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TouchpointPower - Customer Service & Customer Centricity Training BookA guide and resources to help you get and keep more customers, touchpoint by touchpoint
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A guide and resources to help you get and keep more customers, touchpoint by touchpoint
http://www.touchpointpower.com/
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William Brigman
30 Doc●●●●●●Circle
San●●●ael , California, 94903
United States
View this contact
William Brigman
30 Doc●●●●●●Circle
San●●●ael , California, 94903
United States
View this contact
William Brigman
30 Doc●●●●●●Circle
San●●●ael , California, 94903
United States
View this contact
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TouchpointPower - Customer Service & Customer Centricity Training Book | touchpointpower.com Reviews
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A guide and resources to help you get and keep more customers, touchpoint by touchpoint
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Hank Brigman - Customer Service Strategy Training
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About the Author: Hank Brigman. To your customers, you are. Hank Brigman is recognized as a pioneer and thought-leader in the exploding discipline of Customer Experience Management (CEM). The first to define touchpoint on Wikipedia, Hank is known as the Touchpoint Guru. His expertise, body of work, and dynamic style position Hank as a sought after speaker on stages worldwide. A Passion to Improve Customer-Centricity. Address a specific customer experience problem/opportunity immediately improve metrics.
TOUCHPOiNT POWER Toolbox - Customer Service Training Boo
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Your TOUCHPOiNT POWER Toolbox Comes Loaded with Valuable Training and Tools. The TOUCHPOiNT POWER Toolbox is your comprehensive suite of instructional videos and interactive forms and tools. Based on TOUCHPOiNT POWER, this powerful do-it-yourself (DIY) toolbox guides you and your organization step-by-step through the process of building a customer-centric organization, touchpoint by touchpoint. I highly recommend Hank’s book and more importantly, utilizing his tools to improve your customer experience.
Touchpoint Power Book - Touchpoint Marketing Speaker - Customer Service
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I am humbled by the kind words of others regarding. From Noted Authors and Thought-Leaders. The deliberate process of architecting experiences to deliver at critical customer touchpoints is fundamental to the craft and discipline of customer experience. Hank’s book will be a great resource to support embedding that skill inside your organization. Co-founder, Customer Experience Professionals Association. Founder and CEO, Beyond Philosophy. Founder and CEO SightCast Inc. Will help you build customer-centr...
Touchpoint Power
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Touchpoint Power Book - Touchpoint Marketing Speaker - Customer Service
http://www.touchpointpower.com/index.php/Touchpoint-Power/resources.html
Resources to Aid Your Customer Experience Management Understanding and Efforts. Click on the titles to view your resources of choice. To stay on top of the resources developed by Hank Brigman, sign up for his "Touchpointer" newsletter. One-page summary of William Henry "Hank" Brigman's carreer. Hank Brigman One Sheet. One-page promotion of Hank Brigman as a speaker. Hank Brigman Touchpoint Guru Welcome Video. Hank Brigman Speaking Demo. Doc #020 Touchpoint Form soon to be added. Gets it right. It sho...
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William Henry Publishing - Home
http://williamhenrypublishing.com/index.html
William Henry Publishing focuses on thought-leading business books and business related memoirs. Get and Keep More Customers, Touchpoint by Touchpoint. Ldquo;To your customers you are your touchpoints. Touchpoint Power lays out a logical step-by-step process that you, your department or your organization can apply to differentiate and build a defendable competitive advantage.”. From Bruce Temkin, Managing Partner of Temkin Group and Chairman of the Customer Experience Professionals Association:.
William Henry Publishing - Books
http://www.williamhenrypublishing.com/books.html
William Henry Publishing focuses on thought-leading business books and business related memoirs. Our featured publication is. Get and Keep More Customers, Touchpoint by Touchpoint. Due out in May, 2013, this how-to guide is written by customer experience management pioneer, speaker and expert, Hank Brigman. Our first book was a memoir by a retired executive, William Bethea Chamness, published in 1999; The Chinaberry Tree, ISBN 0-9673652-0-1.
customerexperiencestrategies.com
Model
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Core Customer Experience Problem:. Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics. We solve this problem. For information on the type of engagements clients typically start with, click here. Get and Keep More Customers, Touchpoint by Touchpoint. Timely Info to Your Inbox. Subscribe to our TOUCHPOiNTER newsletter of tips, tricks and secrets from the front lines of Customer Experience Management.
