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cxbydesign.blogspot.com

CX by Design: Encyclopedia Britannica - A Lesson for Customer Support and Learning?

http://cxbydesign.blogspot.com/2012/03/encyclopedia-britannica-lesson-for.html

A customer experience blog. Other Great CX Blogs. Monday, March 19, 2012. Encyclopedia Britannica - A Lesson for Customer Support and Learning? For those of you who might have missed it, the venerable Encyclopedia Britannica. Has gone out of print after 244 years! For a moment, it is indicative of changes to how information and knowledge is both created and consumed. The number of ways tools and products can be used are virtually infinite, there is no way a static, single authority source (i.e. p...Custo...

cxbydesign.blogspot.com

CX by Design: Other Great CX Blogs

http://cxbydesign.blogspot.com/p/other-great-cx-blogs.html

A customer experience blog. Other Great CX Blogs. Other Great CX Blogs. There are a lot of great resources online for all things Customer Experience. However, which ones are the good ones? I thought maybe a community-curated list might be a useful tool. Add to it, vote on any of the existing recommendations, or comment on an item with a little more detail on what its strengths are. If you follow me on Twitter. For instructions on how to post this list on your own blog. On her excellent blog, CX Journey.

cxbydesign.blogspot.com

CX by Design: Don't Call Us, We'll Call You!

http://cxbydesign.blogspot.com/2012/03/phone-support-done-right_12.html

A customer experience blog. Other Great CX Blogs. Monday, March 12, 2012. Don't Call Us, We'll Call You! Have you ever used Amazon.com's phone support? Chances are that you haven't, since there is seldom a reason to contact support at all ( which isn't accidental. If you do, well, maybe not surprisingly from a company that clearly places Customer Experience foremost in it's design considerations, it is likely to be one of the best phone support experiences you've ever had. How to help me. You can learn a...

cxbydesign.blogspot.com

CX by Design: Inside out!

http://cxbydesign.blogspot.com/2012/03/great-experiences-must-be-authentic.html

A customer experience blog. Other Great CX Blogs. Wednesday, March 7, 2012. To truly create a great experience from the outside in, you need to change from the inside out! Authenticity is the alignment of head, mouth, heart, and feet - thinking, saying, feeling, and doing the same thing - consistently. This builds trust, and followers love leaders they can trust. Of course brand evangelism doesn't need to come from the CEO, and a great article from theMana.gr. Explores how brand evangelism can be fostered.

cxbydesign.blogspot.com

CX by Design: How to publish CX Resource List in your own blog

http://cxbydesign.blogspot.com/2012/02/how-to-publish-cx-resource-list-in-your.html

A customer experience blog. Other Great CX Blogs. Tuesday, February 7, 2012. How to publish CX Resource List in your own blog. The following is the code to embed the listly CX Online Resource list. On your own blog or web site. Script type='text/javascript' src='http:/ list.ly/plugin/show? Location: San Rafael, California. Subscribe to: Post Comments (Atom). Hi, thanks for visiting. You can learn a little more about me here.

cxbydesign.blogspot.com

CX by Design: CX in Action - UK

http://cxbydesign.blogspot.com/2012/03/cx-around-world-uk.html

A customer experience blog. Other Great CX Blogs. Thursday, March 8, 2012. CX in Action - UK. My good friend and colleague Sandy. So kudos to London Heathrow. Click the image. Labels: CX in Action. Location: London Heathrow Airport. Subscribe to: Post Comments (Atom). Hi, thanks for visiting. Is a blog of my experiences in helping my company re-invent its customer experience. All opinions are my own, not those of my company. You can learn a little more about me here.

cxbydesign.blogspot.com

CX by Design: Persona Non Grata

http://cxbydesign.blogspot.com/2012/03/persona-non-grata.html

A customer experience blog. Other Great CX Blogs. Thursday, March 8, 2012. The use of personas (I would prefer to say personae, but I keep getting corrected) in our UX and CX design work has always confused me. More recently, it has started to annoy me. Why replace perfectly good, real, human customers that we've spoken to and continue to speak to, with generalized approximations? Isn't this creating exactly the kind of abstraction that leaves room for misinterpretation and misrepresentation?

cxbydesign.blogspot.com

CX by Design: Online CX Resources

http://cxbydesign.blogspot.com/2012/03/online-cx-resources.html

A customer experience blog. Other Great CX Blogs. Wednesday, February 29, 2012. There are a lot of great resources online for all things Customer Experience. However, which ones are the good ones? I thought maybe a community-curated list might be a useful tool. Add to it, vote on any of the existing recommendations, or comment on an item with a little more detail on what its strengths are. If you follow me on Twitter. For instructions on how to post this list on your own blog. March 2, 2012 at 7:58 PM.

cxbydesign.blogspot.com

CX by Design: The Disservice of Customer Service

http://cxbydesign.blogspot.com/2012/02/disservice-of-customer-service.html

A customer experience blog. Other Great CX Blogs. Saturday, February 25, 2012. The Disservice of Customer Service. Our version of a perfect customer experience is one in which our customer doesn’t want to talk to us. Of course Jeff is talking about the intuitive, convenient, self-service nature of amazon.com (see full interview here. Amazon.com have been very careful in making sure that it is the need to access customer service that is removed, and not the access itself. Location: Novato, California.