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Infinity CCS Blog | 2015 April 07
http://blog.infinityccs.com/2015/04/07
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. Get more out of Infinity, subscribe to our newsletter. Infinity CSS and Webhelp proud to be #EngageAwards.
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Infinity CCS Blog | 2014 December 22
http://blog.infinityccs.com/2014/12/22
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. View all the contents of Newsletter #1, 2015. December 22, 2014. Infinity v4.3 launches January 2015. In early January 2015 we will be unveiling the latest version of Infinity. Contact your account manager to find out how to upgrade (for free). Infinity v4.3 refines and improves on lots of Infinity’s features, and introduces several new ones. December 22, 2014. Are you using Tiles for Infinity? December 22, 2014. December 22, 2014.
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Infinity CCS Blog | The Advantages of Self-Service
http://blog.infinityccs.com/the-advantages-of-self-service
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. April 7, 2015. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT). For voice calls handled by agents. TTT. Reducing the overall volume of calls handled by live agents not only reduces TTT and therefore costs, but can actually improve quality of service. Why? If simple queries ...
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Infinity CCS Blog | Knowledge Base
http://blog.infinityccs.com/category/knowledge-base
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. During a call the last thing you want agents to be doing is putting the customer on hold to look up things like product and offer information. With Infinity 4.3 your agents can have the right knowledge articles for the type of call they’re handling always available on-screen without switching applications. December 22, 2014. Get more out of Infinity, subscribe to our newsletter. Infinity CSS and Webhelp proud to be #EngageAwards.
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Infinity CCS Blog | Automated Workflow
http://blog.infinityccs.com/automated-workflow
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. December 22, 2014. Infinity Designer is not just for creating call scripts and agent workflows. You can also create ‘mini-apps’ to automate lots of tedious manual tasks. With a simple drag-and-drop interface you can create powerful routines, query data sources and call webservices or APIs to build all kinds of business processes. In this article we take a look at how to use Infinity to create a simple automated function. Each comman...
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Infinity CCS Blog | The Knowledge Desktop
http://blog.infinityccs.com/the-knowledge-desktop
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. December 22, 2014. During a call the last thing you want agents to be doing is putting the customer on hold to look up things like product and offer information, or the details of a policy. But right now if they need to find something they probably have to close down their workflow, go to their desktop, open the Knowledge Base and then search for the information they want. Or just one click away without switching applications. Final...
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Infinity CCS Blog | Agent Productivity
http://blog.infinityccs.com/category/agent-productivity
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. December 22, 2014. We pro...
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Infinity CCS Blog | Business
http://blog.infinityccs.com/category/business
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. As Your Customers Ask for More, Here’s How to Deliver It with Less. Consumers have fully embraced digital, any time, any place consumption and service. This article, which appeared in the NOA Yearbook 2015, looks at how companies can take advantage of this fact to provide better service at lower cost. February 23, 2015. How to Cut Costs and Improve Quality. December 22, 2014. Get more out of Infinity, subscribe to our newsletter.
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Infinity CCS Blog | Newsletter 2
http://blog.infinityccs.com/category/newsletter-2
Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. Infinity CCS UK Ltd.