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Tony Denford: January 2011
http://tonydenford.blogspot.com/2011_01_01_archive.html
Monday, January 31, 2011. Why your Service Transition needs to be institutionalized. If, like most IT organizations, you have a strong project management culture, the importance of a strong service transition process should be a priority especially if service excellence is your goal. Easy, fixed in a matter of minutes. The fact you just had a. So how does a good service transition process solve this problem for you? If your process is thorough you'll know who is supporting every aspect of the new service...
Tony Denford: Use metrics to improve service not punish the delivery team
http://tonydenford.blogspot.com/2011/03/use-metrics-to-improve-service-not.html
Monday, March 21, 2011. Use metrics to improve service not punish the delivery team. To improve service delivery, you must measure it but before you start there are a few things you should think about. If you just use metrics for Service Level Agreement Management to ensure vendors are delivering agreed-to levels of service you are missing out on an opportunity to make your organization more competitive and reduce business risks. Ensure the audience of metrics understands what is presented, how the metri...
Tony Denford: February 2011
http://tonydenford.blogspot.com/2011_02_01_archive.html
Friday, February 25, 2011. Time to Rescue your ITSM implementation? Tired of not seeing the promised benefits of your ITIL implementation? Tired of ITIL consultants documenting processes that nobody follows? ITSM Rescue is an innovative way to pull your ITIL implementation out of the hole it's fallen into. Better responsiveness to your business partners. Improved relationships and partnerships with the business. Lower total cost of ownership. Better control over operational spending. Links to this post.
Tony Denford: December 2010
http://tonydenford.blogspot.com/2010_12_01_archive.html
Friday, December 17, 2010. How do you measure the value of your services? There's more than one way to measure value. The obvious one is dollars and cents but the value of the service should always be measured in terms that are important to the business that drives it. For example, if you have a social media service offering, the business may want to measure it's value in terms of number of followers or engagement of the audience. If you're truly measuring something of value to the business then your rep...
Tony Denford: Shut up and drive!
http://tonydenford.blogspot.com/2011/03/shut-up-and-drive.html
Wednesday, March 30, 2011. Shut up and drive! ITSM is a complicated beast. There are multiple disciplines all interlinked and a general lack of understanding from those outside the industry as to what it is and why they should care. The big issue is that ITSM practitioners very often feed into this confusion by using too much jargon and too many promises of service excellence without articulating just how it will happen. Total cost of ownership. Subscribe to: Post Comments (Atom). Tony Denford on the web.
Tony Denford: Auditing
http://tonydenford.blogspot.com/p/auditing.html
Understanding where you can take your IT service management practice often starts with understanding where they are now with respect to industry best practices. Tony Denford offers an IT Service Management Audit process which will measure your organization against constantly changing industry best practices. Not only does this provide an overview of where your organization stands, it also provides a road map to improving your operational excellence to the next level. Subscribe to: Posts (Atom).
Tony Denford: June 2010
http://tonydenford.blogspot.com/2010_06_01_archive.html
Tuesday, June 29, 2010. Dramatically reduce IT Support costs. In February 2009, I wrote a white paper on Sierra System's SMART methodology explaining how companies who were tightening their expenditure at the time could realize significant savings through the adoption of this ITIL / ITSM based methodology. Even though the worst of the recession seems to be over, the cost of operational support should be a constant focus of your IT department. Click here to see the press release. Links to this post.
Tony Denford: March 2011
http://tonydenford.blogspot.com/2011_03_01_archive.html
Wednesday, March 30, 2011. Shut up and drive! ITSM is a complicated beast. There are multiple disciplines all interlinked and a general lack of understanding from those outside the industry as to what it is and why they should care. The big issue is that ITSM practitioners very often feed into this confusion by using too much jargon and too many promises of service excellence without articulating just how it will happen. Links to this post. Total cost of ownership. Monday, March 21, 2011. Use metrics to ...
Tony Denford: Don't settle for a service list when you wanted a service catalogue
http://tonydenford.blogspot.com/2011/04/dont-settle-for-service-list-when-you.html
Saturday, April 2, 2011. Don't settle for a service list when you wanted a service catalogue. Recently I've been approached a few times by organizations looking to put together a service catalogue. My first question to all of them is "Why? Then I will probably walk away. So what should you keep in mind when producing (or engaging to produce) a service catalogue? All services should be from the viewpoint of the consumer. When I go through the drive through at a coffee shop I order the coffee, pay for ...
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Mot de passe :. J'ai oublié mon mot de passe. Ma vie et mes loisirs. Slt moi c anthony g 16an et demi et jabite narbonne ds le sud. Jadore le sport' supporter l'OM et surtou rigoler. Mise à jour :. Voila mon nouvo blog et enfin créer et. Voila sa fai deja 15jours qe g plu rien mi. Pour léa (par moi). Il y a kelke mois encore on ce conaissai. Abonne-toi à mon blog! Merci de venir ossi nombreux mm aprés la fin du blog. Ou poster avec :. Posté le mercredi 05 octobre 2005 09:41. Ou poster avec :. Pe etre qe ...
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Mars Hill is a meeting place to talk about life. Its named for the hill in Athens where the philosophers used to meet and debate what life was all about. Thanks for letting me share part of my journey with you. This page is currently under construction. Please visit http:/ marshilltop.blogspot.ca/. Powered by InstantPage® from GoDaddy.com. Want one?
Tony Denford
Wednesday, July 24, 2013. Article : Why you can't ignore ITSM. Here is a great article I read in CIO magazine. http:/ www.cio.com.au/article/466385/why can t ignore itsm/. Links to this post. Thursday, April 14, 2011. Service Catalogue Project Pitfalls. I struggled with this for a while. Not knowing what documentation they currently have and not knowing what level of maturity they hope to obtain from their service catalogue makes quoting for a service catalogue creation or improvement project almost ...
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