rantfromrapide.blogspot.com
Rant's Blog: Oh Lord, won't you buy me, a .....
http://rantfromrapide.blogspot.com/2010/08/oh-lord-wont-you-buy-me.html
Tuesday, 31 August 2010. Oh Lord, won't you buy me, a . Has been voted the best customer service provider in the UK. At least as far as carmakers are concerned. Fair enough. I don't drive a Merc, so I can't say. But I know a man who does - and his rant isn't about Mercedes, but about a competitor trying to win away its customers. Like most of these blogs, Mr Merc isn't panning the competitor. Which happened to be Porsche. Like all my rants, it's a real story from a real person. All drive Porsches. Mo...
rantfromrapide.blogspot.com
Rant's Blog: The importance of leeway
http://rantfromrapide.blogspot.com/2010/10/importance-of-leeway.html
Friday, 1 October 2010. The importance of leeway. Now, this week's story involves a hotel chain's Call Centre. I'm not going to highlight the hotel chain - it happened to be Holiday Inn. Rather, I thought I'd make a point about empowerment, and how giving power away can often bring more power to your elbow. Especially if that elbow's holding a phone. Well, I mean, the hand at the end of the arm's doing the holding, but you know what I mean.). Only trouble was, he was an hour after the cancelling deadline.
rantfromrapide.blogspot.com
Rant's Blog: September 2010
http://rantfromrapide.blogspot.com/2010_09_01_archive.html
Wednesday, 29 September 2010. Press 1 to send your customer into a blind panic, 2 to. Music festivals are everywhere these days, aren't they? I mean, where there used to be a nice patchwork of green and yellow fields, these days it's pink polka dot tents all the way to the horizon. It's as if the British countryside has developed acne. Pretty much everywhere you look, if it's surrounded by a boundary hedge, there's a music festival taking place in it. And what happens if you don't listen to your customer.
rantfromrapide.blogspot.com
Rant's Blog: Sandwiched in paradise
http://rantfromrapide.blogspot.com/2010/08/sandwiched-in-paradise.html
Tuesday, 3 August 2010. Numerous texts were sent from here, in flagrant violation of H&S. I know I'm supposed to be the office curmudgeon, but it's hard to be grumpy when you're sunning yourself by a pool with its own waterfall. Yes, the Rapide team is visiting Las Vegas. And a frown doesn't fit with forty-degree heat and one of the best hotels in town. Which means I've got to do something that doesn't normally come hard to me: find something to be grumpy about. Oh yes. Subway. Yes, in the land of the su...
rantfromrapide.blogspot.com
Rant's Blog: Press 1 to send your customer into a blind panic, 2 to...
http://rantfromrapide.blogspot.com/2010/09/press-1-to-send-your-customer-into.html
Wednesday, 29 September 2010. Press 1 to send your customer into a blind panic, 2 to. Music festivals are everywhere these days, aren't they? I mean, where there used to be a nice patchwork of green and yellow fields, these days it's pink polka dot tents all the way to the horizon. It's as if the British countryside has developed acne. Pretty much everywhere you look, if it's surrounded by a boundary hedge, there's a music festival taking place in it. And what happens if you don't listen to your customer.
rantfromrapide.blogspot.com
Rant's Blog: December 2010
http://rantfromrapide.blogspot.com/2010_12_01_archive.html
Friday, 31 December 2010. A Grinchlike look at 2011. Well, even a Grinch. Like me has to admit it: 2010's been a fantastic year. For those people at Rapide. We now have around a third of the FTSE as customers; we send about 3m text messages on their behalf each month; and a growing number of those are two-way conversations rather than blasts outwards. The MD even took the whole company to Vegas. To celebrate. I dunno, kids today. 1 Mobile spreads outwards. The barrier here is simple: traffic jams on the ...
rantfromrapide.blogspot.com
Rant's Blog: October 2010
http://rantfromrapide.blogspot.com/2010_10_01_archive.html
Friday, 1 October 2010. The importance of leeway. Now, this week's story involves a hotel chain's Call Centre. I'm not going to highlight the hotel chain - it happened to be Holiday Inn. Rather, I thought I'd make a point about empowerment, and how giving power away can often bring more power to your elbow. Especially if that elbow's holding a phone. Well, I mean, the hand at the end of the arm's doing the holding, but you know what I mean.). Only trouble was, he was an hour after the cancelling deadline.
rantfromrapide.blogspot.com
Rant's Blog: March 2011
http://rantfromrapide.blogspot.com/2011_03_01_archive.html
Monday, 28 March 2011. WHSmith loses, then wins back, a customer. It's as busy as ever for the Rapide. Denizens as Spring breaks and the snow melts away; there's even a strange yellow blob in the sky as I write. Must be something wrong with my eyesight. Anyway, it's feeling warmer, so I thought I'd relate a customer service story to warm the cockles of your heart. (Nothing worse than cold cockles.). An associate of Rapide's is off travelling again (the USA, since you ask) and needed a laptop sleeve to pr...
rantfromrapide.blogspot.com
Rant's Blog: August 2010
http://rantfromrapide.blogspot.com/2010_08_01_archive.html
Tuesday, 31 August 2010. Oh Lord, won't you buy me, a . Has been voted the best customer service provider in the UK. At least as far as carmakers are concerned. Fair enough. I don't drive a Merc, so I can't say. But I know a man who does - and his rant isn't about Mercedes, but about a competitor trying to win away its customers. Like most of these blogs, Mr Merc isn't panning the competitor. Which happened to be Porsche. Like all my rants, it's a real story from a real person. All drive Porsches. Mo...
