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Customer Experience........ideas | By Josh Mackey – Passionate about innovating, communicating, and executing great customer experiences.

By Josh Mackey - Passionate about innovating, communicating, and executing great customer experiences.

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Customer Experience........ideas | By Josh Mackey – Passionate about innovating, communicating, and executing great customer experiences. | joshmackey.wordpress.com Reviews
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Customer Experience........ideas | By Josh Mackey – Passionate about innovating, communicating, and executing great customer experiences. | joshmackey.wordpress.com Reviews

https://joshmackey.wordpress.com

By Josh Mackey - Passionate about innovating, communicating, and executing great customer experiences.

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1

To get angry or not to get angry? – Customer Feedback Strategy (CFS). | Customer Experience........ideas

https://joshmackey.wordpress.com/2010/03/10/customer_feedback_strategy

Customer Experience…….ideas. To get angry or not to get angry? 8211; Customer Feedback Strategy (CFS). On March 10, 2010. The idea for this post came from two questions I have wondered about for some time. ‘. Is it more effective to get angry and upset when you receive ‘bad’ customer service or just stay calm and simply explain the situation in a mature way? Have businesses created an aggressive customer feedback culture by generally only ‘rewarding’ angry and upset behavior? It does not make sense!

2

Getting the right employee post – My response | Customer Experience........ideas

https://joshmackey.wordpress.com/2009/07/22/getting-the-right-employee-post-my-response

Customer Experience…….ideas. Getting the right employee post – My response. On July 22, 2009. Check out original blog post here. Hi Mac great article,. As a Australian and budding 27 year old entrepreneur living in NYC I agree. But this opinion may not be widely put into practice. In my desire to join a innovative corporation or firm as an internal innovator or project manager for the different experience it offers I have come up against some resistance due to lack of the right experience. Passionate abo...

3

2010 | Customer Experience........ideas

https://joshmackey.wordpress.com/2010

Customer Experience…….ideas. Archive for 2010 Yearly archive page. To get angry or not to get angry? 8211; Customer Feedback Strategy (CFS). On March 10, 2010. The idea for this post came from two questions I have wondered about for some time. ‘. Is it more effective to get angry and upset when you receive ‘bad’ customer service or just stay calm and simply explain the situation in a mature way? It does not make sense! Effectively most businesses encourage the ACC, but sweeps the FCC under the metaphoric...

4

‘Don’t make it hard for the customer’ | Customer Experience........ideas

https://joshmackey.wordpress.com/2009/07/02/‘don’t-make-it-hard-for-the-customer’

Customer Experience…….ideas. Don’t make it hard for the customer’. On July 2, 2009. Today I was in a book store milling around the business section deciding what books to buy next. Searching for ‘. Don’t make me think’. Take that one step further and say that all frontline, customer centric managers should read a book like this and apply it to their actual physical locations. Ask yourself, have you seen someone walk into your store, office or bar and look lost? Today I work with and experience businesses...

5

March | 2010 | Customer Experience........ideas

https://joshmackey.wordpress.com/2010/03

Customer Experience…….ideas. Archive for March, 2010 Monthly archive page. To get angry or not to get angry? 8211; Customer Feedback Strategy (CFS). On March 10, 2010. The idea for this post came from two questions I have wondered about for some time. ‘. Is it more effective to get angry and upset when you receive ‘bad’ customer service or just stay calm and simply explain the situation in a mature way? It does not make sense! Effectively most businesses encourage the ACC, but sweeps the FCC under the me...

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Customer Experience........ideas | By Josh Mackey – Passionate about innovating, communicating, and executing great customer experiences.

Customer Experience…….ideas. To get angry or not to get angry? 8211; Customer Feedback Strategy (CFS). On March 10, 2010. The idea for this post came from two questions I have wondered about for some time. ‘. Is it more effective to get angry and upset when you receive ‘bad’ customer service or just stay calm and simply explain the situation in a mature way? Have businesses created an aggressive customer feedback culture by generally only ‘rewarding’ angry and upset behavior? It does not make sense!

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