trainerdonsworld.blogspot.com
Trainer Don's World: 2012-03-18
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The written ramblings of a keynote speaker in the apartment industry. Sunday, March 18, 2012. A "Lease Application 2 - Go". So, who are we kidding . the lease application is one of the most important parts of our business. We have carefully collected resumes, thoughtfully interviewed and conscientiously hired leasing specialists to represent us on a daily basis to aggressively secure lease applications. The questions is, are they doing it well? What part of "THIS IS YOUR JOB" did they not understand?
trainerdonsworld.blogspot.com
Trainer Don's World: 2012-03-11
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The written ramblings of a keynote speaker in the apartment industry. Saturday, March 17, 2012. What I Learned In China? A Smile Is Bigger Than The Great Wall! Year after year, speaking engagement after speaking engagement, employee training session after employee training session I have preached the importance of a smile. I have preached it so often, that I think I became numb to how much I believe it has impact on others. What is the funniest thing you have ever witnessed? Who is your favorite comedian?
trainerdonsworld.blogspot.com
Trainer Don's World: 2014-03-16
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The written ramblings of a keynote speaker in the apartment industry. Sunday, March 16, 2014. I Dream of Being the Boss. All of us at some point in our careers have sat back in our chairs, evaluated our boss and thought how much better we would be as supervisor if we were in charge. Our dreams often include better communication, increased employee respect, motivational programming, supervisory flexibility and many other ideas that would create the perfect work environment. The top three issues being:.
trainerdonsworld.blogspot.com
Trainer Don's World: 2011-03-06
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The written ramblings of a keynote speaker in the apartment industry. Thursday, March 10, 2011. To Put On Hold, Or Not To Put On Hold - That Is The Question. Angry residents absolutely cannot be put on hold. Putting a frustrated resident on hold only adds fuel to the fire. They need your undivided attention, expecting you to be fully focused on solving their customer service issue. Good luck, and remember, never put your commission on hold! Subscribe to: Posts (Atom). View my complete profile. Joel Zeff ...
trainerdonsworld.blogspot.com
Trainer Don's World: 2013-09-01
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The written ramblings of a keynote speaker in the apartment industry. Monday, September 2, 2013. How Is Your Email Follow-Up? Unfortunately the answer is, we don't! Or, we prioritize which to follow up on and which to ignore. One would hope that these statistics are isolated to this specific company, unfortunately that would not be the case. I have done this exercise many times, including with the companies I have worked for, and they tend to consistently come in under 25%. Sometimes I don't think we per...
trainerdonsworld.blogspot.com
Trainer Don's World: 2013-08-25
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The written ramblings of a keynote speaker in the apartment industry. Saturday, August 31, 2013. The Art Of Renewals. There are really only two things you need to know about renewals if you want to be successful in our business, and those are the two main reasons for people NOT. Reason #1 - Rude and Uncooperative Office Staff. This is business, there is no room for emotion, only black and white service - can you do it or can't you, are you wrong or aren't you, is the customer right or not? Do not think, ...
trainerdonsworld.blogspot.com
Trainer Don's World: 2013-12-01
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The written ramblings of a keynote speaker in the apartment industry. Thursday, December 5, 2013. As managers, we have all dealt with isolated cases of bickering, arguing, back-stabbing, etc. To most of us, it seems quite immature and in fact it takes every ounce of discipline not to yell, "STOP FIGHTING AND GROW UP"! I highly recommend you not slap them (but feel free to call me for bail money if you do), instead consider the steps I suggest below. Step 1 - Level the Playing Field. Step 5 - Team Building.
trainerdonsworld.blogspot.com
Trainer Don's World: 2012-03-25
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The written ramblings of a keynote speaker in the apartment industry. Tuesday, March 27, 2012. 7 Vital Sales Steps to Earning More Commission. When people ask me, "What do you look for when interviewing and hiring a Leasing Sales Professional", I always respond with, "Personality and ability to follow direction". It is also my belief, that if you find someone who accepts and follows direction . you can teach them ANYTHING! And you all answer back, "No, but as soon as I read this article I certainly will"!
trainerdonsworld.blogspot.com
Trainer Don's World: 2011-02-06
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The written ramblings of a keynote speaker in the apartment industry. Wednesday, February 9, 2011. An Employee Fairy Tale. To the leaders of our industry and those of you who might consider yourselves motivational professionals, I humbly request your indulgence in reading this fairy tale come true. Upon the conclusion of the brief meeting, the property tour began. But this tour was different, this time the tour seemed comfortable. Compliments of landscaping, compliments of cleanliness, compliment...Upon ...
trainerdonsworld.blogspot.com
Trainer Don's World: 2013-08-18
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The written ramblings of a keynote speaker in the apartment industry. Tuesday, August 20, 2013. The Fish Stinks From The Head Down. For those of you who know me well, you know "The Fish Stinks From The Head Down" was a saying taught to me by my mother referring to upper management . or possibly sometimes my dad! I remember reading a book, Lincoln on Leadership by Donald T. Phillips, and his theory regarding Lincoln being so successful was predominantly based on the fact that Lincoln got out and met t...
