorkshire man, we’re straight talking Contact Centre Specialists here to help you deliver the best for both your organisation and your customers. With years of experience across many contact centre functions, we have the T-shirts, we have the scars but more importantly, we have the ability to help! If we can’t help, we’ll tell you! So, how do we do it…? That’s the aspiration anyway! We’re doing well! Website...

contactcentrespecialists.com contactcentrespecialists.com

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Here to help companies improve and transform their Contact Centres. Expertise that spans strategy, execution, technology and operations. Delivering real improvements for both you and your customers. How can we help? We’re Contact Centre Specialists, a consultancy that does exactly what it says on the tin; we specialise in Contact Centres! We’re a hands-on consultancy that works in partnership with organisations to deliver change that supports both themselves and their customers. At its core, CCS, wit...