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Manage a SmileHow managing people instead of process will make you happy
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Manage a Smile | manageasmile.com Reviews
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How managing people instead of process will make you happy
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Manage a Smile: July 2010
http://www.manageasmile.com/2010_07_01_archive.html
How managing people instead of process will make you happy. Tuesday, 20 July 2010. Face up to video calling. This is why I think video calling/conferencing is a must for all internal comms. And we were away; three-way video conferencing for $9.95 per month. Posted by Mark Hla. Links to this post. Tuesday, 13 July 2010. One year on: a new start. And join Mike, Roger and me to see what happens. So, why update this blog? What would such a company look like? I don’t know whether our new company will su...
Manage a Smile: July 2009
http://www.manageasmile.com/2009_07_01_archive.html
How managing people instead of process will make you happy. Monday, 13 July 2009. Time for a timeout. For six months I've been testing out a different management philosophy that is about as far from my old technique as you could get. Has it worked? I don't honestly know, you'd need to ask my teams. I believe that it's made me a better manager, but I'm not entirely sure how I'd measure that. Good luck, and goodbye for now. Posted by Mark Hla. Links to this post. Wednesday, 1 July 2009. Posted by Mark Hla.
Manage a Smile: January 2009
http://www.manageasmile.com/2009_01_01_archive.html
How managing people instead of process will make you happy. Wednesday, 28 January 2009. How to react when people aren’t working. Are you sometimes like BigBrother? My mum does it… She often asks my Dad “Do you want to make a cup of tea? 8221; but quite clearly means “Make me a cup of tea”. On this occasion I asked “How are you getting on with your research? 8221; but really meant "Get on with your research”. Why they weren’t working on that research. If I had, then I’d have realised that ...I haven’...
Manage a Smile: June 2009
http://www.manageasmile.com/2009_06_01_archive.html
How managing people instead of process will make you happy. Wednesday, 17 June 2009. There is a word of caution here though. The more I've seen successful change starting, the more I've wanted to see it elsewhere. My hand is up like the excited school kid in the classroom. Me sir. me sir! Thanks to my enthusiasm for taking on new tasks, I now have a quite considerably increased workload. In my head I thought it would be fine. On paper, the amount of work I've got is. Posted by Mark Hla. Links to this post.
Manage a Smile: Your office is your theatre
http://www.manageasmile.com/2010/11/ok-so-were-getting-ready-for-launch-we.html
How managing people instead of process will make you happy. Wednesday, 24 November 2010. Your office is your theatre. OK so, we’re getting ready for a launch… we have all the data flowing. All colour coded:. Up comes the launch, everything about it, red. The room goes silent. I started to clap. All the eyes turn to me. That’s the sign,. Mark’s gone,. He’s gone,. I said, Mark. 8230; That’s fantastic visibility. In fact, quite the opposite, how many meetings have you sat through with someone saying 'it doe...
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Manage a Startup: November 2010
http://www.manageastartup.com/2010_11_01_archive.html
The journey to discover whether starting a software company is more art or science. Friday, 26 November 2010. I am pleased to advise New MID # # # # has been added and is now ready for use on vTID: # # # #". These words might not mean much to you, but this Friday morning, those words lifted our spirits and sparked the ClearSavvy.com machine into action. With these words, we knew the banking configuration was complete, and we were ready to roll. Office music this week: Muchuu sweetness. Posted by Mark Hla.
Manage a Startup: July 2010
http://www.manageastartup.com/2010_07_01_archive.html
The journey to discover whether starting a software company is more art or science. Thursday, 29 July 2010. The pros and cons of crowds. Mike and I decided to get a logo. We realised that without one we couldn’t create sales collateral and that would hold us back. Mike found a site called 99designs. It’s a crowd-sourcing website that allows you to submit your design requirements and ‘prize’, and then individual designers submit their designs to win. This was a mistake. Over 200 people viewed the survey a...
