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What's New With Shared IVR Services | by Contact Solutions | contactsolutions.wordpress.com Reviews
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December | 2008 | What's New With Shared IVR Services
https://contactsolutions.wordpress.com/2008/12
What’s New With Shared IVR Services. 124; Comments RSS. Thoughts after winning Contact Center World Award. Posted on December 19, 2008. Contact Solutions was recently awarded a gold medal for technology innovation by Contact Center World. CCW) David Scott, principal consultant for Contact Solutions, was in Las Vegas to accept the award for Contact Solutions. Here’s an interview. CCW did with him after he was given the award. Why did you enter the awards in the first place? There was great camaraderie amo...
February | 2009 | What's New With Shared IVR Services
https://contactsolutions.wordpress.com/2009/02
What’s New With Shared IVR Services. 124; Comments RSS. InfoVoter CNN Application Featured in CRN Magazine. Posted on February 15, 2009. Ran a story recently touting how Contact Solutions deployed its shared interactive voice response (IVR) services to enable InfoVoter Technologies. Contact Solutions’ biggest concern. Was making sure the platform could handle the expected call spikes. InfoVoter’s Ken Smuckler recalls that the night the hotline officially opened in October, 1,700 simultaneous ca...That to...
January | 2009 | What's New With Shared IVR Services
https://contactsolutions.wordpress.com/2009/01
What’s New With Shared IVR Services. 124; Comments RSS. DMG Consulting’s Top Ten Contact Center Goals for 2009. Posted on January 21, 2009. Founder and President of DMG Consulting. Recently published her “Top Ten Contact Center Goals for 2009.” Donna is a recognized thought leader and innovator in CRM, contact center and real-time analytics. 1 Improving productivity and reducing operating expenses. 3 Generating incremental revenue. 4 Providing an outstanding customer experience. 6 Reducing agent attrition.
April | 2010 | What's New With Shared IVR Services
https://contactsolutions.wordpress.com/2010/04
What’s New With Shared IVR Services. 124; Comments RSS. We’ve moved to a new location! Posted on April 21, 2010. We finally moved our blog over to our website, so please visit us at the new URL today— www.contactsolutions.com/blog. If you have bookmarked this site, please go to our new blog and update your bookmark there. All of our archived articles can be accessed there as well. Filed under: What's New. 124; Leave a comment. From Panic to Calm in 6 Hours With Outbound Campaign. Posted on April 14, 2010.
August | 2009 | What's New With Shared IVR Services
https://contactsolutions.wordpress.com/2009/08
What’s New With Shared IVR Services. 124; Comments RSS. SpeechTech Market Leader ‘Winner’ – A big whoop or no? Posted on August 28, 2009. So we won an award – no big whoop, right? Well, here’s what’s relevant about being named The Winner of SpeechTech’s Self-Service (inbound and outbound IVR) category? First, it was not based on advertising spend – we spend a fraction of our billion-dollar peers vying for the award. We were The Winner because, well, we actually won. So, yes, it’s clearly a big whoop.
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The VUI Post: September 2009
http://thevuipost.blogspot.com/2009_09_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Sunday, September 13, 2009. Zeno from the VUIDs group. Asked the following question:. Would be very interesting. I think in such cases, the potential fast-tracking is worth the mental map disruption. Was from Eduardo Olvera, who wrote:. Links to this post. Subscribe to: Posts (Atom). Promote The VUI Post. The Angel.com Blog. Voice User Inteface Design.
The VUI Post: February 2008
http://thevuipost.blogspot.com/2008_02_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Thursday, February 28, 2008. New Study By VocaLabs. Was just published by VocaLabs. A consulting firm that specializes in call center customer feedback. The report, authored by Peter Leppik, finds that:. Read the rest at: http:/ www.vocalabs.com/resources/newsletter/newsletter37.html. Links to this post. Wednesday, February 27, 2008. Thoughts on launching a movement.
The VUI Post: December 2008
http://thevuipost.blogspot.com/2008_12_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Monday, December 22, 2008. Please listen carefully as we don't really care how awful our IVR is. But there is one particular little gem that, in spite of the thick skin of my ears, still gets my goat. I'm talking about, "Please listen carefully as our options may have changed! So wherefore the horrid little habit? Requires a bit of a struggle. If you are a VUI d...
