sf-automotive.co.uk
Step1-Define the Job - SF Automotive
http://sf-automotive.co.uk/job-benchmark-tool
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. The Job Benchmark Tool allows you and your key people to define in layman’s terms the exact talents,behaviours and activities for the job you are looking to fill and how a superior performer would look to the customer, the kind of skills they need, what motivation they need and how they will be rewarded. Hierarchy of Competences Identified. 5 Diplomacy and Tact. 17 Problem Solving Ability. Alternatively ...
sf-automotive.co.uk
Outsource - SF Automotive
http://sf-automotive.co.uk/outsource
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. Selection Services Designed to Recruit Service Advisor Superstars. Simply outsource your recruitment to the people who have assessed more service advisors than anyone else! CV’s don’t tell the whole story, in fact these days you can search for a CV online and it does it all for you, telling a potential employer what a great team player you are and what an asset you will be to a company! We can tailor the...
sf-automotive.co.uk
Self Select - SF Automotive
http://sf-automotive.co.uk/self-select
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. So how can you be sure that the “IT” you have defined (and what the job is calling for) is present in your candidates? This is now your interview process. Which candidates are going to be the best match. By adopting this methodology you are more likely to find an employee that will :-. Be happy in the role. Behave naturally to achieve the competencies required. Less prone to sickness. Bundles include the...
sf-automotive.co.uk
Measure "IT" - SF Automotive
http://sf-automotive.co.uk/measure-it
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. Measure “IT”. Measure “IT”. If the job could talk, it would tell us exactly what talents it needs to fulfill its obligations. This is established in our Define “IT” report. So now we need to see what talents our candidates possess ie the knowledge, hard skills, people skills, behaviour and culture needed for superior performance in your role. Measure “IT” Talents measured. Behavioral Hierarchy (12 Areas).
sf-automotive.co.uk
Procedures - SF Automotive
http://sf-automotive.co.uk/procedures
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. We all know how important procedures are to help run a business successfully but often there are no formal practices in place which leaves employees confused about what is the right to do. Using our vast knowledge of the automotive sector we can help you put plan and implement any new procedures and processes so your team are clear about what is required and more importantly why! Do you have question tha...
successfactor.co.uk
IMI Accreditation
http://www.successfactor.co.uk/imi-accreditation
IMI Accreditation is a practical, non-academic way to demonstrate individual capability, providing independent proof of current competence, knowledge and skills. Accreditation typically takes just one day to achieve (depending on the specific route), with individuals assessed against industry-agreed standards. IMI Accreditation is the proof of competence that you can be confident in and provides:. 8211; Confidence that your vehicle is in capable hands. 8211; Independent quality assurance. 8211; Proof of ...
successfactor.co.uk
What We Do - Success Factor Ltd
http://www.successfactor.co.uk/successfactor
Success Factor provide solutions that assist automotive dealerships to grow! Success Factor Ltd have been working with automotive dealers and independent repairers , on all five continents for 20 years, and although times change there are four timeless success factors that the best automotive dealers and repairers possess. They all:-. Consistently recruit and retain talented people. Have a driven management style. Have a constant changing set of marketing initiatives that give the impression of activity.
successfactor.co.uk
Sales Training Courses for Superior Performance
http://www.successfactor.co.uk/sales-training-courses
There are many traditional sales training courses based on various themes such as ‘Solutions Selling’ sales training or ‘S.P.I.N. Selling’ sales training that are designed to aid sales development. Clearly there is nothing wrong with these sales training techniques, but they fail to address the two most significant aspects of any face-to-face sales situation: how the person you are selling to is likely to react and how they prefer to be sold to. Eduard Spranger identified that beliefs tended to cluster i...
successfactor.co.uk
Parts Department Training - Success Factor Ltd
http://www.successfactor.co.uk/parts-department-training
8220;We’re just parts people aren’t we”? So who said the parts department wasn’t important? At Success Factor have been championing the importance of the people undertaking this role for many years and have run large development programmes to help improve the skills of the people within the parts department. We firmly believe that the whole of the aftersales department provides that vital link to help promote customer loyalty that helps with the all important decision about the next vehicle purchase.
sf-automotive.co.uk
Coaching - SF Automotive
http://sf-automotive.co.uk/coaching
Creating The Automotive Retail Experience for Truck, Van and Car Operations. Showing Them What To Do. Coaching has been shown to help real change occur at a deep and lasting level for employees. Our primary focus of employee coaching is to change their behaviour which impacts upon how customers feel about doing business with you! This also supports the implementation of new processes and the desire to apply old ones. Our coaching methods include:. Staff engagement to overcome resistance to change. The be...
