cable.tmcnet.com
Cable Spotlight :: Webinars
http://cable.tmcnet.com/webinars.aspx
Alcatel Lucent, Citrix. Alcatel Lucent, The Tolly Group. Alcatel Lucent, vmware. Alsbridge Network Services Group. Bay Bridge Decision Technologies. CA Technologies, Nimsoft. CCH SureTax, Wolters Kluwer, The Commpliance Group, BluLogix. Centerity Systems, Inc. Crossfire Media, K&L Gates, Liberty and Innovation Project, Pillsbury. Echopass Corporation, Nuance. Gemalto, IDC, Juniper Networks. Ingate Systems, IntelePeer. Ixia Network Visibility Solutions. Listen Up Español. Microsoft Level 3 NexusIS NET.
nationalcallcenters.typepad.com
NACC Blog: Weblogs
http://nationalcallcenters.typepad.com/nacc_blog/weblogs
December 28, 2007. By Way of Introduction. Welcome to the National Association of Call Centers' (NACC) first blog, and first blog posting. For this first post I thought it would be appropriate to introduce myself and talk a little bit about what I hope to accomplish with this blog over the next year and beyond. I am the Chief Analyst at Saddletree Research ( www.saddletreeresearch.com. In this blog I hope to cover industry trends, issues, opportunities, threats, etc. with you. Granted this will n...Europ...
nationalcallcenters.typepad.com
About Me
http://nationalcallcenters.typepad.com/about.html
Website: http:/ www.saddletreeresearch.com.
nationalcallcenters.typepad.com
NACC Blog
http://nationalcallcenters.typepad.com/nacc_blog
May 05, 2008. The Human Capital Management Conundrum. I was chatting with a longtime friend of mine last week and the subject turned to human resources, or human capital management, in the contact center. Kevin Hegebarth is the vice president of marketing at GMT Corporation in Atlanta and has spent most of his career in the contact center business. So I often get into business-related topics with Kevin even when we chat informally. I can’t argue with it. I worked with this company for a year trying to ge...
nationalcallcenters.typepad.com
NACC Blog: By Way of Introduction....
http://nationalcallcenters.typepad.com/nacc_blog/2007/12/by-way-of-intro.html
December 28, 2007. By Way of Introduction. Welcome to the National Association of Call Centers' (NACC) first blog, and first blog posting. For this first post I thought it would be appropriate to introduce myself and talk a little bit about what I hope to accomplish with this blog over the next year and beyond. I am the Chief Analyst at Saddletree Research ( www.saddletreeresearch.com. In this blog I hope to cover industry trends, issues, opportunities, threats, etc. with you. Granted this will n...Europ...
nationalcallcenters.typepad.com
NACC Blog: December 2007
http://nationalcallcenters.typepad.com/nacc_blog/2007/12/index.html
January 2008 ». December 28, 2007. By Way of Introduction. Welcome to the National Association of Call Centers' (NACC) first blog, and first blog posting. For this first post I thought it would be appropriate to introduce myself and talk a little bit about what I hope to accomplish with this blog over the next year and beyond. I am the Chief Analyst at Saddletree Research ( www.saddletreeresearch.com. In this blog I hope to cover industry trends, issues, opportunities, threats, etc. with you. Gra...Europ...
contactcenterpipeline.com
Contact Center Pipeline journal for contact center managers
http://www.contactcenterpipeline.com/default.aspx
Recognize your agents on a regular basis. 15 ideas for showing frontline staff how much you value their contribution. Contact center’s award-winning culture supports the frontline heroes who make a difference in callers’ lives every single day. Join these Pipeline Subscribers:. 8226; 21st Century. 8226; Airlines Reporting Corp. 8226; Alberta Motor Assoc. 8226; Allianz Life. 8226; AMA Insurance. 8226; American Home Shield. 8226; Amway Global. 8226; Bancorp Bank. 8226; BCBS of Michigan. 8226; CAA SC Ontario.