jimshamlin.blogspot.com
Jim's Notebook: Charismatic Leadership: The Dark Side
http://jimshamlin.blogspot.com/2015/08/charismatic-leadership-dark-side.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Wednesday, August 5, 2015. Charismatic Leadership: The Dark Side. Note: The content here seems potentially harmful. It strikes me as a sort of Munchausen-by-proxy in which someone causes injury in order to generate the need to be a healer. It may or may not be obvious to the people involved that their current...
jimshamlin.blogspot.com
Jim's Notebook: August 2015
http://jimshamlin.blogspot.com/2015_08_01_archive.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Monday, August 31, 2015. Mission, Vision, and Strategy. Most organizations have perfunctory mission and vision statements that are boilerplate feel-good statements for the annual report rather than working documents that give purpose to their employees. Few companies approach them in this manner. A mission st...
jimshamlin.blogspot.com
Jim's Notebook: McDonaldization
http://jimshamlin.blogspot.com/2015/07/mcdonaldization.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Thursday, July 16, 2015. It is also worth noting that industrial and commercial standardization is done with the full consent and participating of consumers in the market. In choosing to accept a standardized product, rather than insisting upon and being willing to pay for something more suitable to their...
jimshamlin.blogspot.com
Jim's Notebook: July 2015
http://jimshamlin.blogspot.com/2015_07_01_archive.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Friday, July 31, 2015. The core of the argument is that it's a control issue: some parents are too dominating of their children, others too accommodating. As one commenter put it: "How would you feel if someone else tried to make you eat when you are not hungry? The same can be said in the economic sector, in...
jimshamlin.blogspot.com
Jim's Notebook: May 2015
http://jimshamlin.blogspot.com/2015_05_01_archive.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Friday, May 29, 2015. This stands in contrast to the practice of dreaming up some new technology and attempting to convince people that they need it. I see this all the time in television infomercials (Have you ever wanted a square hard-boiled egg? What if there were a way to polish your doorstops? Products t...
jimshamlin.blogspot.com
Jim's Notebook: Meaningless Metrics
http://jimshamlin.blogspot.com/2015/07/meaningless-metrics.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Friday, July 24, 2015. My sense in all of this is that the metrics are leading us in the wrong direction. We don't need to draw a bigger audience, but a more interested audience, and we don't need hordes to "like" a brand, but a much smaller number of people to buy the product, hopefully more often. A...
jimshamlin.blogspot.com
Jim's Notebook: Feeding the Kids
http://jimshamlin.blogspot.com/2015/07/feeding-kids.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Friday, July 31, 2015. The core of the argument is that it's a control issue: some parents are too dominating of their children, others too accommodating. As one commenter put it: "How would you feel if someone else tried to make you eat when you are not hungry? The same can be said in the economic sector, in...
jimshamlin.blogspot.com
Jim's Notebook: Knowledge Systems and Consumer Behavior
http://jimshamlin.blogspot.com/2015/07/knowledge-systems-and-consumer-behavior.html
This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Tuesday, July 21, 2015. Knowledge Systems and Consumer Behavior. Ultimately, personas are a step along the path to identifying the knowledge systems of various customers, which drive their decisions and precipitating behaviors. A knowledge system consists of three key components: history, stance, and tools.