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The Human Factor: October 2012
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Thursday, October 11, 2012. Recently a client sent me a an excellent question. Someone suggested to her that she should try to treat all employees equally. She asked me if that is even possible. I like to use the term “equitable” rather than “equal.” Being treated “equal” tends to imply being treated the same. The term “equitable’ leans more towards fairness and reasonableness which allows for consideration of individual differences and situations. Links to this post. Subscribe to: Posts (Atom).
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The Human Factor: February 2014
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Friday, February 28, 2014. Fear is a powerful motivator. Just consider all the choices we make because of fear - fear that we will lose our job, that we will not get a raise, that we will fail, that "the boss" will be displeased. And those are just a few of the motivators in the workplace. Fear, fear, fear, fear, fear! Here's another thing to consider about fear. No one likes to be afraid. That is the main reason it has such impact. On the other hand, we are unable to attach oppositional feel...
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The Human Factor: May 2014
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Friday, May 23, 2014. An Insatiable Desire for Nothing. 8220;I don’t care.”. I hear this said so often that I can’t help but consider what lies beneath such apathy. In some cases, it seems that people really don’t care. They don’t care if the customer is satisfied. They don’t care if a colleague, or supervisor is disappointed. They don’t care if a friend or loved one is hurt. They don’t care if they personally fail. Seemingly, they are not impacted by potential consequences. But outcomes should matter.
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The Human Factor: January 2014
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Friday, January 17, 2014. Conflict is an interesting game. We think it is about the subject - about that issue being discussed. We think it is about arriving at that point of absolute truth which will tell us who is right and who is wrong. Of course, at the heart of this are two or more who are absolutely convinced that they are the ones gifted with the knowledge of what is right. I would add to this that we push others whenever we seek to invalidate them. This is done whenever we counter with statem...
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The Human Factor: December 2013
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Friday, December 6, 2013. Nelson Mandela, the Leagacy. Over the past two days, many have written their own takes on what Nelson Mandela meant to them, to his country, to his people and to the world. To me, the greatest legacy was his leadership. He never lost sight of his vision. No matter how great the obstacles or how difficult the trials he held to his belief that no human being should have to live under oppression. He worked to build trust. He didn’t use the majority to subjugate the minority. View m...
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The Human Factor: Who Really Needs Help?
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Friday, May 9, 2014. Who Really Needs Help? It seems that every time I interact with a business as a customer I get a gift. Either I get a good experience or I get a lesson in how not to act with or around my customers. I needed a few things for a project I was working on today and went to a local store to get them. At checkout, the line was a bit long and it was obvious that the cashier was a bit overloaded. She said she did and I thought he was going to help out. Could he have handled that differently?
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The Human Factor: The Good, the Bad and the Customer
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Saturday, May 3, 2014. The Good, the Bad and the Customer. Interaction opportunities abound when traveling by air. It's also a great chance to review how the airlines interact with their customers. I had the luxury of participating in both on my most recent flight to California. I want to compliment the airline for spotting the fluid, investigating the problem and keeping us safe. I would also point out that the two hour delay provided some excellent opportunities to strengthen the airline's relation...
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The Human Factor: Be Very Afraid
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Friday, February 28, 2014. Fear is a powerful motivator. Just consider all the choices we make because of fear - fear that we will lose our job, that we will not get a raise, that we will fail, that "the boss" will be displeased. And those are just a few of the motivators in the workplace. Fear, fear, fear, fear, fear! Here's another thing to consider about fear. No one likes to be afraid. That is the main reason it has such impact. On the other hand, we are unable to attach oppositional feel...
ctchumanfactor.blogspot.com
The Human Factor: A Trip Worth Taking
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Friday, March 14, 2014. A Trip Worth Taking. What could be better than having a positive impact on others. When I impact you in a positive way, not only does it lift you up, but it makes me feel good as well. Even more amazing is the indication that people observing acts that create positive impact have a similar release of serotonin and subsequent lift in spirits. It is important to note that positive impact is not some level of excellence to be achieved. Rather, it is an ongoing process that seeks ...
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The Human Factor: Balance the Equation
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Monday, March 3, 2014. In my last blog, I talked about the impact of using fear as a method of exerting influence. I've been asked, "If fear is not an option, what do we use instead? In an economy based on connection and the need for strong relationships, it is far better to encourage others to do what we want than to threaten them with repercussions if they don't. So then people ask, "What about consequences? Subscribe to: Post Comments (Atom). A Trip Worth Taking. View my complete profile.
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