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Understanding Comics: Recommended Reading for Service Designers
http://www.servicedesignbooks.org/isbn/006097625X/understanding-comics
In Understanding Comics,. Author Scott McCloud presents an overview of the history and craft of sequential art. The book is written in the form of a graphic novel, demonstrating the principles and vocabulary of comics by example. Understanding how sequential art can be used for visual narrative seems critical for service designers. This book is full of information about how the eye moves between panels, how words and images interact on the page and how time is represented in a static medium. The principl...
Books for Service Designers
http://www.servicedesignbooks.org/booklist
User Experience in Libraries: Applying Ethnography and Human-Centred Design. Andy Priestner, Matt Borg. Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. Joe J Marquez, Annie Downey. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu. The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations. Donald A. Norman. Harley Manning, Kerry Bodine. Desig...
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Growing number of recent comments, tags or page views. Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko. Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton. This is Service Design Thinking: Basics - Tools - Cases. From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young. Journey to the Interface Sophia Parker, Joe Heapy. Design at Your Service Xenia Viladas.
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Café Communications — Deadlines – Creativity in Use
https://ferdinandgrah.wordpress.com/2016/02/22/cafe-communications-deadlines
Ferdinand Grah's Blog about Creative Thinking, Creative Problem Solving and Creative Leadership. About Creativity in Use. Café Communications — Deadlines. Veröffentlicht in Design Thinking. LL24 DESIGN THINKING INTERVIEW MIT FERDINAND GRAH. Design Sprints for Innovation. Kommentar verfassen Antwort abbrechen. Gib hier Deinen Kommentar ein . Trage deine Daten unten ein oder klicke ein Icon um dich einzuloggen:. Adresse wird niemals veröffentlicht). Du kommentierst mit Deinem Twitter-Konto. ( Abmelden.
April 2016 – Creativity in Use
https://ferdinandgrah.wordpress.com/2016/04
Ferdinand Grah's Blog about Creative Thinking, Creative Problem Solving and Creative Leadership. About Creativity in Use. From ‘Sprint’: The Five-Act Interview. One of the hardest things about business is how to figure out whether your ideas will succeed in the market. We created the sprint process to give companies a powerful tool for answering these kinds of questions. Creativity in Use unterstützt das Kinder- und Jugendhospiz Balthasar. Quote of the Day. Seth Godin (The Purple Cow). Ferdinandgrah : de...
November 2015 – Creativity in Use
https://ferdinandgrah.wordpress.com/2015/11
Ferdinand Grah's Blog about Creative Thinking, Creative Problem Solving and Creative Leadership. About Creativity in Use. Parts Without a Whole? The Current State of Design Thinking Practice in Organizations. Customer Journey Mapping and CX Research. Creativity in Use unterstützt das Kinder- und Jugendhospiz Balthasar. Quote of the Day. Nothing is original. We are all working with the same set of elements and pieces. It is the combination that creates remarkable". Seth Godin (The Purple Cow). Impact by D...
| servicejunkie blog | Page 2
https://curiosityjunkie.wordpress.com/page/2
Newer posts →. Defining Design ‘as agent of change’. May 12, 2013. Inspiration to write often comes unexpectedly and, as with so many attention seeking ‘pulls’ in my life, tends to happen because a transfer of ideas, that inform my sense-making view on Service Design, has taken place somehow. 8220;, which earlier in the day had conveniently arrived by postal delivery. 8216;design as agent of change’,. Which can help us make sense of what is happening and turn it to our advantage. I have not yet read Alic...
servicejunkie |
https://curiosityjunkie.wordpress.com/author/myservicejunkie
I AM servicejunkie A designer works through and for other people, and is concerned primarily with their problems rather than his own Norman Potter, What is a designer? Design thinking and doing. February 14, 2014. The people I most admire in life are those that ‘do’ and not just talk about doing, anyone can talk about doing – but actually stepping up to the plate, taking a risk and doing something for yourself or for … Continue reading →. Looking fwd to Back To The Land w’shop this w/e @ johnthackara.
Palvelumuotoilun työvälineitä ja metodeita koottuna – Palvelumuotoilu.fi
http://palvelumuotoilu.fi/palvelumuotoilun-tyovalineita-ja-metodeita-koottuna
Palvelumuotoilun työvälineitä ja metodeita koottuna. October 7, 2014. Kerry Bodine: CUSTOMER JOURNEY MAPS. Trends 2016 by Fjord. Asiakaskokemukseen panostavat yritykset valtaavat markkinat. Think Big – End – Redefining Service Design. In Design the New Business. I read this piece of writing completely on the topic .". In Design the New Business. This excellent film really brings home some of the truths .". Palvelun ylläpitäjä: Palvelumuotoilutoimisto PALMU.
