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workplayexperience.blogspot.com

The Work•Play•Experience Blog: You have 48 hours to save the world.

http://workplayexperience.blogspot.com/2011/10/you-have-48-hours-to-save-world.html

You have 48 hours to save the world. After nearly killing ourselves with 68* hours of continuous Jamming at the Global Service Jam. Back in March, we are coming back for more. 200 "Superhero" designs developed by 1200 jammers in 59 cities within 48 hours was so amazing, we want to try it again. And this time, it will be exactly the same, but different. Unlike the Global Service Jam, this new event is not exclusively aimed at service. Doing not Talking" image by Kirsty Joan of Snook. Read more like this.

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Get hands-on at the Global Service Jam!

http://workplayexperience.blogspot.com/2010/12/get-hands-on-at-global-service-jam.html

Get hands-on at the Global Service Jam! 48 hours to design a new service - be there! On 11, 12 and 13 March, 2011, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. On Sunday afternoon, each team will upload their ideas in a digital, disseminable form, under a Creative Commons licence. (The idea remains yours, but th...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Customer interactions and rubber chickens

http://workplayexperience.blogspot.com/2009/09/customer-interactions-and-rubber.html

Customer interactions and rubber chickens. Why we use theatrical rehearsal techniques in service experience design. If you have ever been to a Work•Play•Experience. Experience workshop or service design session, you will have noticed that it doesn't look like a normal training day, or even like a normal design space. It looks a lot like a theater rehearsal - just crazier. Starting with a bang. This is a big heap of fun - but that is not. Once more from the top. 8221; is one of our guiding principles, so ...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Ask the Coyote

http://workplayexperience.blogspot.com/2007/03/timing-is-everything.html

Why you need a different sense of timing in experience design. I was chewing the fat yesterday (actually, it was a rather tasty cheese Pizza. With esteemed Imagineo colleague Markus Hormess, and we got to talking about timing. We have a typical Pine and Gilmore. As you move your customer contact beyond service and towards experience, your feeling for timing must become more and more precise. Rather than hours and minutes, you will be working with seconds and even - one day -fragments of seconds. Means ta...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Starting badly - on purpose

http://workplayexperience.blogspot.com/2007/06/starting-badly-on-purpose.html

Starting badly - on purpose. The art of lowering. The Blog-o-Sphere is going crazy for this guy. If you've not encountered him yet, he's Paul Potts, a Welsh cellphone salesman who turned up on a TV talent show in a cheap suit, with a bad haircut, and the facial expression of a freshly beaten puppy-dog. " Aw,. We all thought, " a valiant loser. And prepared to cringe. Then, he did this. Oh my goodness, goodness. Me And yes, you are. Seeing a professional TV presenter in tears. It's an old showbiz trick, s...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: In the chair

http://workplayexperience.blogspot.com/2007/08/in-chair.html

A simple exercise to absolutely revolutionise your customer experience. Your team, or at least three of them. One chair (preferably of the folding canvas variety with DIRECTOR written on the back - but a normal office chair will do at a pinch). Optional: one megaphone, one beret, one monocle, one riding whip, one amusing central European accent). This is what you do:. 2 Get two or more of the team to act out. A typical customer service situation. One is the customer, one is the team member. Very unique t...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Using opposites to emphasis experience

http://workplayexperience.blogspot.com/2008/03/burning-contrast.html

Using opposites to emphasis experience. It would be a disservice to Flash Art. To describe their work as "firework displays" - they combine fire, lasers, water and music in world-class spectacles, like the closing display of the 2006 World Cup final. Here's a great tip from Flash Art pyrotechnics wizard Markus Katterle, interviewed in Focus. If I want the audience to experience the colour. In the sky especially intensely, I first need to colour the sky. For one minute."*. Contrast need not always be extr...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: Why we do what we do...

http://workplayexperience.blogspot.com/2012/06/why-we-do-what-we-do.html

Why we do what we do. Some interviews with WorkPlayExperience. If you like it raw, here's a transcript of an interview I did with the Design Transitions site. I talk about our work methods, and briefly discuss the Jams. If you play it by ear, here is a radio interview with Markus and I on Gov2.0Radio. It covers our theatrical tools in a little more detail - especially what they meant for the Jams, and in particular the GovJam. For the video stars, this is me talking to Service Design TV. I'm Adam, a cust...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: The History of the Global Service Jam

http://workplayexperience.blogspot.com/2011/12/history-of-jam.html

The History of the Global Service Jam. An interview with the Jam Initiators. Thanks to Sophie Renault of the Université d'Orléans for permission to publish her interview. We spoke to Sophie between the first Global Service Jam (March 2011) and the first Global. Sustainability Jam (October 2011). Questions translated from French, all errors are mine.). How was the idea of the GSJ born? Markus is involved in the Global Game Jam. Who is behind the GSJ? A German-based service design agency. The whole Jam was...

workplayexperience.blogspot.com

The Work•Play•Experience Blog: More on anticipation

http://workplayexperience.blogspot.com/2007/03/more-on-anticipation.html

Anticipation linked to deepest emotional level. There has been something nagging at the back of my mind since I posted recently. On anticipation. Something neurological, calling to me from my distant days as an undergrad psychologist. As luck would have it, I stumbled over the answer in Temple Grandin's unique " Animals in Translation. Animal behaviour expert Temple points out that:. Researchers have identified . four primal emotions, all of which mature not long after an animal is born. They are:. In an...