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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

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Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

View this contact

Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

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A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.
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Duff Road Endeavors | duffroad.com Reviews

https://duffroad.com

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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duffroad.com duffroad.com
1

Duff Road Endeavors

http://www.duffroad.com/books/index.html

Published by duff road. Delivering and Measuring Customer ServicE:. This isn't rocket surgery. Richard D. Hanks. A complaint is a gift. The Hidden Force behind Growth, Profits, and. Frederick F. Reichheld and. Managing the employee-customer encounter. John H. Fleming and. Finally - a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve! The finest book on customer service I've ever read. The groundbreakin...

2

Duff Road Endeavors

http://www.duffroad.com/reviews/index.html

Recommendations for Delivering and Measuring Customer Service, 2nd Edition. As a student and teacher of the subject, this is the finest book. On customer service I've ever read. Why? It's so practical, so down to earth- beautifully bridging theory and principles with techniques and practices. A literal treasure trove of doable ideas! Stephen R. Covey. Author, The 7 Habits of Highly Effective People, and. The 8th Habit: From Effectiveness to Greatness. Finally a book that balances insight with simplicity.

3

Duff Road Endeavors

http://www.duffroad.com/video.html

Rich Hanks on FOX Business April 10, 2008.

4

Duff Road Endeavors

http://www.duffroad.com/about/index.html

Duff Road Endeavors provides investment capital, consulting services, and product knowledge to help companies improve the customer experience. We encourage organizations to listen to their customers and employees, and then act on that information. We also provide a wide variety of articles, books, and other resources to help you improve your business. Visit our partner InMoment.

5

Duff Road Endeavors

http://www.duffroad.com/books/pre-order.html

Prices are for books shipped in same order). 350 each order, plus $1.25 per book. For orders more than 500 please contact. Duff Road Endeavors at:. Books may be returned for refund of purchase price. Shipping costs will not be refunded. Books must be returned within 30 days of the original invoice date. Books must be in new and sellable condition. Approval is required before returning any books. RA# must be clearly visible on the package. International - All Other. Don't have a promo code?

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LINKS TO THIS WEBSITE

richardhanks.com richardhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richardhanks.com/engagements.html

National Retail Federation,. Montgomery Technology Conference,. Utility Industry Users' Conference,. MUFSO (Multi-Unit Foodservice Operators),. American Association of Presidents of Independent Colleges and Universities,. CRM Evolution Conference,. Utah Governor's Economic Summit. Time To Shine Seminar Series. Salt Lake City - Denver - Phoenix - Irvine, March-April. Bonita Springs, FL. Time To Shine Seminar Series. Dallas - Atlanta - Chicago, January. Assoc of Resort Developers. Sonesta Hotels, etc.

richardhanks.com richardhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richardhanks.com/biography.html

Ichard is the President of Duff Road Endeavors. A consulting and investment capital company. Previously he served as Chairman and President of InMoment (Mindshare) a leading customer experience optimization company for 11 years before retiring. InMoment provides survey and analysis tools that capture customer experiences and feedback on a daily basis and immediately transforms that feedback into actionable. InMoment has been recognized for numerous achievements, including being named to. And one of the.

richarddhanks.com richarddhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richarddhanks.com/biography.html

Ichard is the President of Duff Road Endeavors. A consulting and investment capital company. Previously he served as Chairman and President of InMoment (Mindshare) a leading customer experience optimization company for 11 years before retiring. InMoment provides survey and analysis tools that capture customer experiences and feedback on a daily basis and immediately transforms that feedback into actionable. InMoment has been recognized for numerous achievements, including being named to. And one of the.

richarddhanks.com richarddhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richarddhanks.com/engagements.html

National Retail Federation,. Montgomery Technology Conference,. Utility Industry Users' Conference,. MUFSO (Multi-Unit Foodservice Operators),. American Association of Presidents of Independent Colleges and Universities,. CRM Evolution Conference,. Utah Governor's Economic Summit. Time To Shine Seminar Series. Salt Lake City - Denver - Phoenix - Irvine, March-April. Bonita Springs, FL. Time To Shine Seminar Series. Dallas - Atlanta - Chicago, January. Assoc of Resort Developers. Sonesta Hotels, etc.

richhanks.com richhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richhanks.com/biography.html

Ichard is the President of Duff Road Endeavors. A consulting and investment capital company. Previously he served as Chairman and President of InMoment (Mindshare) a leading customer experience optimization company for 11 years before retiring. InMoment provides survey and analysis tools that capture customer experiences and feedback on a daily basis and immediately transforms that feedback into actionable. InMoment has been recognized for numerous achievements, including being named to. And one of the.

richhanks.com richhanks.com

Richard D. Hanks - Speaker, Author, and Customer Service Expert

http://www.richhanks.com/engagements.html

National Retail Federation,. Montgomery Technology Conference,. Utility Industry Users' Conference,. MUFSO (Multi-Unit Foodservice Operators),. American Association of Presidents of Independent Colleges and Universities,. CRM Evolution Conference,. Utah Governor's Economic Summit. Time To Shine Seminar Series. Salt Lake City - Denver - Phoenix - Irvine, March-April. Bonita Springs, FL. Time To Shine Seminar Series. Dallas - Atlanta - Chicago, January. Assoc of Resort Developers. Sonesta Hotels, etc.

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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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