The VUI Post: June 2008
http://thevuipost.blogspot.com/2008_06_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, June 21, 2008. Starting on the wrong note. I'm preparing a couple of presentations for the upcoming Speechtek. Gathering in NYC, where I will talk about why people hate IVR (will try to dig a bit deeper than the obvious) and what designers can do to be as smart as possible in their interactions with callers. Will be doing more thinking on this.
The VUI Post: January 2008
http://thevuipost.blogspot.com/2008_01_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Sunday, January 27, 2008. Insight from Walt Tetschner. Have been engaged in a constructive email back and forth with Walt Tetschner. It started out nicely enough with him sending me a compliment about a piece I had recently published in TMCnet titled Treat Human Humanely and They Might Just Like IVR. A gesture I appreciated very much. Links to this post. Instead, fi...
The VUI Post: May 2008
http://thevuipost.blogspot.com/2008_05_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Tuesday, May 6, 2008. Here is a short list of IVR failures that trigger in callers a feeling of outrage - or at least loathing and contempt! 1 You are forced to start all over after giving the IVR several pieces of information. That's right: nothing can make a person's day like having them emulate Sisyphus. While trying to reach customer support. Nice! This is of co...
The VUI Post: November 2008
http://thevuipost.blogspot.com/2008_11_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Monday, November 17, 2008. Balentine's Brave New World. Been plowing through Bruce Balentine's new Book, " It's Better to be a Good Machine than a Bad Person. And I must say that so far I am enjoying it. Imagine being interrupted in mid-sentence by a machine: would you help not feeling irritated? Or how would you feel if the system were to order you around with "Giv...
The VUI Post: January 2009
http://thevuipost.blogspot.com/2009_01_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, January 10, 2009. Closing the Dialog - Part I. There is little that the system can do in reaction to case (1). For the other scenarios,. We provide in the next few posts some guidelines that should be kept in mind on how to design the closing of a dialog. 1 Allow the users to explicitly end the dialog. 2 Allow the user to request a human agent. You should ...
The VUI Post: July 2010
http://thevuipost.blogspot.com/2010_07_01_archive.html
Blog by Dr. Ahmed Bouzid and Dr. Weiye Ma on Voice User Interface (VUI) Design in the context of Interactive Voice Response (IVR) Telephony. Saturday, July 3, 2010. You've seen those commercials where they make noise about how when you call Citibank, you won't be tortured by an IVR? Links to this post. Subscribe to: Posts (Atom). Promote The VUI Post. The Angel.com Blog. Voice User Inteface Design. The Perfect Customer Experience. Subscribe to the feed. Enter your email address:.
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A Cataloged Spillage of Thought
A Cataloged Spillage of Thought. Monday, March 08, 2010. As you well may be able to tell, this blog is currently defunct and is no longer being updated. I’m leaving it up here as I occasionally have to sift through it to find this article. On fixing my keyboard layout in OS 10. I keep telling myself that I’ll archive this and revive it all, but know deep inside that it’s probably not going to happen, and that I’d rather write the more intimate things things down with a pen and paper. Links to this post.
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Innovative solutions crafted by experts who understand your industry challenges. Inventing the future of self-service for a service-driven economy. Better customer experience. More cost savings. Guaranteed results. Customer Care should be effortless for the customer. Let's make it happen. Customer Care must be sustainable for the enterprise. Let's get started. Effortless and Sustainable Cloud-Based Customer Care Solutions. What has your IVR vendor done for you lately? Monday, July 27, 2015 - 10:45. Keepi...
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What's New With Shared IVR Services | by Contact Solutions
What’s New With Shared IVR Services. 124; Comments RSS. We’ve moved to a new location! Posted on April 21, 2010. We finally moved our blog over to our website, so please visit us at the new URL today— www.contactsolutions.com/blog. If you have bookmarked this site, please go to our new blog and update your bookmark there. All of our archived articles can be accessed there as well. Filed under: What's New. 124; Leave a comment. From Panic to Calm in 6 Hours With Outbound Campaign. Posted on April 14, 2010.
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Bridging the gap between theory and practice - in your practice. Contact us: info@contactsolutionsconsultants.co.uk. What do we do? Bridge the gap between theory and practice - in your practice at a time that's convenient to you. You tell us what you need, when you need it and where you want it delivering. We will develop a personalised training programme and bring it to you. Why is it unique? When you want it. Where you want it. We are here to help you. Team's skills in the way you.
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