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makingitilwork.blogspot.com

Making ITIL Work

Wednesday, June 9, 2010. The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky about the path we take to achieve them. Many of the success stories about ITIL are really success stories about the culture of CSI. You'll see a common thread among them. Establish clarity around goals and objectives first.do tools later (perhaps MUCH later). Get quick wins to build momentum. Clear goals and objectives. Labels: ITIL inc...

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Making ITIL Work | makingitilwork.blogspot.com Reviews
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Wednesday, June 9, 2010. The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky about the path we take to achieve them. Many of the success stories about ITIL are really success stories about the culture of CSI. You'll see a common thread among them. Establish clarity around goals and objectives first.do tools later (perhaps MUCH later). Get quick wins to build momentum. Clear goals and objectives. Labels: ITIL inc...
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Making ITIL Work | makingitilwork.blogspot.com Reviews

https://makingitilwork.blogspot.com

Wednesday, June 9, 2010. The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky about the path we take to achieve them. Many of the success stories about ITIL are really success stories about the culture of CSI. You'll see a common thread among them. Establish clarity around goals and objectives first.do tools later (perhaps MUCH later). Get quick wins to build momentum. Clear goals and objectives. Labels: ITIL inc...

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makingitilwork.blogspot.com makingitilwork.blogspot.com
1

Making ITIL Work: September 2009

http://makingitilwork.blogspot.com/2009_09_01_archive.html

Tuesday, September 22, 2009. Trip Report from ITSMF Fusion 09. Wanted to take a few moments to summarize the results from ITSMF 09.lots of good things going on, but here are the main highlights we saw. Show was smaller than previous years but attendance was better than expected.about 1200. Most of the enterprises attending were well into at least substantial operational adoption of ITIL good practices. The keynote from Dr. Jackie Freiberg was powerful and compelling. The author of NUTS!

2

Making ITIL Work: ITIL Implementation and the Big Picture

http://makingitilwork.blogspot.com/2010/05/itil-implementation-and-big-picture.html

Wednesday, May 19, 2010. ITIL Implementation and the Big Picture. The fundamental reality of life is that people resist change for survival reasons. I know how to survive today. If you change something, I might not know how to survive tomorrow. So I resist. If change is forced upon me, I will adapt, lessening the pain (by not complying) where possible. What are they preceived to be losing? How do we maximize the benefits and minimize the risks of the change (sound familiar? May 20, 2010 at 12:02 AM.

3

Making ITIL Work: July 2009

http://makingitilwork.blogspot.com/2009_07_01_archive.html

Friday, July 24, 2009. Certification training vs tools. What are the dependency relationships between your process activities and that of other processes? How does what is happening in your functional group impact other groups? Wednesday, July 15, 2009. Monday, July 13, 2009. Most of the skills gaps I see are around bridging process silos.making sure inputs, outputs, and triggers are understood, managed, and automated where possible to facilitate incident and problem identification and diagnosis, coo...

4

Making ITIL Work: Choices

http://makingitilwork.blogspot.com/2010/05/choices.html

Wednesday, May 26, 2010. Can be answered for a particular organization based on usefulness (Are we tracking reboot events? Are we logging incidents for which the reboot is a workaround? Are we tracking reboots as part of a change/release implementation? Are we tracking reboots for standard MTBF maintenance activities? The answer of course is clear - it depends on organizational need. Remember, the tools (and processes, and guidance) are supposed to work for you, not the other way around!

5

Making ITIL Work: October 2009

http://makingitilwork.blogspot.com/2009_10_01_archive.html

Monday, October 12, 2009. New series of 5-minute tutorials. I'm pleased to announce that we have started to publish our new ITIL Results in 5 minutes daily learning snippets. You can watch the initial one, Why Availability Shouldn't Wait, at. Http:/ www.brainshark.com/deepcreekcenter/vu? Please feel free to request topics! Subscribe to: Posts (Atom). New series of 5-minute tutorials. View my complete profile.

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Making ITIL Work

Wednesday, June 9, 2010. The more I read, and the older I get, the more focused I become on results. At the end of the day, people care about outcomes, and are less picky about the path we take to achieve them. Many of the success stories about ITIL are really success stories about the culture of CSI. You'll see a common thread among them. Establish clarity around goals and objectives first.do tools later (perhaps MUCH later). Get quick wins to build momentum. Clear goals and objectives. Labels: ITIL inc...

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