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Tony Denford

Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Links to this post. Thursday, April 14, 2011. Service Catalogue Project Pitfalls. I struggled with this for a while. Not knowing what documentation they currently have and not knowing what level of maturity they hope to obtain from their service catalogue makes quoting for a service catalogue creation or improvement project almost ...

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Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Links to this post. Thursday, April 14, 2011. Service Catalogue Project Pitfalls. I struggled with this for a while. Not knowing what documentation they currently have and not knowing what level of maturity they hope to obtain from their service catalogue makes quoting for a service catalogue creation or improvement project almost ...
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Tony Denford | tonydenford.blogspot.com Reviews

https://tonydenford.blogspot.com

Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Links to this post. Thursday, April 14, 2011. Service Catalogue Project Pitfalls. I struggled with this for a while. Not knowing what documentation they currently have and not knowing what level of maturity they hope to obtain from their service catalogue makes quoting for a service catalogue creation or improvement project almost ...

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Tony Denford: Article : Why you can't ignore ITSM

http://tonydenford.blogspot.com/2013/07/article-why-you-cant-ignore-itsm.html

Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Subscribe to: Post Comments (Atom). Tony Denford on the web. Hit The Road Running. Article : Why you cant ignore ITSM. Powered by Speaker Wiki. Tony Denford. 2010. Awesome Inc. template. Powered by Blogger.

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Tony Denford: Time to Rescue your ITSM implementation?

http://tonydenford.blogspot.com/2011/02/time-to-rescue-your-itsm-implementation.html

Friday, February 25, 2011. Time to Rescue your ITSM implementation? Tired of not seeing the promised benefits of your ITIL implementation? Tired of ITIL consultants documenting processes that nobody follows? ITSM Rescue is an innovative way to pull your ITIL implementation out of the hole it's fallen into. Better responsiveness to your business partners. Improved relationships and partnerships with the business. Lower total cost of ownership. Better control over operational spending. Subscribe to: Post C...

3

Tony Denford: July 2010

http://tonydenford.blogspot.com/2010_07_01_archive.html

Monday, July 12, 2010. Connecting the Links in the Service Chain. This new course is intended for organizations that have adopted ITIL but are not seeing the expected improvements in their service delivery or those organizations that have issues with aligning their IT organization with the business’ expectations and are looking to introduce ITIL processes for the first time. For information on pricing and course delivery options, contact courses@tonydenford.com. Links to this post. Tony Denford on the web.

4

Tony Denford: Everyone can innovate, so why aren't they?

http://tonydenford.blogspot.com/2011/03/everyone-can-innovate-so-why-arent-they.html

Tuesday, March 1, 2011. Everyone can innovate, so why aren't they? At a recent engagement I was told that the team I was about to lead was VERY seasoned. I thought this was great. An opportunity to leverage their combined expertise to build a world class ITSM practice for this client. It's easy to see that years of mismanagement or micro-management was the cause of these two issues but how do you get them out of this cycle and even better, to a place where they innovate? If you're leaving the innovation ...

5

Tony Denford: January 2011

http://tonydenford.blogspot.com/2011_01_01_archive.html

Monday, January 31, 2011. Why your Service Transition needs to be institutionalized. If, like most IT organizations, you have a strong project management culture, the importance of a strong service transition process should be a priority especially if service excellence is your goal. Easy, fixed in a matter of minutes. The fact you just had a. So how does a good service transition process solve this problem for you? If your process is thorough you'll know who is supporting every aspect of the new service...

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Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Links to this post. Thursday, April 14, 2011. Service Catalogue Project Pitfalls. I struggled with this for a while. Not knowing what documentation they currently have and not knowing what level of maturity they hope to obtain from their service catalogue makes quoting for a service catalogue creation or improvement project almost ...

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