support.phonetree.com
                                        
                                        Power Management – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/584592-power-management
                                        Larr; General Troubleshooting. To manage power, Windows XP, Windows Vista, and Windows 7 will attempt to disable USB when a device is not used. As the default behavior, this often does not work properly and may cause Windows to not properly recognize a USB device (including PhoneTree). To help avoid the PhoneTree hardware from experiencing this issue in the future, make sure the following settings are disabled in Windows:. In Windows, click the Windows logo (Start menu), then right-click on Computer. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Idea Bank: Top (0 ideas) – Support Library
                                        http://support.phonetree.com/forums/295443-idea-bank
                                        Larr; Support Library. Your ideas and opinions are vital as we consider product development and enhancements. Please post your ideas to the Idea Bank and vote on others. All technical or support questions submitted via this forum, will be deleted. If you have a question, please read our PhoneTree Support Library or submit your question by filling out the Contact Support. How can we improve PhoneTree solutions? There are two ways to get more votes:. You can remove your votes from an open idea you support. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Statuses – Support Library
                                        http://support.phonetree.com/knowledgebase/topics/88377-statuses
                                        Larr; Knowledge Base. What Does Hung Up Early Mean? What Does Telco Msg and/or Busy After Voice Mean? What Does Bad Name/Phone Mean? What Does OGM Too Long Mean? What Do the Message Statuses Mean? New and returning users may sign in. Or sign in with. I agree to the terms of service. Our hours of operation are Monday-Friday, 8:30am-5:30pm EST. If you do not find the answer you are looking for, please use the Contact Support form to submit a ticket. Feedback and Knowledge Base. Manuals, Utilities and Videos. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Understanding Call Statuses – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/591864-understanding-call-statuses
                                        Every member on your call list receives a Call Status before, during and after a call job has finished. Below is a listing of every Call Status and its definition. Completed Call Statuses (message delivered). Message was delivered to a person. Message was delivered to a person’s voicemail/answering machine. Message was delivered to a person’s voicemail/answering machine. Person was transferred to a preset extension after pressing 0. Incomplete Call Statuses (PhoneTree will re-call). Problem completing ca...
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Video Tutorials – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/653869-video-tutorials
                                        Larr; Manuals, Utilities and Videos. Our video tutorials provide detailed instructions for "how-to's" and common issues. For further assistance, contact our product support staff using our Contact Support form or by calling 800.555.0559. To download a video, right-click on the link and select "Save target as." or "Save link as.". Each download will require Adobe Reader 9 or newer. Setting the Call Window. Customizing Your Call List. Blocking / Unblocking Contacts. Configuring the Dialing Translator. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Error: "MMCPlay: Device not ready!" – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/586059-error-mmcplay-device-not-ready
                                        Error: MMCPlay: Device not ready! Larr; General Troubleshooting. Exit the PhoneTree software. Disconnect the Power Adapter from the back of the PhoneTree unit and wait 30 seconds. Then, reconnect the Power Adapter. Windows should start re-detecting the PhoneTree hardware. Click Admin. Then, click the Configure Global Settings icon. Click on the Microphone tab and disable Use the sound card in my PC to record/play messages setting. Disabling the "No Hardware" Mode PDF Instructions. This article was helpful. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        What Does "Hung Up Early" Mean? – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/587409-what-does-hung-up-early-mean
                                        What Does Hung Up Early Mean? This article was helpful. Flag this article as inaccurate. Flag this article as inaccurate. New and returning users may sign in. Or sign in with. I agree to the terms of service. Our hours of operation are Monday-Friday, 8:30am-5:30pm EST. If you do not find the answer you are looking for, please use the Contact Support form to submit a ticket. What Does Hung Up Early Mean? What Does Telco Msg and/or Busy After Voice Mean? What Does Bad Name/Phone Mean? 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Data File Help – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/654928-data-file-help
                                        Larr; Manuals, Utilities and Videos. Below are the instructions to create various data files from your practice management system. Once you have created the data files, PhoneTree reads the files to make your calls. Where applicable, these instructions show how to create a 90-day file, in addition to the daily data file. The 90-day file is simply used for configuration purposes, encompassing a larger sample set to show all possible variables. The other data files are used for other applications. Manuals, ...
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Healthcare Help – Support Library
                                        http://support.phonetree.com/knowledgebase/articles/685506-healthcare-help
                                        Larr; Manuals, Utilities and Videos. Listed below are installation instructions, user guides and help documents for our healthcare solutions. For further assistance, contact our product support staff using our Contact Support form or by calling 800.555.0559. To download: Right-click on a link and select "Save Target As." or "Save link as.". Each download will require Adobe Reader 9 or newer. Backing Up/Restoring Your PhoneTree System. Cancelling a Hosted Call Job. Editing Message Variables and Map Strings. 
                                     
                                    
                                        
                                            
                                            support.phonetree.com
                                        
                                        Knowledge Base – Support Library
                                        http://support.phonetree.com/knowledgebase
                                        Larr; Support Library. Manuals, Utilities and Videos →. Business and Faith-Based Help. General Troubleshooting →. Windows 10 Upgrade Installing Required Updates. Reinstalling the PhoneTree Drivers. Line Card Not Found. 18 articles →. What Does Hung Up Early Mean? What Does Telco Msg and/or Busy After Voice Mean? What Does Bad Name/Phone Mean? What Does OGM Too Long Mean? 6 articles →. PhoneTree Premium →. PhoneTree Premium: View or Print Past Message Jobs. PhoneTree Premium: Survey People On My Call List.