strategiccontact.com
Strategic Call Center Consulting Contact Center Consulting Services
http://www.strategiccontact.com/services
Independent Contact Center Consultants: Bridging Strategy, Technology and Operations Since 2004. Contact Center Consulting Services. Contact Center Consulting Services. We help clients define and execute customer interaction strategy. We partner with them to share our expertise, to develop the best solutions and processes possible, and to educate them about potential pitfalls. We wrap each of our projects with contact center best practices. Practices that only come from years of being in the trenches.
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 22
http://blog.contactcenterpipeline.com/page/22
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Cut Attrition with an Effective Applicant Intake Process: Behavioral Interviews. In my last post, I mentioned a Purdue University study on decreasing attrition in a contact center environment. The study found that contact centers. What Comes First: Platinum Status or Platinum Service? I travel often, and so I am generally at one of the highest status levels for the airline I fly, the hotel where I. Author Q&A: B...
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 3
http://blog.contactcenterpipeline.com/page/3
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Get the Show on the Road. The idiom get the show on the road alludes to a theatrical production going on tour, according to The American History Dictionary of Idioms. Inside View: Crisis Response Network. Life is full of stressful events and pressures. Sometimes circumstances can seem so overwhelming that it leads to anxiety, depression and life-threatening crises. Phoenix. Setting Service Level Objectives. I love ou...
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 2
http://blog.contactcenterpipeline.com/page/2
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Cloud-based Solutions Need a Good SOW. The cloud is a strong contender for contact center technology today, and the market hype makes it look as simple as buying a mobile. When you think of brands that deliver service that wows customers, an automotive aftermarket parts and accessories business may not be the first thing. Quick Tip: How to Prevent Hiring Failures. Evaluate Frontline Job Candidates for Coachability.