rantfromrapide.blogspot.com

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Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

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Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

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Rant's Blog | rantfromrapide.blogspot.com Reviews

https://rantfromrapide.blogspot.com

Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

INTERNAL PAGES

rantfromrapide.blogspot.com

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Rant's Blog: December 2010

http://www.rantfromrapide.blogspot.com/2010_12_01_archive.html

Friday, 31 December 2010. A Grinchlike look at 2011. Well, even a Grinch. Like me has to admit it: 2010's been a fantastic year. For those people at Rapide. We now have around a third of the FTSE as customers; we send about 3m text messages on their behalf each month; and a growing number of those are two-way conversations rather than blasts outwards. The MD even took the whole company to Vegas. To celebrate. I dunno, kids today. 1 Mobile spreads outwards. The barrier here is simple: traffic jams on the ...

2

Rant's Blog: March 2011

http://www.rantfromrapide.blogspot.com/2011_03_01_archive.html

Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

3

Rant's Blog: The importance of leeway

http://www.rantfromrapide.blogspot.com/2010/10/importance-of-leeway.html

Friday, 1 October 2010. The importance of leeway. Now, this week's story involves a hotel chain's Call Centre. I'm not going to highlight the hotel chain - it happened to be Holiday Inn. Rather, I thought I'd make a point about empowerment, and how giving power away can often bring more power to your elbow. Especially if that elbow's holding a phone. Well, I mean, the hand at the end of the arm's doing the holding, but you know what I mean.). Only trouble was, he was an hour after the cancelling deadline.

4

Rant's Blog: September 2010

http://www.rantfromrapide.blogspot.com/2010_09_01_archive.html

Wednesday, 29 September 2010. Press 1 to send your customer into a blind panic, 2 to. Music festivals are everywhere these days, aren't they? I mean, where there used to be a nice patchwork of green and yellow fields, these days it's pink polka dot tents all the way to the horizon. It's as if the British countryside has developed acne. Pretty much everywhere you look, if it's surrounded by a boundary hedge, there's a music festival taking place in it. And what happens if you don't listen to your customer.

5

Rant's Blog: WHSmith loses, then wins back, a customer

http://www.rantfromrapide.blogspot.com/2011/03/whsmith-loses-then-wins-back-customer.html

Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

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ravefromrapide.blogspot.com

Rave's Blog: The Lynx Effect live - and how they missed a trick

http://ravefromrapide.blogspot.com/2011/03/lynx-effect-live-and-how-they-missed.html

Monday, 28 March 2011. The Lynx Effect live - and how they missed a trick. The sun's come out, the sound of (possibly Angry) birds fills the air, and windows are starting to creak open - yes, Spring is here. And with it advertising's silly season. One campaign I've enjoyed is for deodorant brand Lynx. It's amusing, always fresh, and doesn't take itself too seriously. (Well, you can't take yourself too seriously if you're under £3 at Boot's.) Here's one of the ads. But here's our view at Rapide. This woul...

ravefromrapide.blogspot.com

Rave's Blog: December 2010

http://ravefromrapide.blogspot.com/2010_12_01_archive.html

Friday, 31 December 2010. Sailing through the freeze: our fondest moments of 2010. Happy Holidays, everybody! I'm looking back on 2010 on the last day of the year. and I'm proud to say my friends at Rapide. Have had their best year ever. What's interesting is that if you take all the exciting things happening in mobile. they've also happened to Rapide! Here's my little run-down of some of them. 1 Growing like crazy. And the same's happened at Rapide! 2 Radical summer highs. Sentiment analysis engine is a...

ravefromrapide.blogspot.com

Rave's Blog: Press nothing to speak to a human! A tale of First Direct

http://ravefromrapide.blogspot.com/2010/09/press-nothing-to-speak-to-human-tale-of.html

Wednesday, 29 September 2010. Press nothing to speak to a human! A tale of First Direct. When it comes to Call Centres, one company stands out year after year:. The online bank First Direct. I've been a customer of these people for a LOT of years now - it was my first bank, in fact - and I've got so many positive stories about this HSBC-owned gem that I'm amazed I haven't raved about them before. Well, it's time to fix that! You see, the Rapide. That's where so many Call Centre processes simply "break".

