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Sunday, December 17, 2017. Gartner: Customer service a six-step process. Companies hoping to transform their business into a customer-centric organization need to view customer service not as an event but as a series of interconnected processes, and to make their IT plans accordingly, according to one Gartner analyst. Customer service progresses through six phases: detection, preparation, transaction, measurement, understanding and improvement. CRM has been kicked and tossed and beaten; customer experien...

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Sunday, December 17, 2017. Gartner: Customer service a six-step process. Companies hoping to transform their business into a customer-centric organization need to view customer service not as an event but as a series of interconnected processes, and to make their IT plans accordingly, according to one Gartner analyst. Customer service progresses through six phases: detection, preparation, transaction, measurement, understanding and improvement. CRM has been kicked and tossed and beaten; customer experien...

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All Round Player | korcgb.blogspot.com Reviews

https://korcgb.blogspot.com

Sunday, December 17, 2017. Gartner: Customer service a six-step process. Companies hoping to transform their business into a customer-centric organization need to view customer service not as an event but as a series of interconnected processes, and to make their IT plans accordingly, according to one Gartner analyst. Customer service progresses through six phases: detection, preparation, transaction, measurement, understanding and improvement. CRM has been kicked and tossed and beaten; customer experien...

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korcgb.blogspot.com

1

All Round Player: Feedback That Works

http://korcgb.blogspot.com/2009/07/feedback-that-works.html

Sunday, July 5, 2009. Fundamentally, feedback is a good thing. For managers, it's an important tool for shaping behaviors and fostering learning that will drive better performance. For their direct reports, it's an opportunity for development and career growth. Why, then, is it so problematic? Most managers say they dislike giving feedback and don't think it's as effective as it could be. Those on the receiving end say they don't get enough feedback they can actually use. Focus on business outcomes.

2

All Round Player: Six Ideas for Next Generation CRM

http://korcgb.blogspot.com/2009/04/six-ideas-for-next-generation-crm.html

Tuesday, April 7, 2009. Six Ideas for Next Generation CRM. By Graham Hill, Customers and More. I chaired the IIR Telecoms CRM, CEM and Retention conference in Berlin yesterday. It was a great day with some excellent speakers. Of all the. Speakers, one stood out for me: Christian Magel, the Chief Marketing Officer of low-cost mobile telco Simyo in Germany. Proportion of brand advocates (as measured by the NPS score) than any of its much larger competitors. It is a real customer-centric company. Appreciate...

3

All Round Player: SAS Enables Customer-Centric Marketing Communication for HF Holidays

http://korcgb.blogspot.com/2008/11/sas-enables-customer-centric-marketing.html

Wednesday, November 5, 2008. SAS Enables Customer-Centric Marketing Communication for HF Holidays. HF Holidays turned to SAS for a more powerful and sophisticated customer profiling system to improve targeting and personalisation of its marketing communications. SAS, the leader in business analytics, will provide HF Holidays with comprehensive data management, campaign management and advanced customer analytics in one integrated solution. SAS' software is currently being installed by consulting partner, ...

4

All Round Player: Leading Companies See Value in SAS and Teradata Partnership

http://korcgb.blogspot.com/2008/11/leading-companies-see-value-in-sas-and.html

Wednesday, November 5, 2008. Leading Companies See Value in SAS and Teradata Partnership. LAS VEGAS, Oct 29, 2008 (BUSINESS WIRE) - TDC Quote Chart News PowerRating - A year after announcing their strategic partnership, SAS and Teradata are seeing acceptance and results from customers leveraging the two companies' core strengths: data management, analytical and business intelligence software, and scalable data warehousing. Http:/ www.tradingmarkets.com/.site/news/Stock%20News/1979351/.

5

All Round Player: June 2008

http://korcgb.blogspot.com/2008_06_01_archive.html

Tuesday, June 24, 2008. 8 Steps to a Successful Marketing Campaign Launch. In a large corporation, people from multiple groups come together and collaboratively launch an effort such as this. For the small company marketer, much of the responsibility will fall on a much smaller group or maybe even you! To make this seem a little less daunting, I’ve put together some tips that have helped me launch campaigns. Focus the Campaign: This should be obvious, right? This should be a nice mix of online and offlin...

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korcgb.blogspot.com

All Round Player

Sunday, December 17, 2017. Gartner: Customer service a six-step process. Companies hoping to transform their business into a customer-centric organization need to view customer service not as an event but as a series of interconnected processes, and to make their IT plans accordingly, according to one Gartner analyst. Customer service progresses through six phases: detection, preparation, transaction, measurement, understanding and improvement. CRM has been kicked and tossed and beaten; customer experien...

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