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IT Leadership: February 2008

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Thursday, February 21, 2008. Another cost of quality Direct Labor. Most organizations, when they attempt to cost out different processes (using activity-based costing techniques) stop at simply looking at each process from a functional perspective. For example, I might cost out five accounting functions and five human resource functions. Afterwards, I know the costs directly associated with HR, Finance, and each of the processes wherein. If I can tag each process as quality or non-quality-related, I can ...

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IT Leadership: July 2006

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Tuesday, July 11, 2006. A Little Focus Goes a Long Way An Agile Approach to Issue Management Improves Resolution Velocity. Earlier this year, we were given the opportunity to revise the way that a medium-sized software company handled its support issues. When we arrived we found the following:. There was a sizable pool of issues from various customers. The issue pool was growing in size day-to-day. Customer service was suffering to the point that customers were threatening to leave. The support team woul...

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IT Leadership: September 2005

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Tuesday, September 13, 2005. Chargeback: Learning from the Vendors. While it is relatively easy, and important, to charge the business for investment activities that IT performs (Software and Infrastructure Development, Project Management, etc.), many CIOs struggle with how to charge the rest of the IT budget back to the business. Again, many IT organizations have difficulty convincing the business units that they can fairly split the database expenses, for example, between several business units. What t...

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IT Leadership: December 2005

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Thursday, December 29, 2005. Spending Signatures: Managing IT by the Numbers. The following post was a response to a CIO Magazine article ( http:/ www.cio.com/go/index.html? Posted by Jason Brumbach @ 10:08 AM. Thursday, December 08, 2005. QA: Think before you automate. Posted by Jason Brumbach @ 3:18 PM. Cleveland, Ohio, United States. View my complete profile. The Folly of Being a Hero? How are Innovation and Quality Related? Reduce Duration in Common Personal Tasks. Some Keys to Avoiding Mistakes.

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IT Leadership: April 2009

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Wednesday, April 22, 2009. Is the Common Focus on Utilization Really Helpful? Posted by Jason Brumbach @ 10:24 AM. Tuesday, April 21, 2009. Change Leadership: Engagement vs. Involvement. In doing so, we show the staff that we truly value them, that we trust them, and that they really matter to the organization. We can probably get more done with a staff that feels that way about us than with one that doesn't. Posted by Jason Brumbach @ 10:41 AM. Cleveland, Ohio, United States. View my complete profile.

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IT Leadership: March 2006

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Wednesday, March 08, 2006. Managing Innovation while Managing your Portfolio. These are projects that are narrow in Scope (they might apply to a single business or process area) and near-term in terms of their objective (they are expected to pay back quickly). These projects are like Process Improvement projects in terms of their objective (near term), but they are broad in their scope (more enterprise-wide). In addition, by balancing the needs of the organization in terms of innovation with the needs of...

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IT Leadership: August 2005

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Wednesday, August 24, 2005. Data Privacy: Benefits to the Hospitals. However, decades of using this process have led most hospitals to become very decentralized in their patient management. Each department involved in your visit probably had its own system for maintaining your patient information in a format that they were comfortable with in addition to having the central hospital system. Again, other organizations with silos often have the same issue. Posted by Jason Brumbach @ 4:21 PM. In conclusion, ...

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IT Leadership: June 2008

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Tuesday, June 24, 2008. Profiting from Innovation: Widening the Funnels’ Mouth in a Service Organization. If you’re looking to innovate within your organization, one thing that you need to be cognizant of is that the flow of ideas into the innovation funnel is a large determinant of the quality and velocity with which ideas become reality. No ideas, no innovation. While a lot of ideas does not necessarily guarantee success, it is a factor. To remedy this, the best organizations focus on soliciting employ...

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IT Leadership: November 2005

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Wednesday, November 30, 2005. The CIO as a Change Agent. The following post was sent as a response to a CIO Magazine article on IT Strategy. Many organizations that I’ve been involved with have poor strategic processes in the first place (for the entire business). By that I mean that the extent of the strategic process is that of coming up with a budget for the next year. IT is often simply a follower of this poor process. Posted by Jason Brumbach @ 12:37 PM. Monday, November 21, 2005. I was recently inv...