W. H. "Hank" Brigman offers deep expertise in:
http://www.touchpointguru.com/Global-Regional-Multi-National/Private-Public-Small-Business-Fortune-100.html
Maximizing Ability to Get and Keep Customers. W H Hank Brigman offers deep expertise in:. Johnson and Johnson operating companies. Brigman has also served clients in the following industries:. Sharing a light moment at a. Workshop Hank Brigman is leading. Hank Brigman has served clients in:. Brigman’s expertise is applicable to:. Contact Hank Brigman for a complementary consultation via phone, 415.515.6391, or email. Through consulting, coaching or speaking, Hank Brigman guarantees satisfaction. Each phy...
Hank Brigman: Guiding individuals, departments and organizations to greater customer-centricity | Hank Brigman -Touchpoint Marketing Consultant | About TouchPoint Guru
http://www.touchpointguru.com/Keynote-Breakout-Workshop/Customer-Experience-Service-Satisfaction-Loyalty-Retention.html
Maximizing Ability to Get and Keep Customers. Hank Brigman: Guiding individuals, departments and organizations to greater customer-centricity. Hank takes his original Customer Experience Management concepts. And weaves them into entertaining stories and antidotes. He makes Customer Experience Management simple, logical and most importantly, applicable. To see a short demo video of one of Hank Brigman’s keynote speeches. An experienced international speaker comfortable on any stage. The presentation that ...
Touchpointer Newsletter
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Maximizing Ability to Get and Keep Customers. Subscribe to gain cutting edge insights and best practices. Touchpointer is an occasional e-newsletter geared to share stories of the customer experience frontier. Hank Brigman will share his insights, experience, learnings and best practices as well as gather and share those of others. Gain immediate access to a subscribers only library of resources. As a subscriber you will have access to a library of past TOUCHPOiNTERS as well as articles, tools and forms.
W. H. "Hank" Brigman Biography
http://www.touchpointguru.com/Hank-Brigman-Touchpoint-Guru/Speaker-Consultant-Coach-Author.html
Maximizing Ability to Get and Keep Customers. W H Hank Brigman Biography. Customer Experience Management (CEM): Strategy, Implementation, Measurement. To your customers, you are your touchpoints. My professional passion is helping organizations increase growth and profits through building customer-centricity, touchpoint by touchpoint. From coaching to problem solving to differentiating. I am most often brought in as a coach, consultant or with my team to:. Define and live an identity. Building the Missin...
Press Room
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Maximizing Ability to Get and Keep Customers. Please direct media inquiries to:. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Picture, Hank Brigman head shot. Picture, Hank Brigman keynote. Touchpoint Guru overview PowerPoint. Sign up for my periodic TOUCHPOiNTER. Newsletter of tricks, secrets and stories from the front lines of CEM:. Named Expert to Track. Success with Fortune 50 companies. How to Get and Keep More Customers. Hank Brigman's One Sheet.
Customer-Experience | Touchpointer-Newsletter
http://www.touchpointguru.com/Touchpointer-Newsletter/Customer-Experience
Maximizing Ability to Get and Keep Customers. To access the private area of this site, please log in. Sign up for my periodic TOUCHPOiNTER. Newsletter of tricks, secrets and stories from the front lines of CEM:. Named Expert to Track. Hank Brigman has been named by Cindy Wexter as one of 25 customer service experts and influencers to track. Track Hank on. Success with Fortune 50 companies. How to Get and Keep More Customers. How Brigman’s keynotes and programs improve customer-centricity and Touchpoints.
customerexperiencestrategies.com
About Us
http://www.customerexperiencestrategies.com/about-us
Core Customer Experience Problem:. Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics. We solve this problem. For information on the type of engagements clients typically start with, click here. Get and Keep More Customers, Touchpoint by Touchpoint. Timely Info to Your Inbox. Subscribe to our TOUCHPOiNTER newsletter of tips, tricks and secrets from the front lines of Customer Experience Management.
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TouchpointPower - Customer Service & Customer Centricity Training Book
Is an outstanding guide that will help you translate customer-centric ideas into a serious, sustainable differentiator. Hank Brigman delivers a disciplined methodology that is as practical as it is visionary. Whether you occupy the back office, the front line, or the C-suite, the TOUCHPOiNT POWER approach offers excellent tools to apply at every level of your organization. Scott Shober, Principal, Ducker Worldwide. A Guide and Resources to Help you Get and Keep More Customers, Touchpoint by Touchpoint.
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TouchPoint Press | Publishing lasting experiences
Skip to primary content. Paul Popp and Gary Kraus. TouchPoint Press, a traditional royalty paying publisher of fiction and nonfiction. We strive to be innovative and energetic in all we do from acquisitions to promotion before and after publication. We are proud to work with a roster of amazing authors whose works have received or been nominated for awards such as Tim Best’s. 2013 Marcom’s Platinum Award. For best ebook cover) and the prequel/sequel. A History in Blood. And JB. Millhollin’s. Click to ema...
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