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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

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Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

View this contact

Duff Road Endeavors, LLC

Richard Hanks

310 East●●●●●●●●uth #450

Salt ●●●●● City , Utah, 84107

United States

(801)●●●●●-2333
rh●●●●@mshare.net

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Duff Road Endeavors | duffroad.net Reviews
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A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.
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3 reviews
4 recommended books
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6 read reviews on
7 duff road endeavors
8 our objective
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Duff Road Endeavors | duffroad.net Reviews

https://duffroad.net

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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duffroad.net duffroad.net
1

Duff Road Endeavors

http://www.duffroad.net/resources/index.html

The Platinum Rule of Service. By Richard D. Hanks. Years ago I attended a seminar where a consultant introduced the audience to the concept of The Platinum Rule. Most of us are familiar with the Golden Rule. and many people strive to live by it:. Do unto others as you. Dr Alessandra introduced us to the concept of The Platinum Rule:. Do unto others as they would have you do unto them. Putting the Service Profit-Chain to Work. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger et al. Manage Your Hum...

2

Duff Road Endeavors

http://www.duffroad.net/about/index.html

Duff Road Endeavors provides investment capital, consulting services, and product knowledge to help companies improve the customer experience. We encourage organizations to listen to their customers and employees, and then act on that information. We also provide a wide variety of articles, books, and other resources to help you improve your business. Visit our partner InMoment.

3

Duff Road Endeavors

http://www.duffroad.net/video.html

Rich Hanks on FOX Business April 10, 2008.

4

Duff Road Endeavors

http://www.duffroad.net/books/index.html

Published by duff road. Delivering and Measuring Customer ServicE:. This isn't rocket surgery. Richard D. Hanks. A complaint is a gift. The Hidden Force behind Growth, Profits, and. Frederick F. Reichheld and. Managing the employee-customer encounter. John H. Fleming and. Finally - a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve! The finest book on customer service I've ever read. The groundbreakin...

5

Duff Road Endeavors

http://www.duffroad.net/reviews/index.html

Recommendations for Delivering and Measuring Customer Service, 2nd Edition. As a student and teacher of the subject, this is the finest book. On customer service I've ever read. Why? It's so practical, so down to earth- beautifully bridging theory and principles with techniques and practices. A literal treasure trove of doable ideas! Stephen R. Covey. Author, The 7 Habits of Highly Effective People, and. The 8th Habit: From Effectiveness to Greatness. Finally a book that balances insight with simplicity.

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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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Duff Road Endeavors

A collection of our favorite writings on customer service. Articles and Related Links. Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty. LEARN WHAT WE'VE LEARNED. Duff Road Books in the News. Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition. By Richard D.Hanks, chairman of Mindshare Technologies, a leader in enterprise feedback management. WHAT OTHERS ARE SAYING. DROP US A LINE.

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