minushaservice.blogspot.com
Service Culture and Emerging Trends: What's In A Title? : Re-Thinking Traditional Restaurant Positions
http://minushaservice.blogspot.com/2014/07/whats-in-title-re-thinking-traditional.html
Service Culture and Emerging Trends. Wednesday, July 9, 2014. What's In A Title? Re-Thinking Traditional Restaurant Positions. I was recently speaking to a fellow hospitality manager about difficulties she was having with some of her staff. Her complaint was that the food runners "only run food." and that her hostesses refuse to do anything but seat guests at a table. I asked her if she ever considered changing their titles. Maybe it's time to shake things up a bit. Change their titles. When you look at ...
minushaservice.blogspot.com
Service Culture and Emerging Trends: July 2014
http://minushaservice.blogspot.com/2014_07_01_archive.html
Service Culture and Emerging Trends. Friday, July 18, 2014. The Most Important Hospitality Tool. A smile is a tool every hospitality personnel should have on them at all times. There are many benefits to having a smile on your face, all of which apply to the greater success of any restaurant. First, and foremost: smiles are contagious. If our goal is to make our guests happy at any cost then we should start with a smile. It turns out that when I smile, the world smiles back.". Links to this post. Do you ...