Eating popcorn in the cinema makes people immune for advertising. – Palvelumuotoilu.fi
http://palvelumuotoilu.fi/eating-popcorn-in-the-cinema-makes-people-immune-to-advertising
Study by Cologne University concludes that chewing makes advertising ineffective. Eating popcorn in the cinema makes people immune for advertising. Study by Cologne University concludes that chewing makes advertising ineffective. Http:/ www.theguardian.com/science/2013/oct/13/eating-popcorn-cinema-advertisers. October 15, 2014. Kerry Bodine: CUSTOMER JOURNEY MAPS. Trends 2016 by Fjord. Asiakaskokemukseen panostavat yritykset valtaavat markkinat. Think Big – End – Redefining Service Design.
Oktober 2015 – Creativity in Use
https://ferdinandgrah.wordpress.com/2015/10
Ferdinand Grah's Blog about Creative Thinking, Creative Problem Solving and Creative Leadership. About Creativity in Use. Scenes from SAP Design and Co-Innovation Center. Creativity in Use unterstützt das Kinder- und Jugendhospiz Balthasar. Quote of the Day. Nothing is original. We are all working with the same set of elements and pieces. It is the combination that creates remarkable". Seth Godin (The Purple Cow). Follow us on twitter. Creativity in Use paper.li/ferdinandgrah/. Follow Blog via Email.
From ‘Sprint’: The Five-Act Interview – Creativity in Use
https://ferdinandgrah.wordpress.com/2016/04/18/from-sprint-the-five-act-interview
Ferdinand Grah's Blog about Creative Thinking, Creative Problem Solving and Creative Leadership. About Creativity in Use. From ‘Sprint’: The Five-Act Interview. One of the hardest things about business is how to figure out whether your ideas will succeed in the market. We created the sprint process to give companies a powerful tool for answering these kinds of questions. Veröffentlicht in Design Thinking. How To Create A Customer Journey Map. Kommentar verfassen Antwort abbrechen. Quote of the Day. Enter...
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service design blog.com
Service design blog .com. Agile Service Design: a way to talk less and get shit done. This article is a first step towards translating what we learned from Paul into an Agile Service Design Method: a way to talk less and Get Shit Done. Approach your projects like it's a start-up Start-ups have constraints on every aspect that matters in any project: money, team resources and time. Therefore we are approaching projects. More. Jacco Lammers - More. Saturday 24 September 2011. Jacco Lammers - More. With cro...
servicedesignblog.iamshiyu.com
Service Design Blog
Interview and User Journey 2. The introducing of ‘one-off’ customer is now in my plan originally that I focus too much on the regular customers. When I realised there are some people who are not music fans also would buy one ticket sometimes, I put them into the research. Comparing with regular customer, it’s a quite different user journey! I made it as a mapping and compared these two kind of user journeys by what happened in the same time. March 24, 2015. Of course, the moment seeing ‘sold out&rs...
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Donna di Servizio (e service design...) | service design
Donna di Servizio (e service design…). Nuovo indirizzo per questo blog: www.donnadiservizio.com. December 31, 2009. Questo blog è stato trasferito su www.donnadiservizio.com. Vai al nuovo indirizzo. Un ristorante in crowdsourcing pronto per il download. December 30, 2009. Il 16 dicembre 2009 ha inaugurato ad Amsterdam il primo Instructables Restaurant. Dove tutto – dal cibo, agli arredi, agli oggetti – è stato realizzato downloadando le istruzioni da instructables.com. Continue reading →. Tutti possono s...
Service Design Boostcamp
Your Strategy Kickstart into the Experience Economy. Three Days of Intense Service Innovation Training. 30% theory, 70% practical training: processes, methods and tools - stay tuned!
Service Design Brazil | A collaborative blog about service design in Brazil
A collaborative blog about service design in Brazil. Technology as a social actor by Guilherme Atsumi. In the era of information and rapid responses, technology is the responsible for a data revolution. Every day we receive tons of new information and it’s necessary to filter what we keep and what we discard, trying to avoid junk and doing some data mining. Thanks to the internet, remote locations can now access and…. Continue reading →. Up, Up and Away! UX design in Brazil – by Mariana Lucchesi. Located...
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