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Exceptional Customer Service | by Stephanie Ginterby Stephanie Ginter
http://stephanierginter.wordpress.com/
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Exceptional Customer Service | by Stephanie Ginter | stephanierginter.wordpress.com Reviews
https://stephanierginter.wordpress.com
by Stephanie Ginter
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Can’t Buy Me Loyalty! | Exceptional Customer Service
https://stephanierginter.wordpress.com/2014/06/11/cant-buy-me-loyalty
Can’t Buy Me Loyalty! A key point is to establish 3 or 4 categories/levels of problems that each has 2 or 3 solutions to provide guidance for your customer facing employees. I’ve experienced both sides of this as a customer and as a manager of customer service. Do you know what happens when you don’t provide enough compensation to a disappointed customer? Often, the customer feels insulted that you would throw money at them instead of offering an apology and a resolution. So what should you do? You are c...
stephanierginter | Exceptional Customer Service
https://stephanierginter.wordpress.com/author/stephanierginter
Watch Out For The Blame Game. When something goes wrong, there’s rarely a shortage of blame to go around. Self-protection mode engages and people end up wide eyed and pointing in both directions like The Scarecrow in The Wizard of Oz and that’s a tame response! This is just a teensy peek into a big world of blame but I suspect you’ve just conjured your own memory of a situation similar to the one I described. The funny part about it is that it usually comes from really well-intentioned people! Employees ...
Positive PR Wall | Exceptional Customer Service
https://stephanierginter.wordpress.com/positive-pr-wall
I heart the Java Bean! Located at 295 Sparks Blvd (in the Shell Station parking lot). At least 3 times per week, I enjoy a delicious cup of coffee and exceptional customer service! Thank you Java Bean! Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). You are commenting using your WordPress.com account. ( Log Out. You are commenting using your Twitter account. ( Log Out. Notify me of new comments via email.
How Too Many Choices Can Hurt Your Customer Service | Exceptional Customer Service
https://stephanierginter.wordpress.com/2014/03/29/how-too-many-choices-can-hurt-your-customer-service
How Too Many Choices Can Hurt Your Customer Service. Provide 2 or 3 specific choices as solutions and no more. I recently read an outstanding book by Barry Schwartz called. The Paradox of Choice: Why More is Less. You’ll always be dissatisfied wondering if you could have chosen better. I couldn’t help but see how valuable his research was to the customer service community. Do you have an example of how this has worked for you? March 29, 2014. The Importance of Customer Relationships. Welcome to my blog!
Keeping it Positive | Exceptional Customer Service
https://stephanierginter.wordpress.com/2014/06/05/keeping-it-positive
With it and will succeed. One very telling sign of a troubled customer service culture is when employees regularly say bad things about customers once an interaction is complete. If when the customer leaves or the phone call is finished, employees say things like, what a jerk, or how is that our fault? 2 Never miss an opportunity to coach. These are not paradigm shifting thoughts. We all want/expect to see genuine service, empathy, understanding, and respect as our employees work with our customers; ...
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Services | BOB THOMPSON
http://hookedoncustomers.com/bob-thompson-services
Customer-Centric Author, Speaker, Thought Leader. Bob Thompson’s combination of public speaking experience and research and analysis make him uniquely qualified to help reconnect business leaders with their customers. He is available for keynote addresses, executive seminars, custom research, and white papers. Since launching his firm, Mr. Thompson has earned high marks for provocative and inspiring presentations at over 100 events in 20 countries. 8212; Alistair Agnew, Qmatic Group. For the past several...
Customer Loyalty | BOB THOMPSON
http://hookedoncustomers.com/category/customer-loyalty
Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Value Creation — Doing “What Matters” to Customers. May 9, 2014. 8221; […]. Shopping Experience: New Normal is Mobile, Omni-Channel, and Mostly… LOW Prices! January 8, 2014. I’ve been following the retail analyst reports over the past few weeks. One summed up the holiday shopping season as “ho hum,” due to lack of hot products, bad weather and one fewer weekend d...November 30, 2013.
Davinci’s analytics-driven chat powers up Digital Experience strategy | BOB THOMPSON
http://hookedoncustomers.com/davincis-analytics-driven-chat-powers-up-digital-experience-strategy
Customer-Centric Author, Speaker, Thought Leader. Davinci’s analytics-driven chat powers up Digital Experience strategy. March 19, 2014. Since starting my business in 1998, I’ve shifted more and more of my computing to what we now call The Cloud. Email distribution, accounting, even our community web site is hosted on virtual servers these days. I really have no idea what the physical infrastructure looks like. Still, I’ve had to individually select and manage each of these services over the years&...
