LIQMEDIA.COM

qtsperformancesolutions.com

QTS Performance Solutions - Service Tips & Stories

http://www.qtsperformancesolutions.com/service_tips/service_tips_stories.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Customer service can improve dramatically when front-line staff and managers make just incremental changes. To service delivery. Taken together, these changes can create immense added value. For customers and a great service reputation. For that business or organization. Our QTS staff is always listening. We want to provide a forum for sharing service tips and stories. Ldquo;I’ve tried this and i...

qtsperformancesolutions.com

QTS Performance Solutions - Front-Line Staff Training

http://www.qtsperformancesolutions.com/service_performance/front_line_staff_training/front_line_staff_training.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. What’s it like for customers to do business with your organization and its front-line people? Are they so impressed that they want to tell positive stories about their experience? Or do they leave with just a “ho-hum” (or worse yet, a negative) taste in their mouths? For your staff that will:. Underscore the importance of service. Of your...

qtsperformancesolutions.com

QTS Performance Solutions - Service Performance

http://www.qtsperformancesolutions.com/service_performance/service_performance.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. No business in today’s competitive marketplace can afford to deliver anything less than outstanding customer service. In a world with so many choices of products and services, at similar prices, the best way to differentiate your organization is with top-notch service. Offers a full array of services for improving customer service.

qtsperformancesolutions.com

QTS Performance Solutions - Service Leadership Training

http://www.qtsperformancesolutions.com/service_performance/service_leader_training/service_leader_training.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Front line service staff simply cannot control many of the factors that impact on service quality. Consider just a few . . . service policies and procedures, reward systems, staffing levels, a poor “fit” with job expectations, and management practices. So don’t make the mistake of focusing all your training. Efforts on front-line staff.

qtsperformancesolutions.com

QTS Performance Solutions - Service Stories - A Taxi Ride from the Airport

http://www.qtsperformancesolutions.com/service_tips/service_stories/order_ready.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Service Story #2 - Your Order Isn't Ready. Turning around a customer when a company has “screwed up” can be a challenge for any service provider. But your efforts are worth it. When “screw ups” are handled well, customers remain loyal. Consider this example . . . By this time, the customer had calmed down and was open to the Supervisor when he said, “I’ve got an idea. Let me show you so...

qtsperformancesolutions.com

QTS Performance Solutions - 360 º Feedback for Managers

http://www.qtsperformancesolutions.com/clients/client_samples/managers.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. 360º Feedback for managers. Feedback from all sides has given departmental managers at a long-standing QTS client the information they need to make specific improvements in their leadership skills. Ndash; with their peers and direct reports. Using a 360º feedback assessment known as the. Service Quality Leadership Survey™. SQLS), QTS has provided valuable insights to managers at an IT consulting firm.

qtsperformancesolutions.com

QTS Performance Solutions - 360 LPI Feedback

http://www.qtsperformancesolutions.com/leadership_performance/360_lpi_feedback/360_lpi_feedback.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Supervisory / Management Training. DiSC Behavorial Style Assessments. Ldquo;How am I doing? It’s a question every responsible leader wants to answer, and a 360º feedback tool is one of the best ways to find out. QTS uses two different 360º feedback assessments. To provide valuable feedback to leaders:. Leadership Practices Inventory™ (LPI). Service Quality Leadership Survey™ (SQLS).

qtsperformancesolutions.com

QTS Performance Solutions - Leadership Performance

http://www.qtsperformancesolutions.com/leadership_performance/leadership_performance.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Supervisory / Management Training. DiSC Behavorial Style Assessments. Leaders have a profound impact. On individual and organizational performance. A recent Gallup survey confirmed what many have observed: That a person’s immediate leader. Has far more impact on productivity, morale and loyalty than the organization itself. Instead, they are the ones who have learned. QTS possesses a unique ability to ...

qtsperformancesolutions.com

QTS Performance Solutions - 360 SQLS Feedback for Leaders

http://www.qtsperformancesolutions.com/service_performance/360_sqls_feedback/360_sqls_feedback.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. Ldquo;How am I doing? It’s a question every responsible service industry leader wants to answer, and a 360º feedback tool is one of the best ways to find out. QTS offers this valuable feedback. Through a time-tested survey: the. Service Quality Leadership Survey™. Like all 360’s. Is targeted specifically at leaders. In these key areas:.

qtsperformancesolutions.com

QTS Performance Solutions - Shopping Services

http://www.qtsperformancesolutions.com/service_performance/shopping_services/shopping_services.asp

DiSC Behavioral Style Assessments. The QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. QTS Customer Service Philosophy. 360° SQLS Feedback for Leaders. In the hospitality industry, there’s no substitute for firsthand observations of the customer service guests experience at your property. QTS can provide that valuable feedback with our “shopping” services. By providing “shopping” services, customized. To help address your identified service improvement needs. On the day of departure, the...