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Service Design Blog

Interview and User Journey 2. The introducing of ‘one-off’ customer is now in my plan originally that I focus too much on the regular customers. When I realised there are some people who are not music fans also would buy one ticket sometimes, I put them into the research. Comparing with regular customer, it’s a quite different user journey! I made it as a mapping and compared these two kind of user journeys by what happened in the same time. March 24, 2015. Of course, the moment seeing ‘sold out&rs...

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Interview and User Journey 2. The introducing of ‘one-off’ customer is now in my plan originally that I focus too much on the regular customers. When I realised there are some people who are not music fans also would buy one ticket sometimes, I put them into the research. Comparing with regular customer, it’s a quite different user journey! I made it as a mapping and compared these two kind of user journeys by what happened in the same time. March 24, 2015. Of course, the moment seeing ‘sold out&rs...
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Service Design Blog | servicedesignblog.iamshiyu.com Reviews

https://servicedesignblog.iamshiyu.com

Interview and User Journey 2. The introducing of ‘one-off’ customer is now in my plan originally that I focus too much on the regular customers. When I realised there are some people who are not music fans also would buy one ticket sometimes, I put them into the research. Comparing with regular customer, it’s a quite different user journey! I made it as a mapping and compared these two kind of user journeys by what happened in the same time. March 24, 2015. Of course, the moment seeing ‘sold out&rs...

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Interview and User Journey 2. The introducing of ‘one-off’ customer is now in my plan originally that I focus too much on the regular customers. When I realised there are some people who are not music fans also would buy one ticket sometimes, I put them into the research. Comparing with regular customer, it’s a quite different user journey! I made it as a mapping and compared these two kind of user journeys by what happened in the same time. March 24, 2015. Of course, the moment seeing ‘sold out&rs...

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