Customer Strategy | BOB THOMPSON
http://hookedoncustomers.com/category/customer-strategy
Customer-Centric Author, Speaker, Thought Leader. Why Reps Can’t Sell. It’s the (Selling) System, Stupid! April 25, 2014. Two words for sales reps trying to get time with Pete Sattler, CIO of International Flavors and Fragrances: Lotsa Luck. You’ll need it, because you won’t get past his defenses aimed at avoiding time-wasting reps that pitch “feature bingo.” During his two decades of experience with sales reps, he’s also seen all the tricks designed […]. November 26, 2013. May 25, 2012. April 23, 2012.
Is G2 Crowd the Death Knell for Forrester and Gartner? | BOB THOMPSON
http://hookedoncustomers.com/is-g2-crowd-the-death-knell-for-forrester-and-gartner
Customer-Centric Author, Speaker, Thought Leader. Is G2 Crowd the Death Knell for Forrester and Gartner? January 28, 2014. A death knell is the ringing of a bell to announce a death. This is also called tolling the bell. OK, so maybe I’m being overly dramatic. But still, for as long as I can remember analyst firms like Forrester and Gartner have had a huge influence over IT buying. Especially at bigger companies. I’ve spent some time on the site and found it really useful. As a small business o...And thi...
The Book | BOB THOMPSON
http://hookedoncustomers.com/book
Customer-Centric Author, Speaker, Thought Leader. Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies. Is an essential guide for Leadership Teams looking to connect with more customers. This practical, thorough review of the customer-centeric movement asks tough questions and, drawing on Bob’s extensive experience, answers them with specific examples and real numbers. Jim Barnes, Chief customer strategist at BMAI, and author of Build Your Customer Strategy. April 2014) reveals th...
Value Creation — Doing “What Matters” to Customers | BOB THOMPSON
http://hookedoncustomers.com/value-creation-doing-what-matters-to-customers
Customer-Centric Author, Speaker, Thought Leader. Value Creation — Doing “What Matters” to Customers. May 9, 2014. This week I hosted a delightful dinner meeting in Coronado to celebrate the release of my new book Hooked On Customers. In addition to local business leaders, long time CustomerThink contributors Dick Lee. Flew in to join the fun. Our dinner conversation centered on a simple question: “What is Value? 8221; Gautam Mahajan. 8221; when they aren’t being authentic can do more harm than good.
Connecting the Dots Between Employee Engagement and the Customer Experience | BOB THOMPSON
http://hookedoncustomers.com/connecting-the-dots-between-employee-engagement-and-the-customer-experience
Customer-Centric Author, Speaker, Thought Leader. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. I recently participated in a group discussion organized by NICE. On trends and best practices in employee engagement and how it relates to the customer experience. Bob, one of the recent articles you wrote Friendly, the Most Important Quality in Customer Service really focused on employees. Do you feel there is enough conversation on Employee Engagement? I did a litt...
BOB THOMPSON
http://hookedoncustomers.com/page/58
Customer-Centric Author, Speaker, Thought Leader. Collaboration: The Cure for What Ails CRM. June 5, 2002. Ready or not, welcome to the Customer Age. Customers have more choices than ever before, thanks to a global economy that pumps out high-quality goods and services, with a helping hand from the Internet to ensure competitive prices (unless you’re dealing with Microsoft software or the California energy market, but that’s another story). That’s why, […]. Bob's new book Hooked on Customers. DavinciR...
Customer Experience | BOB THOMPSON
http://hookedoncustomers.com/category/customer-experience
Customer-Centric Author, Speaker, Thought Leader. Join me in London at Net Promoter Conference Sept 10-11. July 28, 2015. Connecting the Dots Between Employee Engagement and the Customer Experience. May 6, 2014. Why Reps Can’t Sell. It’s the (Selling) System, Stupid! April 25, 2014. Two words for sales reps trying to get time with Pete Sattler, CIO of International Flavors and Fragrances: Lotsa Luck. You’ll need it, because you won’t get past his defenses aimed at avoiding time-wasting re...March 19, 2014.
