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Strategy and Operational Performance Management

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Links to this post. Sunday, May 10, 2009. Is Strategy top of Mind. I recently read a few blogs from Jonathan D. Becher. I think there are a number of factors at play here:. 160;that touches on this subject. Shadow strategies" where the organization says one thing, but actually does another. . We don't have...

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Strategy and Operational Performance Management | perf-mgt.blogspot.com Reviews

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Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Links to this post. Sunday, May 10, 2009. Is Strategy top of Mind. I recently read a few blogs from Jonathan D. Becher. I think there are a number of factors at play here:. 160;that touches on this subject. Shadow strategies where the organization says one thing, but actually does another. . We don't have...

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Strategy and Operational Performance Management | perf-mgt.blogspot.com Reviews

https://perf-mgt.blogspot.com

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Links to this post. Sunday, May 10, 2009. Is Strategy top of Mind. I recently read a few blogs from Jonathan D. Becher. I think there are a number of factors at play here:. 160;that touches on this subject. Shadow strategies" where the organization says one thing, but actually does another. . We don't have...

INTERNAL PAGES

perf-mgt.blogspot.com

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Strategy and Operational Performance Management: Beyond the Checkbox - Part IV

http://www.perf-mgt.blogspot.com/2009/04/beyond-checkbox-part-iv.html

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Wednesday, April 29, 2009. Beyond the Checkbox - Part IV. Chris Tyler from Cognos will be joining us for a series of Blogs focused on driving performance for ISVs and OEMs. We will be publishing his Blogs on Thursdays for the next four weeks. Chris is a subject matter expert on getting his clients to elevate value to their customer. This is the final part of this series. In Part III. Most enterpri...

2

Strategy and Operational Performance Management: Beyond the Checkbox - Part II

http://www.perf-mgt.blogspot.com/2009/04/beyond-checkbox-part-ii.html

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Wednesday, April 15, 2009. Beyond the Checkbox - Part II. Chris Tyler from Cognos will be joining us for a series of Blogs focused on driving performance for ISVs and OEMs. We will be publishing his Blogs on Thursdays for the next four weeks. Chris is a subject matter expert on getting his clients to elevate value to their customers. . In part I of this series. As mentioned earlier, according t...

3

Strategy and Operational Performance Management: People do what they want or like to do

http://www.perf-mgt.blogspot.com/2009/04/people-do-what-they-want-or-like-to-do.html

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, April 30, 2009. People do what they want or like to do. Employees want to create value, they want to move the company forward. Yet, without clear and concise understanding of what they need to do (and in what priority) most will typically do either what they want to do, or what they like to do. While this is fine, organizations often need people to do the more difficult tasks.

4

Strategy and Operational Performance Management: May 2009

http://www.perf-mgt.blogspot.com/2009_05_01_archive.html

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Links to this post. Sunday, May 10, 2009. Is Strategy top of Mind. I recently read a few blogs from Jonathan D. Becher. I think there are a number of factors at play here:. 160;that touches on this subject. Shadow strategies" where the organization says one thing, but actually does another. . We don't have...

5

Strategy and Operational Performance Management: Beyond the Checkbox - Part III

http://www.perf-mgt.blogspot.com/2009/04/beyond-checkbox-part-iii.html

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Wednesday, April 22, 2009. Beyond the Checkbox - Part III. Chris Tyler from Cognos will be joining us for a series of Blogs focused on driving performance for ISVs and OEMs. We will be publishing his Blogs on Thursdays for the next four weeks. Chris is a subject matter expert on getting his clients to elevate value to their customers. . This is Part III of this series. In Part II. 8220;Yes, we ...

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customer-stories.blogspot.com

The Customer Experience: February 2009

http://customer-stories.blogspot.com/2009_02_01_archive.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Thursday, February 12, 2009. Giving the benefit of the doubt to the physician/dentist, et. She asked. Now, if I was going to change my name, "Dr. B's 9am" would not be my first choice, but ok. I played along. "Yes, sorry I'm a few minutes late" as I surveyed the deserted waiting room (never h...

customer-stories.blogspot.com

The Customer Experience: Between 9 to 5 - Part 2

http://customer-stories.blogspot.com/2009/04/between-9-to-5-part-2.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Monday, April 13, 2009. Between 9 to 5 - Part 2. Interesting how one simple process can create some many levels of precision? Between 9 to 5 - Part 2. Empowering Customer Service to save a customer. Enter your email address:. Subscribe in a reader. Strategy and Operational Performance Management.

