help.besnappy.com

Snappy Help | Snappy

Need help with Snappy? You're in the right place! All the details you need to use and administer Snappy are here. Can I publicly reply to a customer from email notifications? Yes, you can simply reply to any notification email Snappy sends and the reply will be logged in Snappy and forwarded on to the customer. There's no need to actually go into the Snappy application at all. It can all be done right from your email on your computer or mobile device. Available standard Markdown elements #. By default ea...

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Need help with Snappy? You're in the right place! All the details you need to use and administer Snappy are here. Can I publicly reply to a customer from email notifications? Yes, you can simply reply to any notification email Snappy sends and the reply will be logged in Snappy and forwarded on to the customer. There's no need to actually go into the Snappy application at all. It can all be done right from your email on your computer or mobile device. Available standard Markdown elements #. By default ea...

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Snappy Help | Snappy | help.besnappy.com Reviews

https://help.besnappy.com

Need help with Snappy? You're in the right place! All the details you need to use and administer Snappy are here. Can I publicly reply to a customer from email notifications? Yes, you can simply reply to any notification email Snappy sends and the reply will be logged in Snappy and forwarded on to the customer. There's no need to actually go into the Snappy application at all. It can all be done right from your email on your computer or mobile device. Available standard Markdown elements #. By default ea...

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help.besnappy.com

1

Snappy Help | Snappy

http://help.besnappy.com/getting-started

How do I Connect Snappy to my Email? You can connect your email to Snappy in a few ways:. If you want to use your existing email address, you can set up email forwarding with you email client. See our FAQ on email forwarding. If you want to add our widget to your website, you can read more about how to do that in our Snappy Widget Setup. You can read more on this subject in our blog post Integrating Customer Support Email into your Website with Snappy. Go to the Mailboxes tab. In your Account Settings.

2

Snappy Help | Snappy

http://help.besnappy.com/webhooks

Webhooks provide a way to call scripts on your own server when certain events happen in your Snappy account. For example, you may wish to run a given script when a ticket is escalated, or when a new private note in created. When a webhook event occurs, a JSON payload will be sent to the URL you provide via your account settings. The payload will be sent via an HTTP POST request, and your application should respond with a HTTP 200 status code, indicating that you have successfully received the payload.

3

shaheemirza1 | Snappy

http://help.besnappy.com/faq

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Perch Case Study - Customer Support System | Snappy

https://besnappy.com/case-study/perch

Case Study of Perch CMS. The basic premise of Snappy is just so simple yet well delivered. Take a chaotic mailbox and turn it into a simple support desk environment.". We're so happy to be able to grab a few minutes to speak with Rachel Andrew, Founder of edgeofmyseat.com. The creators of Perch. Which is a wonderful little CMS that's light, flexible and optimized for web designers and consultancies. What are you primarily using Snappy for? Somehow Snappy helps change the way I feel about these emails.

besnappy.com

Features - Customer Support System | Snappy

https://besnappy.com/tour

You need to start supporting your customers. Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Snappy...

besnappy.com

Slideroom Case Study - Customer Support System | Snappy

https://besnappy.com/case-study/slideroom

Case Study of Slideroom. The streamlined nature of Snappy is its greatest strength. We took on a new team member and Snappy was the part of the job that required almost no explanation or direct training.". We're so happy to be able to grab a few minutes to speak with Grant MacManus, Support Lead and Testing at slideroom.com. A great service which lets you collect, evaluate, and store job applications online. What is Slideroom's mission? How many users do you have in Snappy? 100-200 tickets a day. The FAQ...

snappy.statuspage.io

Snappy Status - Incident History

http://snappy.statuspage.io/history

Get email notifications whenever Snappy creates or updates an incident. Visit our support site. Get the Atom Feed. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents reported for this month. No incidents r...

devsnappy.com

Pricing - Customer Support System | Snappy

http://devsnappy.com/pricing

No need to break the bank supporting your customers. One price. No surprises. Free 30-day trial. No credit card required. Cancel any time. Unlimited mailboxes, email and storage. Widgets, phrases, knowledge base, triggers. Get Started with a 30 day trial today. What is a user? A user is a member of your team with their own access to Snappy. Users have access to all the features of Snappy, including multiple mailboxes. Each user is $15 per month after the free trial has expired. Have any other questions?

devsnappy.com

Integrations and Connected Apps - Customer Support System | Snappy

http://devsnappy.com/integrations

To the other applications you use empowering futuristic customer service! Generate BigBoard events from Snappy. Automatically add contacts to a Campaign Monitor list. Automatically add new contacts to your Constant Contact mailing list. Lookup contact information using a custom, remote URL. Convert tickets into Github issues. The Highrise integration allows you to create and search for contacts. Notify HipChat with tickets and wall posts. The Jira integration allows you to convert tickets into Jira issues.

devsnappy.com

Why Snappy - Customer Support System | Snappy

http://devsnappy.com/why-snappy

Got the support email blues? You used to like getting emails from your customers. No, really. Think back. You did. Every message was a validation of your product, proof that somebody was using it. And every email was an opportunity, a chance for you to shine, to delight those customers one by one. Your email inbox was your home, and you loved it there. But things have changed, haven’t they? Later comes, and the same customer emails you again because you never replied. Do you remember the first time you a...

devsnappy.com

Features - Customer Support System | Snappy

http://devsnappy.com/features

You need to start supporting your customers. Resolve your support tickets more efficiently with our simplified workflow. Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click. Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link. Provide customers with an elegant support access with seamless integration of our ticket widget into your website. Easily...

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Need help with Snappy? You're in the right place! All the details you need to use and administer Snappy are here. Can I publicly reply to a customer from email notifications? Yes, you can simply reply to any notification email Snappy sends and the reply will be logged in Snappy and forwarded on to the customer. There's no need to actually go into the Snappy application at all. It can all be done right from your email on your computer or mobile device. Available standard Markdown elements #. By default ea...

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