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Stéphanie Reynaud c/o Agence PARALLAXE - Site officiel
stephaniereynders-paraguay.blogspot.com
Stephanie en Paraguay
Een verslag van mijn belevenissen in Paraguay. Donderdag 17 mei 2012. Ik weet dat het HEEEEEEL lang geleden is dat ik heb geschreven,. Maar ik heb het zo druk gehad en zit al een tijd zonder computer. Ik moet veel vertellen en ga waarschijnlijk veel vergeten! In de tijd dat ik niet heb geschreven ben ik naar De Chaco gegaan in. De paasvakantie, naar Brasil geweest met school, een paar keer op stap geweest met Maria, mijn zus haar 15e verjaardag is geweest,. Over 40 dagen vertrek ik terug naar Belgica.
Stephanie Reynders Photography
Stephanie Reynolds, Realtor, GMAC - Home
Stephanie Reynolds Realtor, GMAC. Thursday, August 13, 2015. Thank you for visiting StephanieReynolds.net. We are currently under construction, but expect to be up near November 5th. Please stop by again soon, so that we may better service you! Call Stephanie at 815.592.5690 for more information on any of these listings!
Stephanie R. Frey | Licensed Professional Counselor, Licensed Marriage and Family Therapist
Stephanie R. Frey. Licensed Professional Counselor, Licensed Marriage and Family Therapist. Professional Counseling for Individuals, Couples and Families. Confidential, effective, and quality therapy by Stephanie R. Frey, Licensed Professional Counselor (LPC) and Licensed Marriage and Family Therapist (LMFT) based in Houston, Texas. Learn more about Stephanie. Her to set up an initial consultation. Create a free website or blog at WordPress.com.
stephanierginter.wordpress.com
Exceptional Customer Service | by Stephanie Ginter
Watch Out For The Blame Game. When something goes wrong, there’s rarely a shortage of blame to go around. Self-protection mode engages and people end up wide eyed and pointing in both directions like The Scarecrow in The Wizard of Oz and that’s a tame response! This is just a teensy peek into a big world of blame but I suspect you’ve just conjured your own memory of a situation similar to the one I described. The funny part about it is that it usually comes from really well-intentioned people! Employees ...
Family Therapist Paris, TX - Stephanie R. Griffin, M.S., LMFT
Paris, TX Family Therapist. Stephanie R. Griffin, M.S., LMFT. Stephanie R. Griffin, M.S., LMFT is a licensed marriage and family therapist in Paris, TX. She accommodates adults, individuals, children, groups, and teens. Trust her with your needs! About Stephanie R. Griffin, M.S., LMFT:. Licensed marriage and family therapist. Certified anger resolution therapist. Marriage, family, adults, individuals, children, groups, teens. Contact Stephanie R. Griffin, M.S., LMFT today at 903-785-1200. Paris, TX 75460.
Steph Guzman
8220;Hello, I'm Stephanie! Welcome to my portfolio site.”. Times;××. San Antonio Business Journal. San Antonio Express News contributions. Beyond the Acorn Magazine. Thesis website: Remain LA. Times;××. What I want to do. I'm also a Starbucks fanatic I'm about that Gold Card life and enjoy people who bring me soy chai tea lattes. Times;××. Please, write your name. Please, insert your email address. Please, leave a message. Umh, are you good with math? Let's stay in touch.
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Stephanie Hayden
It's not all that important. I just wanted a place to put my stuff, and my hall closet was full. Tiny Plate Chronicles is my way of sharing my tasty, healthy, gluten free, low-carb recipes with you. I am a 40-ish wife, mom and singer, Crossfit and fitness enthusiast, and formerly fat but still losing lady. This is my food journey! View my complete profile. Frustrated, Irritated, Disconnected From It All. Tuesday, October 25, 2011. Frustrated, Irritated, Disconnected From It All. Thursday, August 19, 2010.
Stephanie Rhea Photography –
Stephanie Rhea Photography - DESTINATION WEDDING PHOTOGRAPHERS - New York, Atlanta, Miami, Boston, Jackson, Memphis, Italy, Como, Rome, Paris. Let Love Sparkle 2014. January 1st, 2015. Comments Off on Let Love Sparkle 2014. Kate and Greg- Watercolor Inn & Resort. July 2nd, 2013. Watercolor Inn and Resort. Posted in Destination Wedding. Comments Off on Kate and Greg- Watercolor Inn & Resort. Kelsey and Nathan- Pontotoc, MS Wedding. June 3rd, 2013. Tags: burlap wedding decor. June 3rd, 2013. June 2nd, 2013.