Manage a Startup: August 2011
http://www.manageastartup.com/2011_08_01_archive.html
The journey to discover whether starting a software company is more art or science. Thursday, 18 August 2011. And thanks for all the fish. We've sold the company! When we started this company, we set a very clear goal; sell the company and get on with something else within three years. Well none of us could have predicted, that we'd be made an offer to sell the company in not three years, but eleven months. So, what lessons have I learnt? I've confirmed that a start-up can. Posted by Mark Hla. I've been ...
Manage a Startup: Month 8: Here comes the sun!
http://www.manageastartup.com/2011/03/month-8-here-comes-sun.html
The journey to discover whether starting a software company is more art or science. Thursday, 31 March 2011. Month 8: Here comes the sun! ClearSavvy.com Customer Care Portal. Outside the ClearSavvy.com towers there is nothing but soupy gloom. The fog has laid and stayed, but the memory of those fleeting days of blue sky and sunshine are enough to lift the spirits. Well, that and the fact that our software has gone booooooooooom! Our tips for customer service? Keep clients updated when the system changes.
Manage a Startup: October 2010
http://www.manageastartup.com/2010_10_01_archive.html
The journey to discover whether starting a software company is more art or science. Friday, 29 October 2010. Week 13: Countdown to collection. Our beautiful offer calendar. Most of this week has been spent testing. We've had some useful assistance from our payment processor, Datacash. And especially Kieran (lady) who spotted a problem with our testing and helped us fix it without us even asking. Nice. We had yet another great session with Andy. Excitement levels: Wound like a spring. Expect sparks. In ou...
Manage a Startup: Month 7: Have principles
http://www.manageastartup.com/2011/03/month-7-have-principles.html
The journey to discover whether starting a software company is more art or science. Tuesday, 1 March 2011. Month 7: Have principles. February has been a good month. Mike has signed up more clients, we've created a lovely case study for a trade magazine, we've launched our customer care portal (more on that soon) and we re-wrote the system. What? Well, not exactly re-wrote, but we learnt loads of lessons from how customers were interacting with the system, and re-designed it so that it worked better.
Manage a Startup: May 2011
http://www.manageastartup.com/2011_05_01_archive.html
The journey to discover whether starting a software company is more art or science. Tuesday, 31 May 2011. Month 10: Set stress levels to. err, zero. We're into double figure months. Not a huge milestone I'll grant you, however a long road requires many stones (well, Roman roads do at least), and this is another one. Also, we have named our development team "The Crack Eye Tees". Yes, it is not only a hilarious pun, it is true. We haven't come up with a name for Mike yet, but we're working on it. Posted by...
Manage a Startup: March 2011
http://www.manageastartup.com/2011_03_01_archive.html
The journey to discover whether starting a software company is more art or science. Thursday, 31 March 2011. Month 8: Here comes the sun! ClearSavvy.com Customer Care Portal. Outside the ClearSavvy.com towers there is nothing but soupy gloom. The fog has laid and stayed, but the memory of those fleeting days of blue sky and sunshine are enough to lift the spirits. Well, that and the fact that our software has gone booooooooooom! Our tips for customer service? Keep clients updated when the system changes.
Manage a Startup: August 2010
http://www.manageastartup.com/2010_08_01_archive.html
The journey to discover whether starting a software company is more art or science. Thursday, 26 August 2010. Week 4: We are…. We finally have a face and a name. For anyone that has read my previous posts, you'll know we had a real struggle with creating a logo. Luckily, we were able to locate a great local designer called Aegir ( http:/ aegir.me/. We chose him because he has excellent web application design skills, but he is also a font nerd; and that is apparently a good thing for logos. Week 3: Keep i...
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Manage a Smile
How managing people instead of process will make you happy. Tuesday, 15 February 2011. Talent. It's not too easy to define, but we all know when we see it. The problem is, do we know when we lose it and do we know how to nurture it? Let's stop for a moment and clarify. I have not said these new people are lacking talent. They have just been implicitly excluded from contributing talent because of the role they were employed to perform. Wrong We've scaled our operation on an ever decreasing asset and now i...
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