omega3c.com
Reinventing your Customer Interaction Center Operating BP(O) Model
http://www.omega3c.com/Topstories/Sourcing_management.kl
Reinventing your Customer Interaction Center Operating BP(O) Model. Site and Vendor Assessment. Defining the sourcing model that best fits for your Contact Center is a very sensitive, delicate and challenging exercise. Omega3C can assist you in developing the right sourcing strategy for your organization on a local as well as on an international level.
omega3c.com
Contact Center Operational Assessment, to find solutions to complex operational situations - Omega3C
http://www.omega3c.com/Solutions/3C-QoS
Rsaquo; Operational Assessment. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to maximize (out)sourcing benefit and minimize (out)sourcing risk?
omega3c.com
Energizing your Contact Center
http://www.omega3c.com/Topstories/Cost_reduction2.kl
Energizing your Customer Interaction Center. Contact Handling and Workforce Optimization. Omega3C’s cost reduction scope does not stop with the optimization of the basic Contact Center mechanics, but goes deeper into the contact reasoning and Contact Center workload analysis . With this holistic cost reduction methodology. And approach, you will not only be able to reduce the cost per contact, but also decrease the number of contacts .
omega3c.com
Strengthening your Customer Engagement
http://www.omega3c.com/Topstories/Customer_experience_improvement.kl
Strengthening your Customer Engagement. Omega3C has developed a unique value-based customer experience roadmap and assessment model in which we make an essential and critical distinction between the Customer Interaction MoT (moment of truth) and the customer satisfaction catalysts. This innovative 3C- Methodology. Will help you to focus on the right areas at the right time and invest only in those services which really matter for your customers.
omega3c.com
Contact Center Performance Management Support, to meet performance requirements and customer expectations - Omega3C
http://www.omega3c.com/Services/Operational_Performance_Management_Support
Rsaquo; Performance Management Support. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to constantly follow your contact center performance?
omega3c.com
Performance Management
http://www.omega3c.com/Solutions/3C-HyperOPS
Rsaquo; Performance Management. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to maximize (out)sourcing benefit and minimize (out)sourcing risk?
omega3c.com
Contact Center Consultants, to improve operational performance and profitability - Omega3C
http://www.omega3c.com/Services/Management_Consulting__Strategic_Governance
Rsaquo; Contact Center Consultants. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to constantly follow your contact center performance? Drawing ...
omega3c.com
About Omega3C
http://www.omega3c.com/About_OMEGA_3C
Rsaquo; About Omega3C. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to maximize (out)sourcing benefit and minimize (out)sourcing risk? Fortifyi...
omega3c.com
BP(O) Strategy
http://www.omega3c.com/Services/BPO_Sourcing_Strategy
Rsaquo; BP(O) Strategy. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to maximize (out)sourcing benefit and minimize (out)sourcing risk? We are ...
omega3c.com
Leadership
http://www.omega3c.com/About_OMEGA_3C/Leadership
Rsaquo; About Omega3C. Which are the most effective ways to reduce the contact center cost? How to eliminate waste contacts and failure demand? How to increase the effectiveness and efficiency of your contact center services? How to dramatically increase FCR and TPR? How to achieve consistent operational excellence? How is your contact center performing against your competitors? How to improve customer loyalty and engagement? How to maximize (out)sourcing benefit and minimize (out)sourcing risk?