ravefromrapide.blogspot.com

Rave's Blog: Being nosy with my Parker's

http://ravefromrapide.blogspot.com/2010/08/being-nosy-with-my-parkers.html

Tuesday, 31 August 2010. Being nosy with my Parker's. I told you last week about my new car. And I'm still very pleased with it! But today's blog is about one of the things everyone should use when they're buying a secondhand car. Have you heard of Parkers. Well, you probably have - but I hadn't, until one of the Rapiders. Let's be a bit more specific: on all the cars I looked about before buying my hatchback, I used their SMS Price Check. Image property of Parkers. The big point I'm making, of course, i...

ravefromrapide.blogspot.com

Rave's Blog: A very handy man

http://ravefromrapide.blogspot.com/2010/10/very-handy-man.html

Thursday, 7 October 2010. A very handy man. I've never much enjoyed having workmen in. On the line. And sometimes - just sometimes - it's a pleasant experience when you do. I'm talking about a company called 0800-Handyman. And it's the subject of my blog this week. What they do is quite simple:. First off, you get through to a real live person very quickly. Just like First Direct. That tells them what they need to know, without asking for knowledge I don't have. I wasn't talking to a script robot. I was ...

ravefromrapide.blogspot.com

Rave's Blog: October 2010

http://ravefromrapide.blogspot.com/2010_10_01_archive.html

Thursday, 7 October 2010. A very handy man. I've never much enjoyed having workmen in. On the line. And sometimes - just sometimes - it's a pleasant experience when you do. I'm talking about a company called 0800-Handyman. And it's the subject of my blog this week. What they do is quite simple:. First off, you get through to a real live person very quickly. Just like First Direct. That tells them what they need to know, without asking for knowledge I don't have. I wasn't talking to a script robot. I was ...

ravefromrapide.blogspot.com

Rave's Blog: September 2010

http://ravefromrapide.blogspot.com/2010_09_01_archive.html

Wednesday, 29 September 2010. Press nothing to speak to a human! A tale of First Direct. When it comes to Call Centres, one company stands out year after year:. The online bank First Direct. I've been a customer of these people for a LOT of years now - it was my first bank, in fact - and I've got so many positive stories about this HSBC-owned gem that I'm amazed I haven't raved about them before. Well, it's time to fix that! You see, the Rapide. That's where so many Call Centre processes simply "break".

ravefromrapide.blogspot.com

Rave's Blog: Stacking the decks at H&M

http://ravefromrapide.blogspot.com/2010/08/stacking-decks-at-h.html

Tuesday, 10 August 2010. Stacking the decks at H&M. The New York skyline. And the Eiffel Tower. Are visible from where I'm bouncing up and down excitedly. Yes, the Rapide team went to Vegas. And yours truly has been chosen to blog about it! It's a company team-building trip, and they invited me and my brother Rant. Along - as well as other hangers-on, like that marketing guy that hangs around but nobody knows what he does. Well, since I work for a technology company ( Rapide. And it's nice and BIG! I cou...

ravefromrapide.blogspot.com

Rave's Blog: March 2011

http://ravefromrapide.blogspot.com/2011_03_01_archive.html

Monday, 28 March 2011. The Lynx Effect live - and how they missed a trick. The sun's come out, the sound of (possibly Angry) birds fills the air, and windows are starting to creak open - yes, Spring is here. And with it advertising's silly season. One campaign I've enjoyed is for deodorant brand Lynx. It's amusing, always fresh, and doesn't take itself too seriously. (Well, you can't take yourself too seriously if you're under £3 at Boot's.) Here's one of the ads. But here's our view at Rapide. This woul...

ravefromrapide.blogspot.com

Rave's Blog: The four rings of kindness: a story about Audi

http://ravefromrapide.blogspot.com/2010/08/four-rings-of-kindness-story-about-audi.html

Tuesday, 24 August 2010. The four rings of kindness: a story about Audi. Back from Rapide's company trip to Vegas. And there's some more exciting news from Coventry: I've just bought a new car! A nice hatchback from one of the big brands - think one ring short of the Olympic logo. We're all about customer service issues at Rapide. So let's see how the boys from Bavaria solved this one. There was a number. A freephone number for a dedicated Audi person at the AA. When did I last refuel? This was exactly w...

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Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...

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