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Pivot Point Solutions | Pragmatic Approaches to Customer ServicePragmatic Approaches to Customer Service (by Andrew McFarland)
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Pragmatic Approaches to Customer Service (by Andrew McFarland)
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3 Ways to Cheat Customers (and Get Away with It) | Pivot Point Solutions
https://pivotpointsolutions.wordpress.com/2010/04/01/3-ways-to-cheat-customers-and-get-away-with-it
3 Ways to Cheat Customers (and Get Away with It). 1 April 2010 at 07:47. When seeking ways to cut costs from your business the easiest way is to short-change your customers. After all, you can’t really skimp on creating the product, because if you did no one would buy it to begin with. But once you have your customers’ money, there’s no easier way to increase profitability than to limit customer service expenditures. Support costs too high? Fire your qualified representatives. Outsourcing itself isn’t ba...
Customer Service in a Monopoly | Pivot Point Solutions
https://pivotpointsolutions.wordpress.com/2010/04/15/customer-service-in-a-monopoly
Customer Service in a Monopoly. 15 April 2010 at 07:38. The White House has consulted with industry leaders. To help government improve its ability to deliver customer service. I’ll generally endorse any efforts to improve service but forgive my skepticism regarding the White House’s chances of success. As a monopoly, they have little incentive to deliver customer service. Here’s what’s missing:. And if no one is accountable, who will sponsor and drive the change? Why Bother with Customer Service. Enter ...
The Secret to Accomplishing More | Pivot Point Solutions
https://pivotpointsolutions.wordpress.com/2010/03/23/the-secret-to-accomplishing-more
The Secret to Accomplishing More. 23 March 2010 at 10:10. It’s no secret that customer service departments, like all others, are asked to do more with less. The secret (shhh), is companies that do a few things with focus, are better able to satisfy their customers. Than companies that do many things with mediocrity. On the other hand, Google who recently launched their Nexus One phone. A recent study of cell phones and driver distraction. Now we might want a little more focus, a little less multi-tasking.
Outrunning the Competition | Pivot Point Solutions
https://pivotpointsolutions.wordpress.com/2010/03/16/outrunning-the-competition
16 March 2010 at 08:39. Barely a year beyond one of the worst economic slowdowns in recent history I was struck by the familiar disclaimer past performance doesn’t guarantee future results. This statement is as true for fund managers as it is for customer service professionals. But it begs the question; just how good does your current performance have to be. With March Madness upon us I was reminded of John Calipari’s book Bounce Back: Overcoming Setbacks to Success in Business and In Life. The pivot poi...
Customer Loyalty Bad? Never! | Pivot Point Solutions
https://pivotpointsolutions.wordpress.com/2010/04/26/customer-loyalty-bad-never
26 April 2010 at 06:30. I read a good Harvard Business Review blog post that discussed when customer loyalty can be a bad. The article is worth perusing, even though the authors have missed the point of loyalty. Customer loyalty is never bad. The argument the authors ought to start with relates to unprofitable customers. Mr. Keiningham and Ms. Aksoy write:. 8220;If typically most loyal customers in a firm aren’t profitable, how exactly does a customer loyalty strategy ever. If customer loyalty stems from...
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PivotPoint is preparing for more updates to WinePoynt in 2013. Visit www.winepoynt.com for more details! PivotPoint Solutions makes its debut at #23 on the Aggie 100 List in 2011. In Fall 2011, the Aggie 100 identified PivotPoint Solutions as one of the 100 fastest growing Aggie-owned and Aggie-led businesses in the world. Intrado Acquires Telecommunications Business of PivotPoint Solutions. Our business model includes:. Productizing solutions that are traditionally service based. We design, architect, d...
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If You Aren't Helping Customers, What's the Point? View andy mcf’s profile on Twitter. View andymcfarland’s profile on LinkedIn. View PivotPointSolutionsNet’s profile on Google. Unlock the power and profitability of engaged and loyal customers. Rejuvenate your people and develop a culture that values creating memorable experiences. You count on your customers can they count on you? We help companies drive sustainable growth by delivering memorable customer experiences. Eurostar Earns a Second Chance.
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Pivot Point Solutions | Pragmatic Approaches to Customer Service
Thanks for checking in at Pivot Point Solutions. Visitors should go to Pivot Point Solutions. 6 July 2012 at 16:08. I read a good Harvard Business Review blog post that discussed when customer loyalty can be a bad. The article is worth perusing, even though the authors have missed the point of loyalty. Customer loyalty is never bad. The argument the authors ought to start with relates to unprofitable customers. Mr. Keiningham and Ms. Aksoy write:. Generate a positive return on investment? If customer loy...
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Engaging nonprofit boards,. Executive directors, and founders. To achieve high-impact, sustainable growth. Engaging nonprofit boards,. Executive directors, and founders. To achieve high-impact, sustainable growth. You have an idea TO CHANGE THE WORLD. We have AN IMPLEMENTATION strategy. We work with you to co-create practical, implementable solutions for sustainable growth. Our consultants are results-oriented, hands-on experts in nonprofit and for-profit organizations.
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We all have Pivot Point events in our lives worth documenting, and PivotPoint Photography is there to make sure you have what you need from the memory. For Weddings and other functions, we specialize in a photojournalistic approach that ultimately tells a story (or two! Count on us for other needs as well.team photos, members pictures, school portraits. Based on the Eastern Shore of the Chesapeake Bay, we can support your needs throughout the Delmarva area. Founded in 1994 as ADR Associates, ADR was rest...
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