customer-stories.blogspot.com

The Customer Experience: August 2009

http://customer-stories.blogspot.com/2009_08_01_archive.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Wednesday, August 26, 2009. United Breaks Guitars - just too good. Links to this post. Subscribe to: Posts (Atom). United Breaks Guitars - just too good. Enter your email address:. Subscribe in a reader. Strategy and Operational Performance Management.

customer-stories.blogspot.com

The Customer Experience: April 2009

http://customer-stories.blogspot.com/2009_04_01_archive.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Monday, April 13, 2009. Between 9 to 5 - Part 2. Interesting how one simple process can create some many levels of precision? Links to this post. Friday, April 3, 2009. Empowering Customer Service to save a customer. So, after I expressed my dissatisfaction in a return email, the head of customer...

customer-stories.blogspot.com

The Customer Experience: Parker's Maple Syrup

http://customer-stories.blogspot.com/2009/03/parkers-maple-syrup.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Monday, March 23, 2009. Somewhere hidden in a corner of the Parker's Maple Barn gift shop (which is hidden in Southern New Hamshire) is a sign that says it all. If the customer wants vanilla, give them vanilla.". Oh, and the breakfast is worth the ride as well. Mason, NH 03048. Between 9 and 5.

customer-stories.blogspot.com

The Customer Experience: The 411 on Directory Assistance

http://customer-stories.blogspot.com/2009/03/411-on-directory-assistance.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Thursday, March 19, 2009. The 411 on Directory Assistance. The agent asked for the business name again. I repeated. Because the company name is spelled "Jos A. Bank", the agent had to ask for the name several more times.the handle time clock was ticking. I asked her if there were more listings&#4...

customer-stories.blogspot.com

The Customer Experience: United Breaks Guitars - just too good

http://customer-stories.blogspot.com/2009/08/blog-post.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Wednesday, August 26, 2009. United Breaks Guitars - just too good. United Breaks Guitars - just too good. Enter your email address:. Subscribe in a reader. Strategy and Operational Performance Management.

customer-stories.blogspot.com

The Customer Experience: Humpty Dumpty & Wood Glue

http://customer-stories.blogspot.com/2009/03/humpty-dumpty-wood-glue.html

We are looking for good and bad customer experiences. It is always amazing to us how we claim to want to improve customer satisfaction, yet little is invested in improving the process of creating customer value. Tuesday, March 24, 2009. Humpty Dumpty and Wood Glue. While he was probably correct, I was a little shocked to think that his typical customer was probably an elderly lady (it is just a sandwich/coffee shop) who might not be so quick to fix with wood glue. . Perhaps she gets to own the place?

kpidesign.blogspot.com

KPI Design and Scorecarding: Scorecard or Business Fact Sheet

http://kpidesign.blogspot.com/2009/04/scorecard-or-business-fact-sheet.html

KPI Design and Scorecarding. Thursday, April 9, 2009. Scorecard or Business Fact Sheet. A common Scorecard design is to list a bunch of business facts - how many customers, total square feet, total employees, inputs, etc. While these can be important business facts that executives need to know, they may not be manageable. Numbers. By adding them to the scorecard, they take up valuable real estate and misdirect focus. . Posted by Michael Ensley. This Blog is moving to PureStonePartners.com. View my com...

kpidesign.blogspot.com

KPI Design and Scorecarding: May 2009

http://kpidesign.blogspot.com/2009_05_01_archive.html

KPI Design and Scorecarding. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Posted by Michael Ensley. Links to this post. Friday, May 1, 2009. Depending upon on how well your know your business, a great discussion to have somewhat regularily is whether or not the customer lifecycle value is increasing or decreasing. To achieve this we need to know a few things. How much has the customer purchased from us? How long are they likely to stay with us? Thought Leade...

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perf-mgt.blogspot.com

Strategy and Operational Performance Management

Strategy and Operational Performance Management. Enhancing and Managing the Customer Value Creation Process. Thursday, May 28, 2009. We have moved - the blog is now hosted at PureStone.Wordpress.com. Links to this post. Sunday, May 10, 2009. Is Strategy top of Mind. I recently read a few blogs from Jonathan D. Becher. I think there are a number of factors at play here:. 160;that touches on this subject. Shadow strategies" where the organization says one thing, but actually does another. . We don't have...

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