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TouchPoint Experience

Customer Experience Consulting

http://www.touchpointexperience.com/

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TouchPoint Experience | touchpointexperience.com Reviews
<META>
DESCRIPTION
Customer Experience Consulting
<META>
KEYWORDS
1 CRM
2 customer service
3 customer satisfaction
4 customer experience
5 facilitation
6 Six Sigma
7 process improvement
8 branding
9 touch point mapping
10 change management
CONTENT
Page content here
KEYWORDS ON
PAGE
touchpoint,customer experience,customer experience management,customer advocacy,when your customer,approach,tools,examples,about us,resources
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TouchPoint Experience | touchpointexperience.com Reviews

https://touchpointexperience.com

Customer Experience Consulting

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1

Units of Service

http://www.touchpointexperience.com/Tools/Tools.htm

Understand your growth goals and view of the customer experience, your brand promise and where you need to improve. . Understand the unconscious motivations and perceptions of your customers around your brand. And their implications for growth. . Plot all touchpoints in the product/service continuum and assess the alignment of resources against perceived value. Understand customer loyalty drivers and how customers rate your touchpoint performance. Against expectations. .

2

Building a Change Plan

http://www.touchpointexperience.com/Approach.htm

Our proprietary approach includes a full offering of service units called TouchPoint Units SM. Or TPUs. Together, these units create a process for building a Touchpoint Change Plan SM. A roadmap for your company to build customer acquisition, penetration and retention. TPUs are offered as fixed-price, stand-alone units of service. We will work with you at the onset to determine the best approach or combination of TPUs based on your specific objectives and needs.

3

TouchPoint Experience

http://www.touchpointexperience.com/index.htm

Every point in time the customer “touches” or connects with your company throughout the entire product/service delivery; pre-, during and post-purchase. . How a customer responds, feels and thinks about your company at each touchpoint. . The process of proactively managing the customer's experience across touchpoints so that it is seamless, integrated and supportive of the company's brand promise. Is so delighted with your company that they continue to tell others about it, again and again. .

4

Examples

http://www.touchpointexperience.com/Examples/Examples.htm

The following is a sampling of work we have done at TouchPoint Experience LLC. We give you a glimpse of how we use our TPUs in the case studies, as well as how we think in our whitepapers. Contact us to learn more about how we can apply our methodology, tools and thoughts to your customer experience challenges.

5

TouchPoint Experience

http://www.touchpointexperience.com/Self_Assest.htm

Where are you today? This self assessment is not designed to be a test, but simply a series of thought-provoking questions about how you manage the customer experience. Take a few minutes to think through the answers to these 15 questions. If you can easily and positively work your way through this list, you are probably in good shape. What are your key growth goals? How do your customers have to behave to achieve them (try, buy,. What experience do you create for your customers? Where do you need to be?

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Shop Small Business Saturday, November 30, 2013 | Best Cruises and Travel Now Blog

https://bestcruisesandtravelnow.wordpress.com/2013/11/25/shop-small-business-saturday-november-30-2013

Best Cruises and Travel Now Blog. Just another WordPress.com site. How to Save $2500 on Your Honeymoon. Shop Small Business Saturday, November 30, 2013. November 25, 2013. SHOP SMALL BUSINESS SATURDAY, NOVEMBER 30, 2013 AND SAVE BIG WHILE YOU SUPPORT THE SMALL BUSINESSES IN CT! 203-221-3171, 888-499-7245.To get weekly travel special e-newsletters email:eva@evasbesttravelandcruises.com. Website:www.EvasBestTravelAndCruises.com. Find us on Facebook:. Http:/ www.facebook.com/bronsteingreenwald? Your Mind in...

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TouchPoint Experience

Every point in time the customer “touches” or connects with your company throughout the entire product/service delivery; pre-, during and post-purchase. . How a customer responds, feels and thinks about your company at each touchpoint. . The process of proactively managing the customer's experience across touchpoints so that it is seamless, integrated and supportive of the company's brand promise. Is so delighted with your company that they continue to tell others about it, again and again. .

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16251 Dark Horse Trail. Culpeper, VA 22701. Fax 540.547.2031. A beautiful equine facility located in Culpeper, VA. Offering Boarding. Training, Horse Shows. Touch Point Farm offers quality riding instruction for all ages in a safe, FUN and friendly environment. Lessons are available year-round in hunt-seat, dressage and combined training with ample opputunities to compete in shows. Sessions are also offered every summer. Our 2015 show dates. Dates are now posted. AIRC Intraschool Team Competition.

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Touchpoint Films

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. Tim Horton’s 1964. No Child For Sale. CIBC Believe in Me’.

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A Full Service Marketing Agency. Touchpoint will work closely with your company to strategize a cost-effective Marketing Campaign. Whether your campaign consists of printed materials, media campaigns, multimedia presentations or a personalized approach, we pride ourselves in creating solutions that deliver results! Our goal is to deliver breakthrough thinking and to truly become your trusted strategic partner. Social Media Strategy and Implementation . SEO . SEM.