smartservicetraining.blogspot.com
Guy's Smart Service Blog: October 2011
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Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Friday, October 21, 2011. The Eight Essentials: Revisited. These Eight Essential fundamentals are the key to a top performing service department. How do you measure up? Or maybe you haven't measured them in a while because your to busy! Or you just don't know what they are? Work Days Per Month. This is without a doubt a CSI and Customer Retention killer! How much Gross Profit are we leaving on th...
smartservicetraining.blogspot.com
Guy's Smart Service Blog: ACG's Dealer Success Stories
http://smartservicetraining.blogspot.com/2012/09/acgs-dealer-success-stories.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Thursday, January 10, 2013. ACG's Dealer Success Stories. 8220;ACG was right! Even over yet and 2013 will already be our “Best Year Ever” in Fixed Operations! Been in business for over 40 years in Calgary and we are well into our third year with ACG. Our partnership with ACG will continue to be a big part of our future here at Tower Chrysler”. Dan Rewucki, President. I’m a Believer! We signed up ...
smartservicetraining.blogspot.com
Guy's Smart Service Blog: July 2012
http://smartservicetraining.blogspot.com/2012_07_01_archive.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Tuesday, July 10, 2012. It's Half Time and your Behind Expectations! So here you are and it's the 2nd half and your behind "Budget/Forecast/Projection", continuing to do the everyday things you do and expect different results! When have you taken the time to really look at what is going on in your Fixed Operations? Now here's what we hear 99% of the time:. I already know how to do this". If you a...
smartservicetraining.blogspot.com
Guy's Smart Service Blog: The Ultimate Service Manager-Part One
http://smartservicetraining.blogspot.com/2014/02/the-ultimate-service-manager-part-one.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Wednesday, February 12, 2014. The Ultimate Service Manager-Part One. I have been asked over and over again what does it take to become a Top Performing Service Manager? In Part One of this series I've titled "The Ultimate Service Manager", we are going to explore this topic in depth. I have a three step process that if followed as designed will bring you continuous success over and over again.
smartservicetraining.blogspot.com
Guy's Smart Service Blog: April 2014
http://smartservicetraining.blogspot.com/2014_04_01_archive.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Wednesday, April 9, 2014. The Ultimate Service Manager-Part Two. In part two of The Ultimate Service Manager we will dive into the evaluation and form a plan of action. The key to an evaluation is not to get into what we call Analysis Paralysis! First and foremost, the most important part of this evaluation involves your employees. Do you review each employee's performance daily, weekly, monthly?
smartservicetraining.blogspot.com
Guy's Smart Service Blog: January 2012
http://smartservicetraining.blogspot.com/2012_01_01_archive.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Wednesday, January 11, 2012. Want To Increase Your Technician Productivity? In our sales departments everyday the salesman arrive at the dealership and the first thing they do is go to the "Sales Board" to see who sold what and who is on top! They focus on the "Top" guy for a reason. They want to win! It's natural for us to want to be the best. Whether you buy a white board or purchase one from a...
smartservicetraining.blogspot.com
Guy's Smart Service Blog: "Revisited" A "Cost Efective" Electronic Multi-Point Inspection Process
http://smartservicetraining.blogspot.com/2012/04/cost-efective-electronic-multi-point.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Tuesday, July 2, 2013. Revisited" A "Cost Efective" Electronic Multi-Point Inspection Process. I've had a ton of responses to the article I wrote last April-2012 about Electronic Multi-Point Inspections. The number one thing everyone wanted to know is who has the most "Cost Effective" one on the market? Will it interface with Reynolds and ADP? The parts department checks availability and price of...
smartservicetraining.blogspot.com
Guy's Smart Service Blog: November 2012
http://smartservicetraining.blogspot.com/2012_11_01_archive.html
Guy's Smart Service Blog. A Fixed Operation performance coach's real world view on improving the bottom line! Monday, November 5, 2012. Eight Habits Of Highly Successful Service Advisors-Part Two. Last month we identified the importance of an Appointment Process. Allowing your customers to "Just Bring It In" will never work and cause your customer to defect. Understanding the benefits will allow you to maximize your appointment system from "day before" preparation to "same day" follow through. Here's a l...
